Customer Service Manager
Resume:
Tammy Ellison
Jonathan Lane NW
Rochester, MN ***01
*******@*******.***
Professional Objective: To obtain a fulltime position in an industry and environment that
directly impacts people’s lives in a positive manner, while utilizing my current skills
while having the opportunity to learn and develop new skills.
Skills Summary
• Εxperience in MS Word & Excel
• Strong customer service skills
• Ability to prioritize and multi-task
• Ability to analyze and solve problems
• Excellent organizational skills
• Work well under demanding deadlines
• Strong knowledge of medical terminology
• Type 43 wpm
Work History
Home Instead Senior Care, Rochester, MN
Staffing Coordinator 2007-2010
• Coordinated staff/client schedules to meet clients needs with ADL s
• Answered phones, resolved client and care giver conflicts, enforced
confidentiality
• Assisted in planning quarterly meetings for C.E.U. credits, assisted in
fundraisers
• PTO approval, billing, filing, documented sick calls, entered data in BOSS
software
Mayo Clinic, Rochester, MN
Anesthesia Technician/Health Unit Coordinator 1999-2007
• Assisted the outpatient sedation care team, circulated in the clinical operating
rooms
• Ordered surgical cases into software, communicated information accurately
• Entered patient data into CDM reports using MICS/Browser
• Processed sterile surgical instruments and anesthesia supplies
• Provided organizational, receptionist/clerical support to the patient care units
• Functioned as a resource to members of the health care team
Tammy Ellison
Jonathan Lane NW
Rochester, MN 55901
*******@*******.***
Ruffalo Drug Store, Rochester, MN
Assistant Manager/Accounts Receivable 1994-1999
• Performed accounts receivable, billing statements, bank deposits,
auditing
• Answered phones, trained new employees, entered data into Excel
Software
Education
Riverland Technical College
Diploma -Health Unit Coordinator Program
Professional References
Ross Mattke
Home Instead Senior Care
Care Giver
Melissa Davidson
Home Instead Senior Care
Care Giver
Faye Geib
Home Instead Senior Care
Care Giver
Betty Lee
Home Instead Senior Care
Client’s Spouse
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