Customer Service Manager
Resume:
Kate L. Bingen
*** ******* *****, *********, ** *7006
Phone: 605-***-****, email: ********@*****.***
Summary of Qualifications:
Experience with Windows Operating Systems Versions 3.1, 95, 98, 200, NT,
XP; Microsoft Excel, Access, Publisher, Power Point, Front Page, Word; QuickBooks,
C++, Html, Java, Datatel, Web Ct, Banner, Snap Portal, HR/FIS Systems, Mandrake, Linux/Unix.
Experienced in budgeting, statistical, general ledger, P&L reports, Payroll, A/P, A/R,
cost projections and annual projections.
Experienced with FAX machines, copiers, printers and other peripherals needed in
day-to-day office operations.
Strong student contact skills, assisting in advising policies and procedures, general
assistance with all aspects of student requests regarding Financial Assistance, Mentoring
Programs, Housing, Public Assistance and Academic Awareness & Diversity Programs.
Experience in educational and Tribal government grant preparation, submission,
identification and procurement procedures pertaining to Title III, STEM/TCUP, FIPSE, Extensions and
Earmark Submissions, as well as Annual Reporting.
Experience:
Department Secretary-Contemporary Media & Journalism- 2005-2008 University of South Dakota
Vermillion, SD
All aspects of accounting for maintaining the Department within the BOR & HR/FIS Accounting Systems and Banner
Protocols; A/P, A/R, Purchasing, Account Reconciliations, Travel Documentation, Work Study funding and Graduate
Assistant funding, GAF requests and Annual Budget Projections. Responsible for assisting all CMJ students within the
department with Advisor Assignments, Registration, Scheduling and Class Change Forms, Internship Listings,
Enrollment Questions, Financial Aid, Housing, and general Student Relations. Assisted and advised the Department
Chair on a wide variety of college related matters, such as Budgets, Time and Effort Reporting. Assisting with
preparation of position papers, reports, surveys and recommendations for the Department Chair and respond to
inquiries and correspondence requiring knowledge of policies and procedures. Served as central information source for
all departmental staff regarding planning and scheduling. Developed, implemented, organized and maintained a
specialized filing system of official business, professional personnel and confidential student files including a database
of institutional records. Coordinated and scheduled for all staff and other meetings, typed and submitted agendas,
minutes and motions as needed. Responsible for the daily maintenance of all Student Files, Forms, Calendars for 7
Professors, updates of the Departmental Website, filing of Annual Assessment Reports, GAF Reports, Advising and
Scholarship Reports.
Sr. Aide to the President/Administrator of Grants & Development-2004-2005 Little Priest Tribal
College Winnebago, NE
Responsible for providing executive assistance to President, serve as a liaison for the President with the college staff
and outside organizations and individual; research and develop grant proposals and earmarks to seek funding for
Native American college projects. Function as a political liaison with all government officials, Senators and
Representatives both state and federal. Direct oversight for all aspects of conductivity and planning for Major Gifts
Campaign. Assisting and advising students in regards to personal needs, specialized programs, housing assistance,
financial assistance, and transferability issues between the 2 year college and State College programs. Assisted the
Directors of the BRIN Scholars, STEM, Bush, Gateway and Extension Programs in major events planning, grant
coordination, internship coordination, and off campus stipends for attending students. Assisted in multi-college
coordination of programs and events throughout Nebraska, North Dakota, South Dakota, Iowa, Minnesota and
Wisconsin designed for Native American Students and pursuit of educational goals. Assisted and advised the President
on a wide variety of college-related matters. Identify funding sources, prepare and submit grant proposals for special
projects to meet various college needs. Assist with preparation of position papers, reports, surveys and
recommendations for the President; respond to inquiries and correspondence requiring knowledge of policies and
procedures. Serve as central information source for all college planning and development. Serve as secretary to the
Board of Trustees and assist in the preparation of agenda and other necessary materials needed for monthly meetings.
Assistant Manager-2003-2004 Aramark Food Service-University of South Dakota Campus, Vermillion,
SD
Responsible for all aspects of sales, customer service, maintenance, origination and marketing of a gourmet popcorn
shop. Assisted in the planning and participation of all major catering events on and off campus. Collected monies,
maintained schedules for holiday sales and orders. Composed general correspondence and reports for inter-office use
regarding inventory and improvements.
Office Manager/Bookkeeper-2003 Allied Manufacturing Company, Vermillion, SD
Temporary Contract Position
In charge of overseeing all aspects of busy manufacturing and shipping office. Hiring, firing and training at all office
personnel. Processed all A/R, A/P, payroll, Profit & Loss reporting and summarizations,
inventory reports and valuations, preparation and filing of monthly, quarterly and annual taxes. Maintained fiscal
records, receipts and daily recording of all payments. Maintained supervisors’ schedules and made travel
arrangements for conferences, composed general correspondence to clients and District Managers. Provided detailed
reports to Supervisor about daily and weekly business
progress. Responsible for all network and computer maintenance.
Licensed Office Manager-2002-2003 American Family Insurance, Vermillion, SD
Management of busy insurance office, including all accounting, customer recruitment, customer service, sales and
implementation of all property and casualty insurance policies.
Assistant Research Technician (non-degreed)-1999-2002 University of South Dakota Vermillion, SD
Responsible for research and implementation of scientific protocols pertaining to appropriate research topics.
Equipment maintenance, supply maintenance, computer and digital imaging, and general office duties.
Manager/Fine Dining and Catering-1995-1998 Garden of the Gods Club Colorado Springs, CO
Management of a very formal dining experience restaurant and club.Primarily in charge of overseeing all aspects of
employment, budgeting, sales, customer service and relations, orders, catering schedules and menus, including fund-
raising events. Maintained communication at all times with Kitchen Staff, Catering Staff and Housekeeping/Maintenance
Staff to ensure a clean and well organized Catering Experience. Recorded and maintained database of monthly and
quarterly fiscal statements, customer payments and charges.
Education:
1991-1993
Traveling Chef Apprenticeships in Austria, Italy, Germany, England, France and New Orleans, Louisiana
Bachelor of Arts
1987-1991 University of Minnesota Minneapolis, MN
Major coursework to achieve a BA in Psychology/Philosophy
References & Recommendations:
Janine Harris
Assistant to the Executive Director, Freedom Forum
555 N Dakota
Al Neuharth Media Center
Vermillion, SD 57069
Don Harris
Sr Communications Maint Tech
Contemporary Media & Journalim Department
414 E Clark Street Suite 205
Vermillion, SD 57069
Natalie Davis
Circulation Supervisor
Little Priest Tribal College
601 E College Drive
Winnebago, NE 68071
Jenifer Jost, Registrar
University of South Dakota
414 E Clark Street
Vermillion, SD 57069
Jack Marsh
Executive Director, Freedom Forum
555 N Dakota
Al Neuharth Media Center
Vermillion, SD 57069
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