Tiffany Y. Smith

**** ***** ***** **

Kilmarnock, Va 22482

804-***-****

Email: abi0rs@r.postjobfree.com

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Professional Profile

o Young, new professional with strong customer service skills and

incomparable Microsoft Office skills.

o Highly flexible and adaptable performer; adept at multi-tasking and

thriving in a fast-paced environment while coordinating numerous time-

sensitive projects.

o Exceptionally motivated self-starter and creative problem-solver who

works hard and loves a challenge.

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Education

Bachelor of Business Administration in Marketing

Old Dominion University, Norfolk, Va. May 2010

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Experience

Chartway Federal Credit Union, Norfolk, VA

10/09- 7/10

Peak-time Teller

. Promote and sell bank products and services to members

. Maintain positive relationships with all members

. Process various accounting transactions efficiently using 10 key and

Branchsuite software

. Maintain and balanced a cash drawer daily

Global Spectrum- Constant Center Box Office, Norfolk, VA

02/08 - 05/09

Ticket Seller

. Sold admission tickets to the public over the counter and by telephone

. Provided information in person or by telephone regarding time and

location of events, and various pricing and seating arrangements

. Explained box office policies, answers questions, and resolves routine

problems regarding ticket sales

. Prepared simple financial records regarding cash receipts and ticket

sales

Chartway Federal Credit Union, Virginia Beach, VA

06/08 - 12/08

Marketing Intern

. Drafted the company's first Wikipedia page, weekly Operations Updates,

and released numerous press releases to various media channels

. Routed all print ads promotions and other collateral to the credit

union's fifty branches

. Assisted with all aspects of planning and organizing special events

such as the Go Green Initiative, 50th Branch Party, and We Promise

Foundation Golf Tournament and Gala

. Conducted member research and compiled/maintained several member

databases

. Implemented new file system for jobs that were completed

. Performed clerical duties such as answering multi-line phones, faxing,

and making copies, and filing as needed

Chevy Chase Bank, Laurel, MD

06/07 - 08/07

Seasonal Teller

. Cashed checks, processed account deposits and withdrawals, accepted

loan payments

. Balanced teller drawer for cash receipts and other transactions

. Identified sales opportunities, referring bank customers for

additional bank services as appropriate

. Regularly participated in refresher training on customer privacy, bank

regulations and policies

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Activities and Honors

. Member, American Marketing Association

2009- present

. Mentor, Team Up Mentoring

2009- present

. Employee of the Month

February 2009

. Deans List, School of Business

2006

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