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Manager Customer Service

Location:
Guyton, GA, 31312
Posted:
October 19, 2010

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Resume:

Rebecca C. Dean

**** ******** **.

Guyton, Ga. **312

E-mail: abi0r7@r.postjobfree.com

334-***-**** Cell

Objective: To obtain a position that will enable me to use my counseling

and law enforcement skills and educational background in a strong

organization.

Job History:

2010

Walton Correctional Institution, Defuniak Springs, FL

Position: Substance Abuse Counselor

Determines inmate status and problems by interviewing clients;

obtaining personal information and medical history; consulting with

other professionals. Designs treatment and rehabilitation programs by

utilizing knowledge of alcohol and drug dependency, counseling, and

treatment methods; tailoring approach to client needs. Provide direct

care; psychosocial and individualized treatment plans for patients, as

well as performs individual, & group counseling.

2005-2010 Geneva County Family Resource Center

Geneva County Community Corrections Program-Hartford, AL

Position: Case Manager, Positive Action Instructor, Supervised

Visitations & Child Exchange Officer

Responsible for assisting in determining candidate's program

eligibility reviewing legal files, case histories or other available

documentation of client's behavior. Develop and implement Treatment /

Life Plans based upon participant's identified needs as well as

provide quality services and referrals in order to assist participants

with attaining self sufficiency in the free world. Maintain records

of all newly inmates from city, county and state jails entering the

program. Monitor offenders, meeting with them on a monthly basis or

more necessary to determine how well the client is complying with the

terms of probation set forth by the court. Collect fees due by the

clients. Report compliance with conditions of probation of the

client; maintain all records concerning clients' compliance with all

of the conditions of probation ordered. Complete all forms and

conduct public relations activities.

2007 - 2009 Slocomb Police Department-Slocomb, AL

Position: Lieutenant/ Assistant Chief

Responsible for supervising patrol officers and maintaining the chain

of command within the operations of the department. Duties include:

developing training programs to department personnel; directing

special units; preparing special reports or projects as assigned;

receiving and reviewing reports from officers; assigning personnel in

accordance to specific needs.

2006-2007 Hartford Police Department-Hartford, AL

Position: Certified Police Officer

Maintain public order, prevent and detect crime and apprehend

offenders, using force when necessary. Duties include; patrolling

entire city jurisdiction, responding to calls for service, conducting

investigations, writing reports, pursuing and detaining suspects, and

making arrests, enforcing traffic laws, working with superiors, peers,

and other department personnel, preparing for and participating in

planned events, preparing for and attending court, and maintaining

yearly education hours.

2001-2005 City of Headland-Headland, AL

Position: Certified Police Officer

Maintain public order, prevent and detect crime and apprehend

offenders, using force when necessary. Duties include; patrolling

entire city jurisdiction, responding to calls for service, conducting

investigations, writing reports, pursuing and detaining suspects, and

making arrests, enforcing traffic laws, working with superiors, peers,

and other department personnel, preparing for and participating in

planned events, preparing for and attending court, and maintaining

yearly education hours.

2000-2001 Spectra Care/ The Haven-Dothan, AL

Position: Clerk/Residential Manager

Assist all counselors, residents, receptionist, and facility manager.

Assist new clients; locate halfway houses for graduating clients,

transport clients to appointments, security of facility during

evening hours, and residential manager for female dorm when needed.

1998-2000 Movie Gallery-Dothan, AL

Position: Store Manager

Responsible for the efficient operation of the store, through

effective assignment, monitoring, and accomplishment of daily

duties. Duties include training, scheduling, and supervising staff;

coordinating promotional activities; and maintaining profitability.

1997-1998 Burger King/ Gold Co-Dothan, Alabama

Position: Assistant Store Manager

Customer service and compliance across shifts for desired restaurant

outcomes (increased sales, profitability and employee retention).

Responsible for all financial controls, security, inventory, and

crew development and daily store operations.

Military Service:

1999-2009 Alabama Army National Guard-Dothan, AL

Rank: E-5 Sgt.

Duties: 92A/Logistical supply specialist, maintain supply room, order

parts, equipment

Duties: 31B/ Military Police

2009-Present Alabama Army Reserve-Dothan, AL

Education:

2001 Tuscaloosa Police Academy-Tuscaloosa, AL

Certification #22341

Alabama Peace Officers Standards Training and Commission Police

Academy

1996 Enterprise State Junior College-Enterprise, AL

GED

College/University:

2004-2006 Faulkner University-Montgomery, AL

Degree: Associate of Arts; GPA: 4.0

Graduated 05/2006

2007-2009 Argosy University-Chicago, IL

Degree: Bachelor of Psychology/ Substance Abuse Counseling; GPA 4.0

Graduated 04/2009

2009-Current Student Argosy University (CURRENT STUDENT)-Phoenix, AZ

Degree: Masters of Forensic Psychology; GPA 4.0

Projected Graduation: 01/2011

Additional Information /Training & Skills:

Skills / Abilities:

Possess effective written, verbal, organizational and interpersonal skills

along with communication/documentation skills and the ability to maintain

strict confidentiality and the ability to work with diverse populations,

confidence in the therapeutic process, capacity to meet the client where

the client happens to be, and optimism that change is possible. Strong

capacity to work independently with little supervision to include time

management, self initiation, prioritizing work and determining which tasks

require intervention by others and those that can be handled independently

as needed to meet deadlines, troubleshoot problems, and complete work in a

timely and accurate manner.

Certifications

2002 Certification - #22341- Alabama Peace Officer 480hrs

Alabama Peace Officer and Standards Training



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