Manager Customer Service
Resume:
Rebecca C. Dean
Guyton, Ga. **312
E-mail: ***********@*****.***
334-***-**** Cell
Objective: To obtain a position that will enable me to use my counseling
and law enforcement skills and educational background in a strong
organization.
Job History:
2010
Walton Correctional Institution, Defuniak Springs, FL
Position: Substance Abuse Counselor
Determines inmate status and problems by interviewing clients;
obtaining personal information and medical history; consulting with
other professionals. Designs treatment and rehabilitation programs by
utilizing knowledge of alcohol and drug dependency, counseling, and
treatment methods; tailoring approach to client needs. Provide direct
care; psychosocial and individualized treatment plans for patients, as
well as performs individual, & group counseling.
2005-2010 Geneva County Family Resource Center
Geneva County Community Corrections Program-Hartford, AL
Position: Case Manager, Positive Action Instructor, Supervised
Visitations & Child Exchange Officer
Responsible for assisting in determining candidate's program
eligibility reviewing legal files, case histories or other available
documentation of client's behavior. Develop and implement Treatment /
Life Plans based upon participant's identified needs as well as
provide quality services and referrals in order to assist participants
with attaining self sufficiency in the free world. Maintain records
of all newly inmates from city, county and state jails entering the
program. Monitor offenders, meeting with them on a monthly basis or
more necessary to determine how well the client is complying with the
terms of probation set forth by the court. Collect fees due by the
clients. Report compliance with conditions of probation of the
client; maintain all records concerning clients' compliance with all
of the conditions of probation ordered. Complete all forms and
conduct public relations activities.
2007 - 2009 Slocomb Police Department-Slocomb, AL
Position: Lieutenant/ Assistant Chief
Responsible for supervising patrol officers and maintaining the chain
of command within the operations of the department. Duties include:
developing training programs to department personnel; directing
special units; preparing special reports or projects as assigned;
receiving and reviewing reports from officers; assigning personnel in
accordance to specific needs.
2006-2007 Hartford Police Department-Hartford, AL
Position: Certified Police Officer
Maintain public order, prevent and detect crime and apprehend
offenders, using force when necessary. Duties include; patrolling
entire city jurisdiction, responding to calls for service, conducting
investigations, writing reports, pursuing and detaining suspects, and
making arrests, enforcing traffic laws, working with superiors, peers,
and other department personnel, preparing for and participating in
planned events, preparing for and attending court, and maintaining
yearly education hours.
2001-2005 City of Headland-Headland, AL
Position: Certified Police Officer
Maintain public order, prevent and detect crime and apprehend
offenders, using force when necessary. Duties include; patrolling
entire city jurisdiction, responding to calls for service, conducting
investigations, writing reports, pursuing and detaining suspects, and
making arrests, enforcing traffic laws, working with superiors, peers,
and other department personnel, preparing for and participating in
planned events, preparing for and attending court, and maintaining
yearly education hours.
2000-2001 Spectra Care/ The Haven-Dothan, AL
Position: Clerk/Residential Manager
Assist all counselors, residents, receptionist, and facility manager.
Assist new clients; locate halfway houses for graduating clients,
transport clients to appointments, security of facility during
evening hours, and residential manager for female dorm when needed.
1998-2000 Movie Gallery-Dothan, AL
Position: Store Manager
Responsible for the efficient operation of the store, through
effective assignment, monitoring, and accomplishment of daily
duties. Duties include training, scheduling, and supervising staff;
coordinating promotional activities; and maintaining profitability.
1997-1998 Burger King/ Gold Co-Dothan, Alabama
Position: Assistant Store Manager
Customer service and compliance across shifts for desired restaurant
outcomes (increased sales, profitability and employee retention).
Responsible for all financial controls, security, inventory, and
crew development and daily store operations.
Military Service:
1999-2009 Alabama Army National Guard-Dothan, AL
Rank: E-5 Sgt.
Duties: 92A/Logistical supply specialist, maintain supply room, order
parts, equipment
Duties: 31B/ Military Police
2009-Present Alabama Army Reserve-Dothan, AL
Education:
2001 Tuscaloosa Police Academy-Tuscaloosa, AL
Certification #22341
Alabama Peace Officers Standards Training and Commission Police
Academy
1996 Enterprise State Junior College-Enterprise, AL
GED
College/University:
2004-2006 Faulkner University-Montgomery, AL
Degree: Associate of Arts; GPA: 4.0
Graduated 05/2006
2007-2009 Argosy University-Chicago, IL
Degree: Bachelor of Psychology/ Substance Abuse Counseling; GPA 4.0
Graduated 04/2009
2009-Current Student Argosy University (CURRENT STUDENT)-Phoenix, AZ
Degree: Masters of Forensic Psychology; GPA 4.0
Projected Graduation: 01/2011
Additional Information /Training & Skills:
Skills / Abilities:
Possess effective written, verbal, organizational and interpersonal skills
along with communication/documentation skills and the ability to maintain
strict confidentiality and the ability to work with diverse populations,
confidence in the therapeutic process, capacity to meet the client where
the client happens to be, and optimism that change is possible. Strong
capacity to work independently with little supervision to include time
management, self initiation, prioritizing work and determining which tasks
require intervention by others and those that can be handled independently
as needed to meet deadlines, troubleshoot problems, and complete work in a
timely and accurate manner.
Certifications
2002 Certification - #22341- Alabama Peace Officer 480hrs
Alabama Peace Officer and Standards Training
Contact this candidate