Customer Service Sales
Resume:
WORK EXPERIENCE
**/**** - */**** ****** Engineer / Receptionist, McClatchy Interactive
**/**** ** **/**** Office sales and support for online classified
ads for 32 city newspapers across the nation. Customer service oriented
with sales applications marketing services of McClatchy and corresponding
city newspapers. Technical support for online ad posting and general
billing issues. Constant emphasis in the role of customer service
specialist providing customers with excellent service and advice as well as
promoting the business for additional ad posts and sales of McClatchy
services. Work in an office environment with a team of other engineers in
a fast paced setting. Constant computer applications for correspondence
with customers via email and newspaper websites. Business to business
relations with contracted newspaper companies regarding billing and
technical issues.
10/2009 to 4/2010 Head receptionist for entire building.
Processed all inbound and outbound invoices. Managed all mail and parcel
activity. Detailed all activity with incoming vendors, and managed the
ordering and par levels of office supplies for the building.
01/2008- 08/2008 Lead Teacher, Primrose School of Wake Forest
Responsible for the roles of a lead teacher in the classroom,
structure and teaching children. Basic emphasis on the structure of
fundamentals of learning in early education. Followed a strict curriculum
of learning and teaching itineraries on a weekly basis. Created and
published an informative and helpful newsletter weekly for parents
regarding the daily applications and activities of the classroom.
Generated daily reports for each individual child in the classroom to
inform parents of daily activities, behaviors and demeanors of each child.
Filed detailed incident reports for every accident occurred with a child in
the classroom, for both parents and management. Maintained an informative
and respectful relationship with each individual parent of attending
children.
2007-2008 Collector/Researcher, Medical Data Systems
Responsible for handling medical accounts, data entry, and
entering customer insurance information. Verification of insurance
information for each individual account. Telecommunications handling
recovery and collections on delinquent accounts. General office support
and strong computer applications. Maintain account quotas daily regarding
contact information, collections and verbal customer interaction.
2006-2007 Bank Teller, Carter Bank & Trust
General teller duties to include the following: money management,
account management, customer relations, computer data entry, pre-loan
qualifications. Strong daily tasking of general office support and
customer relations. Telecommunication with both existing and potential
clients regarding loan prequalifications and account maintenance.
Prepared online applications for delivery to loan departments and updated
customer information for established accounts.
Education
- Graduate of Fieldale-Collinsville High School
Collinsville, VA 3.2 GPA General Degree
- Graduate of Patrick Henry Community College
Martinsville, VA Associates in Early Education 3.0 GPA
Skills
Integrity to perform in a fast paced environment, under heavy
workloads and time sensitive projects. Selling Retail,
Management Experience, Data Entry, Research Experience, Money
Management, Acct. Management, Computer Literacy (MS Word,
Excel, Powerpoint, Outlook, Access, type 60- 80 WPM) Strong
telecommunication skills. Ability to follow given direction;
Team Player.
REFERENCES
Teressa Newman
Martinsville, VA
Private
Nichole Harris
Reidsville, NC
BB&T
Carol McNeff
Clayton, NC
Dental / Private
Dr. Ronald Frank
Fairfax, VA
NoVa Home Veterinary
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