Customer Service Manager

Janelle C. Psik

**** ********* ****

Orangevale, CA 95662

Phone: 916-***-****

Email: abi0r3@r.postjobfree.com

OBJECTIVE: To maximize the use of my product knowledge and work experience

in a fast paced environment.

EMPLOYMENT:

August 2006 - November 2009 Volcano Corporation - Rancho

Cordova, Ca

Senior Buyer/Planner III - Volcano Corporation develops, manufactures and

commercializes a broad suite of intravascular ultrasound (IVUS) and

functional measurement (FM) products that aid in the diagnosis and

treatment of vascular and structural heart disease

. Responsible for quoting/procurement and MRP scheduling of electronic

components (ICs, memory, capacitors, resistors, connectors etc.), PCB

Assemblies and "build to print" fabricated items such as fabricated

metal and complex cable assemblies.

. Wafer processing - Included raw wafer procurement and subcontract

bump, dicing and fabrication processes

. Negotiated contract pricing, terms and conditions.

. Purchasing agent on two New Product designs and release to production

teams.

. Participated in 7 & 9 Step activities.

. Ensured SOX/QSR compliance.

. Support EOM/EOQ activities.

. Outsourced top 3 System related builds which assisted in

overhead/material cost reductions.

. Responsible for $2.25M in raw material component cost reduction over

the course of 3 years.

. Extended life cycle of current system related builds for an additional

2 years by locating key obsolete material.

. Supported purchasing requirements for sustaining meetings for System

related production requirements.

. Participated in ISO:13485, ISO:9001 and FDA audits.

. Procured for five different US locations" Inventory/Non-Inventory,

Prototype complex PCB Assemblies and Disposables.

. Assisted IT in QAD/MFGPro testing and "Going Live" at their Japan

Facility.

. Material support for Japan Upgrade programs on two different system

related products.

. Review/Disposition potential E&O related PCA material from CMs,

reduced overall liability from $200k to $14k.

. Identified and arranged obsolete inventory for aftermarket sale.

. Assisted with physical inventory when necessary.

. Daily interaction with Accounting, Customer Service, Engineering,

Production and R & D staff.

. Extensive knowledge in QAD/MFGPro, Agile and Microsoft programs

including Outlook, Excel, PowerPoint and Word.

January 2006 - July 2006 (Contract) PianoDisc - Sacramento,

Ca

Senior Buyer - PianoDisc is one of the world's leading manufacturers of

player piano systems.

. Responsible for buying and MRP scheduling of electronic components

(ICs, memory, capacitors, resistors, connectors etc.) and "build to

print" fabricated items such as fabricated metal and cable assemblies.

. Material quoting/lead time.

. Renegotiate extended/discounted payment terms with key vendors.

. Completed RoHS transition of all manufactured assemblies stateside and

off shore while crossing electronics components for cost saving on all

"bread and butter" items.

. Reduced $1M of inventory by 25% converting to either aftermarket sale

and or usable inventory.

. Supported QA inspection on first article RoHS compliant product,

supplying specification sheets, certificate of compliancy and other

requested documentation.

. Identified and arranged obsolete inventory for aftermarket sale.

. Daily interaction with Accounting, Engineering and Production staff.

. Extensive knowledge in MAS200 and Microsoft programs including

Outlook, Excel, Access and Word.

November 2003 - October 2005 OSI Electronics - Camarillo, Ca

(FKA: Corlund)

Senior Buyer/Planner/Program Manager - OSI Electronics is a ISO9001:2000

recognized leader in Electronic Manufacturing Services (EMS) / OSIE's

commodities include printed circuit board assemblies and cable assemblies

as well as chassis level builds, including system test.

. Responsible for procurement and MRP scheduling of electronic

components (ICs, memory, capacitors, resistors, connectors etc.) and

"build to print" fabricated items such as metal enclosures, injection

molded sub assemblies and cable assemblies.

. Material quoting/lead time.

. Maintained material backlog of $1.7M that supported $42M of shippable

annual revenue.

. Responsible for outside/inside programming of memory products

including First article approval, ECN incorporation and full

production demand.

. Expert in cross-referencing excess inventory which was converted to

useable stock for current customer demands. Contributing to an annual

savings in excess of 100K.

. Attended daily management meetings, which entailed updates of WIP

shortages and kit release status to project monthly revenue.

. Updated daily "kitting report", providing current updates of all kits

not released for production.

. Daily interaction with Accounting. Engineering and Production staff.

. Interaction with largest customer. Handling 3 individual buyers

extending from first production runs (FPRs) to established product

runs.

. Completed DFM/DFT reports with support from OSIE's engineering

department.

. Conducted Pre Production meetings to establish production cycles,

necessary documentation, material lead time and test requirements.

. Broad knowledge in Manfact/Dataworks, PCN Alert, Quote Win and

Microsoft programs including Outlook, Excel, Access and Word.

April 1999 to October 2003 Corlund Electronics - Camarillo, Ca

Senior Buyer/Planner- Corlund Electronics was a recognized leader in

Electronic Manufacturing Services (EMS). Corlund's commodities include

printed circuit board assemblies and cable assemblies as well as chassis

level builds, including system test.

. Responsible for buying and MRP scheduling of electronic components

(ICs, memory, capacitors, resistors, connectors etc.) and " build to

print" fabricated items such as metal enclosures, injection molded sub

assemblies and cable assemblies

. Maintained material backlog of $8M that supported $38M of shippable

annual revenue.

. Handled all outside conformal coat requirements.

. Responsible for outside/inside programming of memory products

including First article approval, ECN incorporation and full

production demand.

. Expert in cross-referencing excess inventory, which was converted to

useable stock for current customer demands. Annual savings in excess

of 100K.

. Attended daily management meetings, which entailed updates of WIP

shortages and kit release status to project monthly revenue.

. Updated daily "kitting report", providing current updates of all kits

not released for production.

. Daily interaction with Accounting, Engineering and Production staff

. Broad knowledge in Manfact/Dataworks and Microsoft programs Outlook,

Excel, Access and Word.

September 1998 to March 1999 Corestaff/Teledyne Larrs (now known as

Waterpik) - Moorpark, Ca

Purchasing Assistant/MRO buyer/Inventory Control - for manufacture of

pool/spa heating supplies

. Preformed numerous clerical duties including faxing, filing, noting &

distribution of meeting minutes via intranet and mail preparation.

. Organized and maintained Excel spreadsheets for internal inventory.

. Responsible for performing cycle counts of service technicians.

. Handle inventory adjustments including debit memos, material move

tickets, negative on-hand adjustments and keying in projected

inventory forecasts.

. Support all non-inventory order for staff including tooling, office

supplies, and specialty items.

. Review and adjust all packing slips and invoice discrepancies related

to MRO position.

. Operated company switchboard.

. Negotiated pricing and payment terms with vendors.

EDUCATION:

September 1995 General High School Equivalence Diploma

REFERENCES:

Available upon request

Contact this candidate