Customer Service Sales
Resume:
Keeva Farr
Hampton
Virginia, 23666
abi0qh@r.postjobfree.com
Objective
To obtain a position that allows a motivated, dedicated, loyal individual
to be recognized for personal and professional achievements in a fast-
paced environment.
Employment
2007-present Account Service Representative, Sprint Nextel
Communications
As an experience Returns and General Business retention representative
I operate as part sales rep and part care rep in every customer
interaction. I am skilled at facing the ultimate sales objection
handling, selling customers on the reasons why they should stay with
Sprint Nextel. I speak to approximately 40 customers per day that are
requesting to terminate their Sprint Nextel service. These 40
customers represent approximately $19,800 per month or $237,000 per
year in future revenue to Sprint Nextel. Over the course of a month, I
speak to approximately 1,050 customers representing $415K per month
or $5M/year of future revenue for the Company.
. Speaks with Sprint Nextel Customers from throughout the U.S. who are
requesting to terminate their service. As a Retention Rep, my primary
goal is to save units and/or full accounts from deactivating. I
resell the benefits of sprint Nextel products and services against
other wireless competitive offerings.
. Provide responsive customer service and interfaces with Sprint
Nextel's regional Sales, Network and Customer Operations market/region
contacts to resolve the customer's account and product issues. Follows
up and closes all open issues. Identifies and qualifies the specific
reason(s) the customer is calling to terminate their service. Takes
ownership of all customer issues.
. Track, trend and communicate reporting information to management to
improve the customer retention process. Track individual work via
accurate and timely sView and other billing/ reporting system entries.
. Participates in special projects relating to customer lifecycle and
retention.
. Attends Nextel training classes to stay current on sales strategies,
product
2005 - 2007 Collections Agent, Portfolio Recovery Associates
Assisted clients in making payment arrangements for debt. Taking
electronic payment. Interacting with the customers on the phone to
come to agreement on payments, second voicing escalated calls.
2004 - 2005 Collections Agent, N C O
Work on Capital One campaign, assisted clients in making payment
arrangements for debt. Taking electronic payment. Interacting with
the customers on the phone to come to agreement on payments.
EDUCATION
1983 General Diploma
1984 - 1986 Long Island University
2010 - Thomas Nelson
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