Customer Service Manager

JULIE JAMES

**** ******** ** *******, ** ***** 404-***-****

OBJECTIVE

To utilize my accounting techniques and interpersonal skills in a level of

management to provide an atmosphere conductive to professional growth and

achievement.

EXPERIENCE

10/2006 9/2009 SunGard Corbel Jacksonville, FL

Accounting Specialist

Responsible for reconciles and remit Payables

Prepared billing invoices, statements and monthly report invoices for

mailing

Maintain monthly report spreadsheets

Processed payments for monthly billing

Balanced client accounts

Applied/Posted all receivable payments

Solved Clients issues

Filed All appropriate monthly invoices and statements

Focused on collecting short term past due receivables that were 30 60

days for

5/2002 – 9/2005 Bekaert Specialty Films Norcross, GA

Accounts Receivable Clerk

Responsible for keeping Acct. Receivables below 35 days

Responsible for balancing customer accounts and posting payments

Balanced daily cash and credit transaction

Corresponded daily with clients to input and process orders

Reconcile accounts with customer

Posted cash, credit card and check transaction

Identified and collected on age accounts that were 30 to 120 days past

due

Assisted Branch Manager with Month End Receivable Reporting

Made heavy telephone communication to achieve collections

3/2001 –10/2001 Georgia Department of Revenue Hapeville, GA

Data Entry Clerk

Keying in tax figures for prior year with speed and accuracy and attention

to detail

12/1999–3/2001 The Thicket/Windrush Apartments Decatur, GA

Customer Service Manager

Maintain positive customer relations

Accounts payable, accounts receivables and collections sending late

and balance due letters to residence

Ensure all necessary paper work is correct for current and previous

move ins/move outs

Making vacant units market ready

2/1998 – 12/1999 First Union Atlanta, GA

Remittance Processor Supervisor

Computed figures with speed and accuracy

Maintained accountability of transaction including the control and

supervision of different customer accounts

Processed data retrieval

Processed incoming mail for Retail Lockbox

Maintained excellent public relations with customer

EDUCATION

2001 2003 Asher School of Business Norcross, GA

A A., Accounting Technology

QUALIFACTIONS

Lotus 1 2 3 MS Word Excel Ten key [touch] PC Charge

SAP MAS 90 MS Outlook Orcale Softrax PC Payment RTI

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