Operator Computer

Jeff Joven

(Home) 903-***-****

(Cell) 214-***-****

********@***.***

SUMMARY

Extensive experience in computer / network operations within healthcare and

retail disciplines involving medium- to- large Mainframe and PC platform

environments. Well versed in the protocols of customers with a focus of

responding quickly to customers needs. Excels in troubleshooting issues,

taking preventative action, responding to help desk calls, and performing

system upgrades. Highly attentive, punctual and dependable, developing

positive working relationships, and ethical conduct.

TECHNICAL SKILLS

Platform: Z/OS, RS/6000, AS400 and a UNIX 600

Software: CA7/CA11, SDSF, CICS, JES2,TSO, MICROSOFT

Hardware: LAN/WAN, IBM Laser and Impact printers; tape drives

Languages: JCL

Professional Experience

EDS an H/P Company, Plano Texas 2008 2009

Computer Operator

Monitored multiplex operating systems (Z/OS) in a mainframe environment,

anticipated user and system program problems and taking preventive action.

Performed systems maintenance for upgrades (IPL).

. Scheduled and Processed jobs; followed job flows; read and edited

queue JCL; added overrides; fixed system errors.

. Recycled the CICS regions

. Created Trouble/Helpdesk Tickets; took Helpdesk calls.

Yum Brands, Dallas, Texas 2006 2007

Computer/Network Operator

Monitored clients operating systems. Provided users technical assistance

and ran system jobs as instructed and fixed errors. Knowledge of network

equipment including routers and switches, services and monitoring tools.

. Production Control handled programs and system abnormal endings

(abends) from console or workstation.

. Troubleshot processing problems and resubmitted jobs as necessary..

. Scheduled and processed jobs, Resolved scheduling conflicts with user

and operations staff.

. Monitored Network Uni-center for alerts to all field office sites

Parkland Health & Hospital System/Perot Dallas, Texas 2001 - 2006

Computer Operator III

Maintained, monitored and supported clients systems. Provided users

technical assistance.

. Maintained total operating systems environments; Monitored

systems performance,

and job integrity.

. Assisted as Network Administrator, providing technical support for

servers in LAN/WAN

. Knowledge of Microsoft operating systems and utilized customer support

functions.

. Maintained Help Desk. Conducted service and maintenance calls at

Nursing Stations.

Presbyterian Hospital Dallas Texas 1996 - 2001

Sr. Computer Operator

. Maintained and monitored operating systems, scheduled programmers

(batch) jobs, corrected errors, and handled user calls.

. Responsible for maintaining all shift operations.

. Provided research and resolution of all operating systems inquiries

and issues.

. Served as assistant Network Administrator, providing support in

LAN/WAN configurations.

. Maintained a Help Desk.

UT Southwestern, Dallas, TX 1992 1996

Sr. Computer Operator

Utilized expertise in the full range of data operations and user services

to maintain IBM and VAX operating systems environments for the Data Center.

Provided users technical assistance.

. Maintained total operating systems environments.

EDUCATION:

Eastfield Community College US-Texas-Mesquite

Associate Degree Concentrations in Network Administration.

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