Customer Service Manager

Laura J. Van Hees

Pueblo West, CO *****

Assistant 719-***-****

abi0lr@r.postjobfree.com

OBJECTIVE

To secure a challenging position with a growth-oriented organization that

enables me to contribute to increased profits while utilizing my proven

work skills and ethics.

QUALIFICATIONS

. Proficient in Quickbooks, Microsoft Word and Excel, Oracle, SAI,

Business Works

. 9 years of accounting experience including A/R, A/P, month-end and

year-end procedures, account reconciliation

. Supervision/office management of customer service and accounting

personnel

. Excellent communication and analytical skills

EDUCATION

Bachelor of Science-Accounting degree- Franklin University, 12/2006.

PROFESSIONAL EXPERIENCE

Accountant, Hutton Concrete Cutting, Pueblo West, CO: September 2009-

Present

Set company up with Quickbooks Pro software. Implemented proper Federal

quarterly and payroll tax payments. Responsible for all aspects of

accounting including accounts receivable, accounts payable, payroll, month-

end and year-end journal entries and financial statements.

Tax Preparer, Jackson Hewitt, Pueblo, CO: January 2010-Present

Schedule and manage Assistant Branch Manager and tax preparers.

Responsible for preparation of income tax returns and follow-up of

electronic submission of returns to the Internal Revenue Service. Prepared

daily accounting reports and fund deposits. Provide ongoing training and

mentoring of team members. Assist clients with customer service and tax-

return related issues.

Account Temps, Colorado Springs, CO: March 2009-December 2009

Reconciliation and close-out of government contracts.

Assistant Controller, C&W Railway Company (Subsidiary of Evraz Rocky

Mountain Steel Mills, Pueblo, CO: July 2007-December 2008

Reported directly to the controller and supervise 6 clerical employees.

Assisted in posting month-end journal entries, performing general ledger

reconciliations, and completing weekly forecasts. Provided support to 5

department supervisors and the general manager in employee and procedural

issues.

Evraz Rocky Mountain Steel Mills, Pueblo, CO: 2001-2009

Various positions that included Accounts Receivable Supervisor, Staff

Accountant, and Cost Accountant. Each position presented increasing levels

of responsibility.

Supervised accounts receivable clerk to ensure accuracy and timeliness of

aged trial balance. Performed month-end accounts receivable close

procedures. Responsible for timely payment of all freight associated with

inbound scrap and outbound product. Reconciled all general ledger accounts

pertaining to accounts receivable, scrap, and freight. Worked with sales

representatives and mill personnel to process customer credits and/or sales

adjustments. Prepared and filed monthly, quarterly, and annual sales tax

forms. Assisted in performing Sarbanes-Oxley tests and audits.

Successfully implemented SAI scrap management software after Rocky Mountain

Steel Mills regained ownership of the system from the David J. Joseph

Company (DJJ). Developed and implemented inventory tracking and reporting.

Used problem-solving skills on a regular basis to increase my knowledge of

the SAI software and to efficiently maintain all scrap shipments, purchase

orders, accounts payable, and inventory. Developed a solid and effective

working relationship with key DJJ staff to ensure accuracy of scrap

shipment information and timely payment of invoices. Responsible for month-

end scrap inventory and financial reporting. Instrumental in identifying,

researching, and developing solutions as opportunities for change and/or

improvements arose.

Responsible for weekly BEC forecasting, quarterly and annual budget

forecasting, inventory management, variance analysis, and completing month-

end close tasks.

REFERENCES

Available upon request.

Contact this candidate