Customer Service Manager
Resume:
Cynthia Shumpert
********@*****.***
Objective Obtain a position that utilizes my professional skills and
abilities
Professional Skills:
Staffing Coordinator
January 2005 to present
Russellville, AR
Coordinator for staffing agency, recruit, interview, test and place
employee's in the work force administer training, orientation, monitor
employee's performance and attendance to ensure customers satisfaction.
Establish, maintain and service customer accounts. Conduct cold calls,
face to face with customers to build rapport, ensure quality service and
expand business. Liaison between customers and employee's. Resolve billing
and invoicing issues, collect outstanding debt, Inventory control, process
payroll, oversee daily operations of office and staff.
RMHG- Clinic Manager
November 1999 to December 2004
Madison, WI
Managed a private practice mental health clinic. Assisted six (6)
physicians, 8500 plus patient facility. Responsible for day to day
operations to include staffing, budgeting, physician credential and
compliance, insurance billing, collections, AR/AP, payroll intake of
patients, medical records, hire vendors, order supplies, coordinate special
functions, organize travel arrangements.
Counseling Associates- Administrative Asst./Coordinator
November 1997-October 1999
Russellville, AR
Aided the Director of Alcohol Safety and Day treatment substance abuse
programs for DWI offenders and for mentally ill patients with substance
abuse issues. Coordinated both programs and supervised staff. Served as
court liaison screening DWI offenders in court, prepared monthly reports,
AR/AP, ordered supplies, coordinated special functions, coordinated travel
arrangements.
Skills: Strong management, excellent customer service, communication
and organization skills, computer literate, good work ethic
and morals
References: Available upon request
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