Customer Service Human Resources

Tonyette White

**** ******* **.

Shreveport, LA *1118

318-***-**** hm

318-***-**** cell

OBJECTIVE

To obtain a responsible and challenging position in the employment field where my

experience and education would be valuable.

EXPERIENCE

Holiday Inn Downtown, Shreveport, LA 05 2010 to Present

Front Desk/ Night Auditor

Checking in and out guest, customer service, making guest reservations, and doing

audit for the hotel, bar, and restaurant.

Jameson Inn, Shreveport, LA 08 2009 to 05 2010

Front Desk/ Night Auditor

Checking in and out guest, customer service, making guest reservations, keeping

lobby clean and doing night audit.

Heritage Manor Stratmore, Shreveport, LA 02 2009 to 08 2009

Ward Clerk

General office duties, answering a multi lined phone system, customer service,

filing, copying, and answering residents call lights.

Helping Hands for Community Development 10 2008 to 08 2009

Office Manager

General office duties, typing a variety of forms, memos, reports and letters,

keeping track of staff appointments, scheduling appointments, creating and

distributing a monthly newsletter, customer service.

Well Necessities, Shreveport, LA 05 2008 to 06 2009

Completed 160 hours of externship

Verified insurance, filing, billing, posting payments, scheduling appointments,

distributing incoming mail and customer service.

EDUCATION

University of Phoenix, Shreveport Bossier Campus

Human Resources

Still attending for degree

Remington College, Shreveport Campus

Medical Insurance Billing and Coding

Diploma Awarded

Southern University, Shreveport Bossier Campus

Health Information Technology Program

Completed One Year

CERTIFICATIONS AND TRAINING

CNA HIPPA

OSHA Licensed Cosmetology

BLS, American Heart Association First Aid

ADMINISTRATIVE SKILLS

ICD 9 and CPT Coding Insurance Billing

Scheduling Appointments Medical Terminology

Microsoft Office 2007 Multi lined Phone System

MS Word MS Excel

MS PowerPoint Internet

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