Manager Customer Service

DIANA M. KING

**** ********* ******

Baltimore, Maryland 21219

Mobile: 443-***-****

Email: abi0kg@r.postjobfree.com

QUALIFICATIONS

Excellent supervisory ability resulting in low employee turnovers and

several employee advancements.

Over 10 years retail experience with increased sales (10% to 33%).

Received several awards for excellent customer service and satisfaction.

WORK EXPERIENCE

4/2010 - 6/2010 US

Census Bureau

Enumerator

Towson, MD.

Read map. Verify addresses and paperwork match. Ask clients for

information. Fill in forms correctly. Accurately record payroll and submit

in a timely manner.

2/2010 - 4/2010 H & R Block

Client Care Specialist Baltimore, Md.

Call past and present customers to schedule appointments, confirm

appointments already made and solve any issues that may have come up during

their visit. Perform office audits at various locations.

11/2006 - 9/2009 Dollar

Tree, Inc.

Store Manager

Chesapeake, Va.

Recruited, trained, scheduled, supervised, and disciplined up to 15

employees. Ordered, received, and merchandised products. Recorded and

deposited the daily cash receipts. Provided excellent customer service and

satisfaction in a timely manner. Cleaned and organized the back room and

office areas. Created an employee break area inside store. Cleaned and

reset store sales area for customer convenience as well as loss prevention.

Delegated tasks to other employees. Maintained employee records as well

as daily, weekly and monthly sales records. Execute company policies and

procedures. Meet payroll budgets and exceed sales goals while controlling

store expenses.

09/2004 -10/2006 Ocean State Job

Lot

Key Carrier/Area Supervisor N. Kingstown, R.I.

Filled in as cashier, front end supervisor, department manager and office

operations manager as needed. Followed the open and close procedures which

included the running of reports, the counting of safes and checking the

security equipment. Received the weekly trucks. Assigned daily work flow

to 20 other employees as needed. Approvals and decision making when store

manager or assistants were not there. Deposited cash receipts daily.

Returned credits to corporate office. Performed inter-store audits.

Member of the Safety Committee.

2/2004 - 7/2004 Slade's Ferry Bank

Teller Somerset, Ma.

Responsible for assisting customers with deposits, withdrawals, payments,

US Bonds, etc. Computer input and balancing receipts for the day.

Assisted with decorating for monthly themes (luau, baseball, etc) and

promotions.

2/2003 - 11/2003 M.P.G., Inc.

Store Manager Plymouth, Ma.

Ordered, received, merchandised products. Recruited, trained, disciplined,

supervised, and scheduled employees. Maintained employee records as well

as daily, weekly and monthly records. Created and installed License and

Permits binders in 13 locations. Worked with Loss Prevention Department.

Cleaned and organized store sales, backrooms and office areas. Meet payroll

budgets and controlling store expenses.

4/2002 - 2/2003 Home Depot, Inc.

Cross Merchandiser Plymouth, Ma.

Merchandised products into different departments. Received five customer

service awards and accurate cashier award. Earned Reach Truck Operator

License.

5/1989 - 4/2002 Tedeschi Food Shops

Store Manager Rockland, Ma.

Responsible for the operations of a convenience store including a deli with

up to 30 employees. Worked with loss prevention department. Trained

several assistants to store managers.

EDUCATION

2010 CCBC, Dundalk, Md. Applied Science

2000 CCCC, Hyannis, Ma. Intro to Personal Computers

1985-1987 CCBC, Dundalk, Md. Accounting - Floristry

1974 Sparrows Point Senior H. S., Edgemere, Md. Diploma

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