Supervisor Customer Service

Blas Rodriguez

**** ********** **., ****, ** ****6

Cell phone: 512-***-****, email: *************@*****.***

OBJECTIVE: I am eager to establish myself with a company that I can gain a

broad range of responsibility and be in a position to contribute to company

growth and profit. I am an effective communicator, work well as a team

member, and believe I can be an asset to your company.

WORK EXPERIENCE:

Business Control System, Help Desk (Contract Position)

07/2009 - 06/2010

. Providing PC support for all Home Depot stores in US

. hardware, application and Operating system solutions

Address: 3737 Executive Central Dr, Suite 110, Austin, TX 78731, Tel: (512)

345-5022, Supervisor: Sylvia Gonzales

SupportSoft.com - Help Desk Technician

02/2008 - 07/2009

. Providing computer support for Window's Base PC's, and some training

via Remote Connection.

. Services provided: Virus/Male ware removal, Network setup, PC tune up,

Wireless setup, Printer, MP3 Player, digital camera

. Other devices setup and software installation, including training.

Address: 1900 Seaport Blvd., 3rd Floor, Redwood City, Ca 94063,Tel:

650-***-**** Supervisor: Jerry Carter

Telenetwork, Helpdesk Technician

01/2007 - 04/2008

. Provided computer support for hardware and software by telephone, e-

mail, chat and remote utilities for resolution of customer issues to

ensure quality support and professional standards on each contact

. Managed time effectively in order to obtain performance criteria

objectives while creating a strong and efficient customer experience

. Analyzed computer software and system configurations to identify

customer-reported issues and recommend corrective actions

. Maintained accurate records of customer information to track customer

history and report recurring problems to customer's product or service

provider

. Escalated complex issues to appropriate team following customer

specific escalation procedures

Address: 5812 Trade Center Drive, Suite 100, Austin, Tx 78744, Tel: (800)

850-3355, Supervisor: Robert Belew

Wal-Mart - Electronics Assistant Manager

06/2001 - 12/2006

. Maintained Fuji Printers and Film Processors through daily, weekly,

monthly and annual maintenance

. Trained associates to operate and color balance equipment and maintain

chemical integrity.

. Trained photo center associates about film and digital cameras

including how to operate accessories

. Trained associates about wireless services, prepaid and post-paid

plans

. Trained sales floor associates about electronics department

Televisions (LCD and plasma screens), computers, and hardware

accessories

. Also assisted in total store operations, merchandising, controlling

inventory levels, and meeting company goals on profit and sales plans

9300 South Ih-35 Bldg "B", Austin, TX 78748, Tel: 512-***-****,

Supervisor: Richard Oxly

MCI WorldCom - Customer Service Representative

10/2000 - 8/2001

. Assisted customers with establishing long distance service, by

contacting local phone companies and having customer switched to MCI

. Answered customer-billing questions and issued credit if billing

. Assisted customers with establish Toll Free service by sending out

letters of authorization

. Trouble shoot customer's long distance service and sent repair orders

if needed

. Exceeded quota from by making goal from 180 to 220 percent of plan

Address: 9001 N I H 35 Ste 100 Austin, TX 78753, Tel: 512-***-****,

Supervisor: Michael Martin

Dell Computers Corp.-Production Support Senior Technician

5/1998 - 10/2000

. Used professional concepts and company policies and procedures to

solve a wide range of problems in imaginative and practical ways

. Worked on problems of diverse scope where analysis of data requires

evaluation of identifiable factors

. Exercised good judgment within generally defined practices and

policies in selecting methods and techniques for obtaining solutions.

. Determined and examined alternatives to select engineering techniques

and procedures to solve assigned problems.

. Participate in project planning in _manufacturing_ as required

One Dell Way Round Rock, Texas 78758, Tel: 512-***-****, Supervisor: Ken

Howell

Dell Computers Corp. -Electrical Mechanical Repair

3/1997 - 5/1998

. Trouble shoot and repaired workstations, personal computers and

notebooks that failed Quick test, burn or final test process

. Trouble shoot software and hardware test issues and reported

discrepancy to engineering. Repaired system by replacing defective

components

. Verified defective component hard drives, motherboards, power supply

and other system peripherals

One Dell Way Round Rock, Texas 78758, Tel: 512-***-****, Supervisor:

kenneth Howell

Solectron - Technician Troubleshooter

9/1996 - 3/1997

. PCB's (Printed Circuit Board) to component level repair

. Trouble shoot Gateway motherboards, Hughes network boards, Fore

network modules and fore switchboards

12455 RESEARCH BLVD., AUSTIN, TX 78727,Tel: 512-***-****, Supervisor:

Migel Hernandez

Memorex Telex - Network Installer

4/1996 - 9/1996

. Installed network cards into workstation, and established connections

with server and downloaded software and configured workstation and

made connections at ATM's (Asynchronous Transfer Mode)

8200 Cameron Road, Austin, TX 78701, Tel: 512-***-****, Supervisor:

Kelly Morgan

Tadpole Technology - Repair Lab Technician

3/1994 - 4/1996

. Repaired PC notebooks which consisted of troubleshooting to a board

level repair and to a component level repair

. Tested notebooks for loading of test software onto hard drives and

using test software to test system peripherals

. Configured and upgraded system and BIOS versions which involved

changing CPUs, displays, hard drives, memory modules and loading (OS)

operating system DOS, Windows 95, WWG 3.11, and UNIX

Address: 12012 Technology Blvd., Austin, TX 78727, Tel: 512-***-****

Supervisor:

Tellabs Operations - Electronic Associate

10/1991 - 3/1994

. Operated Computer Testing System (CTS) to test communication modules

. Assisted in final assembly to encase modules and installed all

hardware

. Performed touch-up and repair of PCBs (Printed Circuit Board) with

surface mount and through hole components

. Worked in hand insertion to manually insert through-hole components

Address: 601 JEFFREY WAY. ROUND ROCK, TX 78664

AMP Packaging - Electronic Associate

10/1991 - 3/1994

. Assembled back planes PCB's (Printed Circuit Board) with press fit

connections and surface mount and through-hole components.

. Installed hardware using schematics and Bill of Material. Worked on

the surface mount touch up line as well as PCB repair for six months

Address: 700 JEFFREY WAY. ROUND ROCK, TX 78664, Tel: 512-***-****,

Supervisor: Estalla Garcia

United States Marine Corps. - Helicopter Mechanic

7/1984 - 5/1988

. Responsible for aircraft maintenance on airframe, power plants and

avionics prior to aircraft flight operations

. Supervised maintenance technicians, flight line operations and

conducted fuel sample analysis. Performed duties related to quality

assurance

EDUCATION:

Attended Austin Community College in General Studies - May 1995 - September

1996

AC/DC circuits 9/1996

REFERENCES:

Jason Ramirez 512-***-****

Phillip Yates 512-***-****

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