Nicole Brundage

**** * *** **, #*

Indianola, IA 50125

515-***-****

abi0ji@r.postjobfree.com

October 13, 2010

To Whom It May Concern:

Are you in search of a driven leadership candidate that has what it takes

to meet and achieve all production, project goals and guidelines within

your company? With my experience in Home Equity Originations, Customer

Service Management, Project Management, Loss Mitigation and Reconciliation

throughout my employment history, I am vital to this position. I am very

knowledgeable on what qualifications are needed to make a successful and

productive team.

Skills and accomplishments in which I have that would be valuable to this

position are;

. 5-6 years of management/leadership experience

. 7-8 years of communication and customer service skills

. 3-5 years technical and analytical project experience

. 3 years supervisor mentee

. Awarded Wells Fargo Card Services Mission and Vision Awards 2nd and

3rd quarters of 2003

. Wells Fargo Card Service's Service Excellence and HEROS 100 winner

2003

. Wells Fargo Card Service's Service Excellence 2004

. Redesigned and simplified training guides and job functions within

Wells Fargo Card Services

. Practical Management Training

. Team Dynamics Training

. Situational Leadership Training

. Super Worker Training Modules 1, 2 & 4 complete

. Train systematic training classes as needed for the business line

. Appraisal, Trust & Income Certified

. Proficient user of the following programs; YOM, Fidelity, Word, Excel,

Outlook, PowerPoint, Access, ACAPS/Mask, Hogan, Shaw, LPS, LIS, FDR,

CSS, Lotus Notes, Avaya/CMS, Witness, Cfocus, Filenet, CLIPR, CMP

database and review

If you are seeking an innovative aspect combined with the objective of your

company's best interest then take into account what I have to offer. I look

forward to meeting with you for an interview. Please feel free to contact

me with any questions or inquiries at 515-***-****. Thank you for your time

and consideration.

Sincerely yours,

Nicole Brundage

Enclosure: Resume

Nicole D. Brundage

1210 N 9th St, #8

Indianola, IA 50125

Phone 515-***-****

E-mail:abi0ji@r.postjobfree.com

Objective An ambitious, self-starting, career driven

individual in search of a challenging opportunity

while attending school to advance my career

opportunities. Utilizing current skills in decision

making, maximizing production, customer service,

department management/leadership, quality

assurance, loss mitigation, reconciliation, project

management and communications.

Professional 2002-2010 Wells Fargo

experience West Des Moines, IA

Business Analyst II (Collections Supervisor II,

Fulfillment/Customer Service Team Lead)

Lead and attend business line project meetings

Prepare collection data into upper level management

report structure

Assisted in business conversion and acquisitions

with other companies

Developed and lead business initiatives to drive

collections and foreclosure rates down

Maintain compliance requirements vs. business needs

Communicate and update policies, procedures and

department communications

Ensure appropriate stake holders constantly current

with scope of any project running

Manage, coach, mentor and develop team members, new

supervisors and managers

Jan. 02-Aug. 02 Nationwide/Allied Insurance

West Des Moines, IA

Claims Processor

Research and investigate possible coverage on

insurance policies

Determine policy limits for potential pay out or

decline per state guidelines

2001-2002 Homemaker's Furniture

Urbandale, IA

Assistant Customer Service Supervisor

Manage department services, delegate

responsibilities and enforce policy

1998-2001 Hy-Vee Foods

Windsor Heights, IA

Customer Service Department Supervisor

Manage, train and enforce improved policy

strategies

Education 1998-2000 DMACC/East High School

Ankeny, IA

2010-Present DMACC - Dental Hygiene

Ankeny, IA

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