Customer Service Sales

Shannon A. Savage

**** ****** *****? New Albany, Ohio 43054 ? 440-***-****

*.********@*****.***

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PROFESSIONAL PROFILE

Results oriented, ambitious with a demonstrated record of success in

providing exceptional customer service and exceeding sales goals.

Competitive team player with exceptional communication skills and the drive

to deliver results.

Core Competencies:

- Customer Service - Promotional Materials Development

- Creative

- Dealing with Difficult Clients - Self -Starter - Detail

Oriented

- Hard Working - Public Speaking - Can-Do

Attitude

EDUCATION

Bachelor of Arts, Otterbein College, Westerville, OH. June 2008

Major: Communications / Broadcasting ? Concentration: Public Relations

GPA: 3.2

PROFESSIONAL EXPERIENCE

National City Bank Cleveland, Ohio.

Financial Consultant/Sales Specialist, Whitehall, Ohio. 2009 - 2010

? Conduct needs assessment of customers and promotes products to

fill gaps. Products promoted include checking, savings accounts, equities,

certificates of deposit, credit cards, and mortgage loans. Recommend

actions based on customer specific needs. Up sell product offerings based

on customer qualifications. Provide customer service on calls relating to

checking, savings accounts, equities, loans and credit cards. Provide

transactional histories on accounts, filing disputes on fraudulent

transactions and handling account charges related to non-compliance.

Awards

? Dynamite-Dozen Sales Award- 4th ranked sales out of 55 sales

reps.

? 5 Star Quality Award - 100% rating by National City Bank Customers.

? Customer Service Award - 100% rating by National City Bank for

customer service based on direct feedback and audits.

? Leadership Award

? Attitude and Teamwork Recognition Award

Otterbein College Westerville, Ohio

Intern, Otterbein College Marketing & Communications Office, Westerville,

Ohio. Winter, 2008

? Produced a Student Life video for the Otterbein College

website.

? Provided a PSA for actor/environmentalist Ed Begley who visited

Otterbein.

? Created a pitch letter to The Horse magazine regarding a new

Otterbein horse Therapy class.

Public Relations Team Project, PR Class, Fall 2006

? Developed a PR plan for Jack Hanna and presented it to him at

the Columbus Zoo.

News Anchor/Reporter, WOCC- TV, Otterbein College, Westerville, Ohio.

Fall, 2006

? Wrote stories, shot b-roll, edited and produced packages for

the news.

Telemarketing Representative, Otterbein College, Westerville, Ohio.

Winter, 2006

? Contacted Otterbein alumni and parents of students for

financial commitment for annual fundraising.

? Ranked in upper 10% of all reps for contribution commitments.

Production Assistant, WOCC TV Station, Westerville, Ohio. 2005-2007

? Shot school board, and city council meetings; football games.

? Assisted with television productions as director on the floor.

OTHER WORK EXPERIENCE

Server/Promotions, 343 Front Street (Frog Bear & Wild Boar), Columbus,

Ohio. Fall, 2010-present

? Serve customer's drinks and meals.

? Promote happy hour specials and events happening.

Beginner Horseback Riding Instructor, Stone's Throw Farm, Galena, Ohio.

Winter, 2009- present

? Teach young adults and children how to ride a horse.

? Help individuals build confidence, trust and self-esteem within

themselves when riding a horse.

Continued-

Server/Promotions, Landon's Corners, New Albany, Ohio. Spring, 2010

? Promote new restaurant by handing out brochures to the public and

letting the community be aware of the

food specials and events happening.

? Up sell specialty drinks and entrees.

Server/Promotions, Adobe Gila's, Columbus-Easton Town Center, Ohio. Fall,

2008

? Work with customers needs and wants regarding food and drinks.

? Promoted Adobe fan club, drink specials, and special events

happening.

Server/Promotions, Polaris Wings, Columbus-Polaris, Ohio. 2005-2007

? Developed communication skills with customers; learned to work

in a fast paced environment.

? Received 100% on my job performance evaluation.

? Rank high among co-workers for merchandise sold.

Lab Technician, Avery Dennison Medical, Painesville, Ohio. Summer, 2005

? Full functioning member of the nano-coating wound care

technical team.

? Prepared antimicrobial solutions and applied them to medical

dressings.

? Attention to detail was critical to ensure dressing met

specifications.

EXTRACURRICULAR ACTIVITIES

Social Chair, Kappa Phi Omega, Westerville, Ohio. 2007-2008

? Planned pledging events for sorority.

Equestrian Planner, Otterbein Dressage Equestrian Team, Westerville, Ohio.

2005-2006

? Organized horse shows for the college.

? Qualified and competed at national dressage competition in

North Carolina.

Social Chair, Scott Hall, Westerville, Ohio. 2004-2005

? Planned events for the freshman girl's dormitory.

Reference upon request

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