Customer Service Administrative Assistant

Jacquelyn J. Horne

[pic]

**** ***** *****

Daytona Beach, FL 32117

Phone: 386-***-****

***********@*****.***

OBJECTIVE

To secure a professional position that would effectively utilize my

outstanding customer service, administrative and accounting skills.

Summary of Qualifications

A Certified Administrative Assistant with over 6+ years of experience.

Extensive hands-on-experience with administrative and superb customer

service skills. I have experience with Quick-books, Microsoft Windows,

email, Excel, and Microsoft Word. Very dependable, detail oriented,

and works well as a team member and alone.

EMPLOYMENT

2004-2010 Administrative Assistant, Clean to Impress Janitorial

Services, Daytona Beach, FL

Perform a variety of administrative and clerical duties necessary to

run an office efficiently. Some of my duties were but not limited to

filing, prepare and distributes payroll, bank reconciliations,

maintained journals and handled A/P and A/R., quick books, process

query reports weekly/monthly and mail duties. In addition, the office

equipment I used were fax machines, photocopiers, scanners,

telephones.

2003-2004 Secretary/Accountant Assistant, Business Services of Ormond

Beach, Ormond Beach, FL

Assisted and performed numerous office procedures to include:

answering telephones, filing and data entry, assisted with income tax

returns, payroll and timesheets, set appointments and assisted with

general accounting functions.

2002-2003 Exceptional Student Education Para-Professional, Seabreeze

High School, Daytona Beach, FL

Assisted teachers in providing appropriate public education for

exceptional students with multiple disabilities. Provided one on one

tutoring, and on-site job training. Monitored behavior charts and

attendance records. Supervised students on field trips and general

classroom activities. Prepared written incident reports.

2001-2002 Youth Specialist, Stewart-Marchman Center, Daytona Beach, FL

Monitored juvenile delinquents assigned to facility. Transported

clients to all scheduled appointments. Provided security measures in

facility. Facilitated weekly meetings with clients about personal

issues.

2001-2001 Student Transportation, Volusia County School District,

Daytona Beach, FL

Prepared written incident reports and administered first aid when

needed. Maintained appropriate licensure. Supervised students while

transporting them home.

2001. Customer Service Representative, Boston Communication Group,

Inc./Teletech, Deland, FL

Assisted customers with cellular phone service. Provided assistance

with technical problems. Assisted customer service with

troubleshooting and billing issues

EDUCATION/CERTIFICATIONS

Administrative Assistant Certification, Skill Path Seminars, Mission,

KS

Associate in Arts Criminology, Lake City Community College, Lake City,

FL

Mainland High School, Daytona Beach, FL

Notary Public, State of Florida

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