Aufwiedersehen Henderson

**** ********

Shreveport, LA

Home Phone: 318-***-****

E-mail: abi0hj@r.postjobfree.com

Objective

To obtain a responsible and challenging position where my education and work experience will

have valuable application.

Employment History

US Support Company 07/2007-Present

Shreveport, LA

Customer Support Specialist

Provide customer service to clients in a timely, efficient and knowledgeable manner; provide continual

evaluation of processes and procedures; responsible for suggesting methods to

provide customers with information and technical support for client products or services through

inbound phone calls; communicate with brand name companies in electronics, wireless services,

and other consumer products industries; provide follow-up phone calls regarding customer concerns;

assist in data entry and database management; liaison between the customers, sales, marketing, quality

and lab management and other personnel; provide support for customer by participating in

investigations and resolutions; adhere to work procedures and processes that support company and

departmental standards, procedures, and strategic directives.

DCI

Shreveport, LA 05/2005-03/2006

Dialysis Technician

Used expertise and knowledge of dialysis procedures, monitored and documented vital signs of

patients, initiated hemodialysis therapy using an appropriate vascular access and provided other

clinical therapy as needed. Used good judgment to determine and execute proper course of action

in the treatment of ESRD patients, under the guidance of Staff RN; ability to set up dialysis

machines and monitor for correct functioning; build relationships with patients; build trust with

patients by administering proper patient care at all times, with respect and compassion.

Accurately collected patient data by interview and observation; motivated other teammates to

reach goals related to clinical outcomes and other team goals.

Lagniappe Hospital

Shreveport, LA 01/1997-01/2001

Mental Health Technician

Participated in both the planning and implementing of individual patient treatment plans;

responsible for admitting and interviewing patients, record keeping, assisting in administration of

medication, and conducting therapy sessions; observed, recognized and reported changes in

behavior of patients to other team members; ensured the safety of the patient; ability to work

well with people and the motivation to help others; worked in a wide variety of settings

including mental hospitals, community general hospitals, community mental health

centers, psychiatric clinics, schools for mentally retarded, social service agencies,

geriatric nursing homes, child or adolescent centers, and halfway houses.

Northeast Texas Job Crop

McKinney, Texas 03/2001-09/2003

Residential Advisor

Encouraged students’ personal, social and academic development; this included: knowing all

members of the living area, spending a significant amount of visible time in the community,

accurately assessing the needs of the community, and serving as a campus resource. Mediated

conflict situations when needed (roommate conflicts, community issues, etc); provided peer

counseling to residents and made referrals when necessary; maintained confidentiality and

objectivity when working with residents and staff members. Encouraged residents to be

responsible for their own behavior, and for the community, by serving as a positive role model;

responded to and documented all inappropriate student behavior and violations of campus

policies and procedures as outlined in the Housing Student Handbook; developed good

communication with Resident Student’s Association delegates and provided support by attending

community sponsored functions. Developed a strong rapport and working relationship with other

Resident Advisors.

Education History

Louisiana Technical College

Shreveport, LA

Nursing Degree - 01/2008-Present

Southern University

Shreveport, LA

Business Degree-01/2005-08/2005

Northeast Louisiana University

Monroe, LA

Mental Health-08/1991-05/1992

Certifications

Unit Clerk, Mental Health, Dialysis, CPR

References

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