Customer Service Supervisor

Rashaun Willie

**** ******** **.

Norfolk, VA ***02

Home: 757-***-**** Cell:757-***-****

*********@***.***

Objective:

To obtain a promising position that offers both experience and a good

opportunity for growth.

Education:

Booker T. Washington High, Norfolk, Virginia

High School Diploma, June 2002

. Graduated with honors and as a member of the W.E.B Dubois Honor

Society.

. Participated on the track team for three years

. Was a member of the chrome club for two years

. Lettered in varsity football for three years

. -Won an award for outstanding defensive player of the year

Old Dominion University, Norfolk, Virginia.

August, 2002 -

Major: Finance.

Minor: Electrical Engineering Technology,

Completed courses: principles of technology, electrical circuits, logic

circuits/ microprocessors digital electronics and chemistry

Work Experience:

N.N.H Incorporated specializing in Brick Mason, Virginia Beach, Virginia

December 2001 - May 2002

Laborer:

. Set up and broke down scaffolds and ladders

. Cleaned up work areas and the mortar maker machine

. Carry heavy materials

. Mix mortar

. Standing for long periods of time

. Climbed up and down scaffolds and ladders carrying bricks

. Tools and other heavy materials

. Operated a forklift to move materials to the location where they were

needed

. Worked outdoors

Bow Creek Community Recreation Center, Virginia Beach, Virginia

June 2002 - April 2008

Customer Service:

. Polices sites, picking up paper and trash;

. Provides general cleaning of buildings and restrooms;

. Cleans golf balls and performs routine clean up of snack area and

golf shop;

. Participates in recreation programs;

. Performs routine clerical functions such as delivering flyers and

answering phones for summer programming or general office work;

. Sets up apparatus and other equipment and issues supplies;

. Lines courts and ball diamonds;

. Checks in clothes and valuables at pools;

. Collects entry fees and operates cash register;

United Parcel Service

July, 2006 - Present

Supervisor:

. Maintain a safe working environment by enforcing safety policies and

procedures

. Maintain quality service levels by establishing and enforcing company

standards

. Prepare reports in a timely manner; Effectively train employees to

achieve desired results

. Perform regular audits on drivers to ensure compliance with company

policies

. Directly supervising seven to ten part-time Package Handlers.

. Train, develop, and hold their workgroups responsible for safety,

production and attendance.

. Demonstrating how to safely lift, lower, and slide packages that

typically weigh 25 - 35 lbs. and may weigh up to 70 lbs

. manage between 12 - 20 employees

. handle daily reports, vacations, leave and payroll

. perform troubleshooting operations

. address employee daily on their work performance

. standing on my feet for long periods of time, climbing ladders,

bending, pushing, pulling, climb into small spaces to retrieve

packages

. moving packages with an average weight between 30lbs to 100lbs

. handling up to $100,000 worth of merchandise weekly

. trained in yard control, conveyor securing, hazardous materials,

lifting and lowering techniques, safe work method, and preventing

slips and falls approved by OSHA

. train and recognize employees for working safe, and loading methods

. on the safety committee in charge of informing the employees of good

nutritional habits

. work in outdoor climates daily

Stihl Inc

August, 2008 - Present

Assembly Line:

. Determines conditions impeding flow of work on motor vehicle assembly

line and notifies responsible personnel that corrective action is

necessary:

. Informs workers of supervisor's instructions.

. Notifies supervisor of substandard assembly work and defective parts,

tools, equipment, and material, or other conditions which hinder assembly

process.

. Notifies supervisor of excessive number of damaged or defective

parts, and requests replacement supply of standard parts to expedite work

flow.

. Discusses methods of resolving recurring production problems with

workers and supervisors, utilizing knowledge of assembly process.

. Observes material stock along assembly line and notifies materials-

handling personnel or supervisor of impending shortages.

. Instructs new workers and demonstrates new or changed operations.

. May substitute for workers at moving-line assembly operation.

. May work as member of assembly group (team) and be assigned to

different stages of production process.

. May participate in group meetings to exchange job related

information.

. Operate forklift

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