Customer Service Sales
Resume:
Deborah L Brown
Baton Rouge, LA 70815
abi0gb@r.postjobfree.com
WORK HISTORY
Snelling Staffing Services - Staffing Manager 07/10-10/10
Maximize sales revenues and filling orders by selecting, recruiting, directing, and maintaining staff of
qualified employees.
•Performed telemarketing calls to increase sales volume by marketing candidates to clients and
identify any current or future needs.
•Cold called area businesses to gather information and to set appointments for the business
development manager to prospect
•Pre-qualified, interviewed, and evaluated qualified candidates in accordance with all EEOC/ADA
laws
•Performed reference checks to verify candidate's employment history
•Ensured compliance with State, Federal and local regulations regarding all employment decisions
•Assisted in establishing pay/bill rate; drafted agreement and presented to clients
Starmount Insurance - Provider Relations 02/08-07/10
This job involved working with dental and vision providers; giving them the necessary tools to make their
association with Starmount an easy and profitable experience for both parties.
•Sent contracts, gathered paperwork and signatures needed to credential providers for the
Starmount network
•Prepared and sent new provider welcoming letters/packets after the credentialing process
•Set providers up on Starmount website, giving them online access to file claims, check member's
eligibility, and claim status
•Contacted providers via email and or telephone after setup was complete to answer all questions
regarding claim submission, and assisted providers on how to successfully navigate the system
•Entered providers into the claim data base to process claims
•Prepared reports and verified accuracy of provider's information; sent reports to Accounting
Department to send out 1099's before January 31st
•Provided day to day customer service by handling member/provider complaints and work to find an
amicable solution
Thomas E Foster, D.D.S. - Hygiene Coordinator 03/05-02/08
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I was in charge of the Hygiene Department which included 2 full time and 1 part time dental hygienists.
Duties included the following but, not limited to some of the duties that were also performed at Dr
Moore's office
•Prepared and sent out all hygiene correspondence
•Gathered patient charts, reviewed for missing information, updated health histories, insurance
information, and HIPAA compliance forms, making sure they were up to day, completed, and signed
•Checked out all hygiene patients, explained treatment, provided educational materials, made necessary
appointments, and financial arrangements as needed
•Arranged for substitute hygienists to fill in as needed due to illness, vacations, or extended leaves of
absence
•Met with area school representatives to set up a program to bring in students to complete externships
needed to become certified medical assistants. This proved to be a very successful and was ongoing after
my leaving.
D. Allan Moore, D.D.S. - Business Manager 11 /02-03/05
While at Dr Moore's office I was in charge of the front office. My job was to ensure that the daily
business functioned orderly and efficiently. While there I had reorganized his office, billing, insurance
filing, and collection of money due at time of service; bring his collection rate up from 65% to 97%;
eliminating unnecessary billing and hiring an outside agency for collections.
•Checked out patients and scheduled their next appointment collecting all money due at time of
•Collection calls for overdue accounts to make financial arrangements if necessary
•Prepared claim forms for patients with dental insurance, supplying necessary supporting material for
claim submission, such as x-rays and written narratives
•Assisted in resolving any problems with third party payers
•Posted all cash and checks to patient accounts and prepared daily deposits
•Reviewed, prepared and mailed monthly patient statements by the 5th of each month
•Prepared and mailed overdue account letters on the 10th of each month
Cedars Furniture - Sales 4/02-11 /02
•Maintained sales through an active knowledge of current color, fashion, and furniture trends •Built solid
customer base through active recall
Foley's-Dillards-Maison Blanche/Goudchaux- Sales/Management 02/83- 04/02
•Various sales and management positions including ladies ready to wear, cosmetics, and shoes
•Recognized and awarded Master Merchant for top sales, four years in a row
•Floor supervisor, scheduled and supervised 8 full and part time sales associates to provide customer
satisfaction through excellent customer service
•Customer Service Manager for 5 years responsibilities included
•Depending upon the season, manage and schedule 8-25 associates for customer service that included,
Ticket Master, fur storage, lay-a-way, and gift wrapping
•Day to day operation of the cash office, distributing cash tills before store opening and collected at the
close of business
•Daily balancing of store funds
•Encoding checks and preparing deposit for the day
•Arranging pickup of deposit and delivery of money for operating funds
•Took payments on customer's charge accounts access to account information
•Ordered and distributed office/store supplies
SKILLS
MS Windows XP Outlook, Word, Excel, and various office equipment
REFERENCES
• Available upon request
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