Customer Service Data Entry
Resume:
Melissa Basi
*** * ***** **, ******* CA, *****
abi0fx@r.postjobfree.com
Objective To enter into a challenging and rewarding position that
utilizes my organizational and managing skills.
Abilities Excellent written and verbal communication skills, with an
eye for detail
Self starter with a can do attitude
Extremely productive in a high volume, high stress,
environment
Proficient in the use of Microsoft word & Excel
Organized, highly motivated, and detail-directed problem
solver.
Education Diploma, East Union High School
June 1998
Certified Nursing Assistant Exam, Lindbergh Educational
Center
December 1999
Work Experience
CSR/PBA/New Accounts
Opened New DDA, SAV, COD & IRA Accounts.
Successfully maintained & established new banking
relationships.
Balanced & Researched GL, Teller and Account outages
Supervision
Backed up Operations Supervisor when she/he is on vacation or
off.
Trained and supervised staff.
Successfully refined and implemented new projects.
Employment CSR III, Central Valley Community Bank, 2007-present
Stockton CA
Answering inbound calls in support of customer
needs.
Providing professional service to customers.
Daily CSR Duties which include: Data Processing,
Verifications of Deposits, Customer Corrections,
Federal Tax Deposits, Money Transfers, Outgoing
Wires and Wire Logs, ATM Custodian, CTR's,
CTL's, Traveler check remittance, Research as
needed & Data Entry.
Job Assembly Coordinator, Tanco Inc., Modesto CA 2006-2007
Customer Account Data Assignment: Responsible
for equipment input, changes and maintaining
accurate customer database.
Responsible for printing and managing reports on
daily basis.
Dispatching to Technicians and setting up
customer accounts.
Data Entry.
New Accounts, Community Banks of Northern 2004-2006
California, Tracy CA
Answering inbound calls in support of customer
needs.
Customer care and service.
Opened New DDA, SAV, COD & IRA Accounts.
Advertising Coordinator, Tracy Press, Tracy CA 2004
Contacting business and renewing ads.
Selling/Designing Businesses ad space.
Customer Service.
Microsoft Experience: Word, Excel, Etc.
Receptionist, Coldwell Banker the Vintage Group, 2002-2004
Tracy CA
Receptionist (heavy phones).
Advertising Coordinator (including Tracy
Marketplace, Inside Tracy Magazine
&TracyRealEstate.com Magazine).
Coordinating Home Inspections.
Keeping files for buyers and sellers up to date.
Keeping in contact with Title Companies.
Knowledge of Metro List, MLS System and Bay East
Microsoft Experience: Word, Excel, Etc.
Community
Involvement 2005, 2006, 2007,2008
Jail and Bail, March of Dimes
2008
Junior Aid, Kids in the kitchen
2008,2009,2010
American Cancer Society - Moonlight Gala/Daffodil Day's
Coordinator
References Marion Kilduff
AVP/Operations Officer
Michelle Yearby Young
AVP/Operations Officer
Karen Smith
Branch Manager
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