Customer Service Quality Assurance

KIMBERLY SHONTE BENNER

**** ** *** *** **** APT *302

Austin, TX 78724

Evening Phone: 512-***-****

Day Phone: 512-***-****

Email: ***********@*******.***

WORK EXPERIENCE

. Interstate Brands 12/2009-09/2010

Inventory Clerk

Maintained acceptable and accurate

inventory levels. Report shortages,

overages and all inventory levels

monthly for replenishment. This ensured

continued operations and avoids product

or inventory shortages. I was

responsible for classifying, labeling

all inventory for future use. Keep

accurate records of inventory levels

and location for easy retrieval. Which

is critical in keeping the department

organized and efficient. As the

inventory control person I was

responsible for communicating with all

departments and purchasing on inventory

levels and locations. I maintain a

record of all transfers and disposal.

Responsible for assisting in the

receiving and shipping department in

logging all incoming inventory

purchases. Complete physical inventory

counts as required by company policy.

As the inventory control clerk

reconcile the inventory records for a

complete and accurate count. Counted

material/property/supplies & posting

totals to inventory records Prepare

Inventory reports as directed Utilize

internal database and office software

effectively Stock/Issue materials or

merchandise Assist other team members

where needed Immediately respond to

internal inquiries re: inventory.

DFAS/125th 7/2006-10/2009

Finance

Quality Review Technician

Reviews/audits cases/transactions for accuracy

within prescribed timeframes. Identifies and

communicates system inadequacies to the supervisor.

Performs quality assurance audits. Ensures

completed cases are closed within 2-3 working days

of receipt, as applicable.

Identifies and works with internal and external

customers to determine and meet their needs and

expectations. Provides responses to email and

telephone inquiries from customers on the status of

various pay actions. Compute wages and post wage

data to payroll records. Keep daily records showing

time of arrival and departure from work of

employees. Compute earnings from time sheets and

work tickets using calculator. Operate posting

machine to compute and subtract payroll deductions.

Enter net wages on earnings record card, check

stub, and payroll sheet.

Five years administrative assistant experience

providing direct support. Advanced PC skills

(proficient using Microsoft Windows, Word, Excel,

Outlook, PowerPoint

and the Internet)

Strong verbal and written communication skills

Attention to detail, follow-up and excellent

organization skills

Ability to communicate and interact with internal

and external clients in a positive and constructive

manner. Ability to maintain confidentiality and

handle multiple tasks simultaneously. Strong sense

of urgency, adaptability, flexibility and

resourcefulness, along with

independent judgment.

U.S. Army 04/1997 - 12/2005

Finance Specialist

Customer Service Clerk-Responsible for processing

all of the installations Career Status Bonuses,

verify and input all Temporary lodging allowances

packets for in-coming and out-going personnel to

the post; assist in resolving all problematic

enlistment and re-enlistment bonuses; I've prepared

and processed casual and advance payments to

authorized individuals. Aid soldiers in rectify

military pay concerns from explaining standard pay

entitlements, answering inquiries, clarify cost of

living adjustments and the methods of computation,

and changing of pay options; clarify the Leave and

Earning Statement (LES) to new soldiers and

dependents.

Debt Management Clerk -Researched and processed

military debts. Have maintain the debt log to

ensure accurate collections, accepts and completed

all actions associated with cash collection

vouchers; explain indebt ness actions to soldiers,

managed the installation debt report, notify every

soldier of a debt with an individualized debt

letter, provided aid and direction to service

members in the remittance process. Collected and

deposit all forms of negotiable instruments used to

pay off debts.

Processing clerk-Assisted in reviewing a variety of

pay authorization documents, determines

entitlements and amounts, and processes a wide

variety of pay entitlement actions which start,

stop, and adjust payments made to military

personnel. Reviews source, substantiating and

supporting pay authorization documents to ensure

completeness,propriety, authentication, accuracy,

and compliance regulations,policies and

precedents. Determines entitlements to pay and

allowance, or if necessary, whether collection

action is required. Enters pay transactions into

the organization's automated pay system.

Knowledge of the military pay rules and procedures

to review a variety of military pays transactions

and determine entitlements, correction that are

necessary and reconstruction of documents when

required.

Knowledge of procedures to gain access to an

automated pay file or master military pay account

in order to process, review, or change information

in the account.

The ability and know how to examine and verify

documents for completeness and accuracy.

The Ability and know how to review and correct

transactions rejected by the automated pay system.

Ability to interact with others in order to explain

reasons for modifying entitlements, allowances or

the initiation of collection action.

Disburse funds and record monetary transactions in

a business establishment or place of public

accommodation. Count money and issue receipts for

funds received.

EDUCATION Eudora High

Eudora, ARK US

High School or equivalent - 6/1996

REFERENCES Edwin Marshall U S Army Travel NCOIC

Phone Number: 907-***-****

Email Address: *****.*.********@**.****.***

Reference Type: Professional

Tonia McCalla U.S. Army NPR NCOIC

Phone Number: 907-***-****

Email Address: Tonia.Mccalla.army.mil

Reference Type: Professional

William Gregory U S Army Director, Basic

Officer Leader

Course

Phone Number: 803-***-****

Email Address: *******.********@**.****.***

Reference Type: Professional

Contact this candidate