Customer Service Technician
Resume:
Lawrence E. Weldon
Callao, VA. 22435
Phone
SUMMARY
Possess the ability to
troubleshoot, analyze, and repair computer hardware
and software malfunctions. Ability to use
disc imaging software efficiently
to set up multiple computers
simultaneously. Able to troubleshoot and repair
basic TCP/IP connectivity issues.
Practiced at installing, and uninstalling, and
configuring various software packages
including Office 2003, FrontPage,
Auto Cad, Anti Virus, etc.. Skills in
prevention, removal of virus and spyware.
ACCOMPLISHMENT
. Computer literate in (Windows 2000, Windows XP)
. Efficiently provided and input production data into copiers
and computers.
. Ability to use and repair various models of Xerox products.
. Adapted to changes in product requirements.
. Successfully trained in all levels of product repair.
. Participated in orderly plant closing dealing with
inventory and preparing
equipment and material for transport.
. Maintained perfect attendance record for several years.
. Received long-term service award - 15 years.
. Efficiently serviced 150 to 200 machines for 2 and years
to customers satisfaction.
WORK EXPERIENCE
Potomac Supply Company, Kinsale, VA
September 2007 to Present
Network Admin Assistant
Job consists of support, hardware support, software support,
managing active directory, setting up and monitoring email
accounts.
Eastern Virginia Bank, Tappahannock, VA
February 2006 to September 2007
Help Desk Specialist
Job consisted of servicing 26 banks with computer tech support,
hardware support, software support, managing
active directory, setting up and monitoring email accounts.
Earned certificates for good phone etiquette thru The VBS
Program.
Rappahannock Community College, 52 Campus Dive
Warsaw, VA
2003 - 2006
Computer Technician
Job consisted of troubleshooting and resolving
computer malfunctions.
Restoring computer operating systems.
Give on hand assistance to faculty, staff,
and students in a team oriented
manner.
Displays positive people handling skills and
excellent customer service.
Willing and able to work effectively in a
timely fashion.
Xerographic Services Inc. 3014 Maryton Dr.
Fredericksburg, VA.
2000 - 2002
Customer Service Engineer -CSE
On hand repair and troubleshooting of specific
equipment.
Practiced good customer relations.
Maintained good business ethics.
Levi Strauss And Company, Warsaw, VA
1983 - 1999
Material Handler and Cutter Technician
Organized production work flow
and record production data
Responsible for shipping apparel
Cutter Technician:
Cutting of apparel by pattern to be sent to the sewing
floor for
Garment assembly.
EDUCATION
Rappahannock Community College,
52 Campus Drive, Warsaw, VA
Completed ITE 115- Introduction to Computer
Application and Concepts and ITE 130- Introduction to
Internet Services
Working towards my Associates Degree
Attended several Xerox training schools between
the years of 2000- 2003.
Washington & Lee High School
Montross, VA 22520
GED Recipient- 1999
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