Customer Service Assistant
Resume:
Deszere Worthy
Port Wentworth, Georgia 31407
Phone: 254-***-****
Email: abi0em@r.postjobfree.com
Over 10 years Social Services experience dedicated to delivering
outstanding client support and customer service. Energetic professional
with exceptional analytical, organizational and people skills. Strong
personal ethics and integrity. Convey a professional image of honesty,
compassion and concern for my clients' needs. Good conflict-resolution
skills. Work well under pressure and deadlines. Highly organized team-
builder with strong leadership experience. Excellent communicator seeking
a challenging position with the opportunity for professional growth.
Education and Credentials
B.S. Degree (in progress) - Psychology Major
Columbia Southern University, Orange Beach, AL (anticipated graduation
2010)
Child and Youth Care Professional Certification
The Association for Child & Youth Care Practice 2008
B.S. Degree - Social Work
Columbus University, Picayune, MI 2004
A.A. Degree
Saint Petersburg College, Tarpon Springs, Florida 2003
Administrators Credential
Saint Petersburg College, Clearwater, Florida 2002
Child Development Associate
NAYEC, Vicenza, Italy, 2000
Over 500 Total Hours Continuing Education 1998 - Present
Certified Nursing Assistant
South College, Savannah, GA 1995
High School Diploma
Wayne County High School, Jesup, GA 1992
Computer skills include Microsoft Office Suite (Outlook, Access, Word,
Excel & PowerPoint).
Experience
Department of Family Protect Services, Belton, TX
11/2009 - 5/2010
CPS Specialist II
. Attended court hearings related to the child and family
. Visited with the child monthly
. Kept the child's court-appointed attorney and guardian ad litem(s)
informed
. Received cases from Investigation Workers when children are removed
from their homes
. Developed a Child's Service Plan to summarize the identified needs
. Developed a Family Service Plan to summarize the identified needs
. Assessed the child's needs and obtain whatever testing,
evaluations, records, or further assessments are needed
. Requested or conduct home assessments of potential kinship
providers for a child
. Made requests to the Placement Team for foster care placements as
needed
Central Texas Youth Services, Killeen, TX 3/2006 - 8/2009
Outreach Counselor
( Provided free counseling and crisis intervention services to at-
risk youth (ages 3-17) and their families.
( Conducted workshops in Peer Pressure, Anger Management, and Self-
Esteem.
( Conducted Parent Education classes.
( Received Certificate of Appreciation - for Mentoring Excellence
(2009).
( Worked closely with School Counselors and community agencies.
. Approved placement for Runaways in shelter
. Worked closely with Safe Place Coordinator
( Attended court with families as needed.
( Provided information and referral services.
( Responsible for updating client charts.
U.S. Army - First Cavalry Division, Fort Hood, TX 4/2007 - 5/2010
Family Readiness Group Assistant (Volunteer)
( Plan activities for military spouses and disseminate information
regarding deployed personnel.
The Guidance Center, Leavenworth, KS 4/2005 - 10/2005
Case Manager
( Provided case management services to adolescents with emotional
disturbances (ages 3-17).
( Accompanied youths and parents to educational meetings.
( Served as Advocate for both children and parents.
( Worked closely with client therapists.
( Updated treatment plans.
( Assisted teenage clients with career choices and planning.
The Farm, Leavenworth, KS 7/2004 - 4/2005
Administrative Assistant
( "The Farm" is a foster care agency specializing in child
placement.
( Processed court reports and case plans.
( Duties included supplies, inventory control, purchase order
requests, receptionist, telephones, faxing, filing, data entry,
correspondence, staff time sheets.
( Updated computerized foster care database.
Bayshor Home Health, Largo, FL 9/2002 - 5/2003
Certified Nursing Assistant / Home Health Aide
( Provided in-home assistance and independent care to patients
requiring personal assistance in personal hygiene, grooming,
shopping, and meal preparation.
( Supervised client medication administration and compliance with
physician instructions.
( Responsible for daily reporting and record keeping regarding
changes in client mental or physical abilities.
( Ensured safe and clean living environment.
Star Bright Learning Center, Dunedin, FL 4/2001 - 6/2002
Director (8/2001 - 6/2002)
( Supervised a Child Development Center serving 50 children.
( Recruited, interviewed, hired and mentored 8 staff.
( Synthesized the administrative process of production and
dissemination of correspondence, materials management, maintenance
of filing system, mail processing, reports and data entry.
( Updated and maintained employee and children records.
( Processed and recorded tuition payments.
( Conducted frequent inspections to ensure children and
employee safety.
( Initiated individual and group counseling regarding
professional performance and personal issues impacting Center's
operations.
( Provided State Licensing Board Inspector with appropriate
records and inspection paperwork.
Assistant Director (4/2001 - 8/2001)
( Responsible for scheduling staff to ensure appropriate adult-to-
children ratios.
( Monitored age-appropriateness of staff lesson plans.
( Maintained children and staff records.
( Coordinated and implemented staff training.
( Conducted potential client parent center walkthroughs.
Department of Defense, - Child Development Center, Vicenza, Italy 7/1998
- 12/2000
Lead Education Technician
( Served as Room Lead for Multi-Age room.
( Planned age-appropriate activities to meet the physical, social,
emotional and intellectual needs of each child.
( Worked closely with each child, including attendance to physical
needs and health checks.
( Ensured children's safety.
( Communicated with each parent on a daily basis daily.
( Responsible for staff scheduling.
( Attended continuing advanced training to develop job skills.
Child Development Program Assistant (7/1998 - 8/1999)
( Served as Acting Room Lead for the Multi-Age room.
( Planned age-appropriate activities.
( Worked closely with each child, including attendance to physical
needs and health checks.
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