Customer Service Sales

Elouisa Castillo

abi0ec@r.postjobfree.com

*** **** *** ****** **********, PA 19401

Cell: 267-***-****

http://www.linkedin.com/in/elouisacastillo

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Self motivated professional with six years experience in the fashion

industry. Responsive personality equally adept at performing as an

individual/team contributor. Efficiently capable to multi-task and

prioritize projects. Determined ambitious achiever aspiring to succeed to

inspire others.

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AREAS OF EXPERTISE

. Excellent organizational skills

. Strong fashion knowledge

. Solid retail market understanding

. Special event planning

. Superb interpersonal skills

. Strategic problem solver.

. Talent management/Model casting

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PROFESSIONAL EXPERIENCE

NEIMAN MARCUS - King of Prussia, PA

Customer Service Representative January 2009 to

Present

. Utilize Audit Works to manage credit POS systems and establish

accurate sales records.

. Proactively address customer and associate issues.

. Oversee store register operations in sales deposit.

. Summarize monthly store event promotions on excel spreadsheet.

EFASHION SOLUTIONS - Secaucus, NJ

Online Studio Coordinator / Stylist June 2007 to

July 2008

. Ensured quality assurance and managed photo shoot logistics with

photographers.

. Managed in-house system updates.

. Planned, scheduled and coordinated calendar shoot.

. Liaison between buyers and warehouse personnel to guarantee adequate

shipment was received.

NEIMAN MARCUS - Paramus, NJ

Department Merchandiser / Sales Associate September

2004 to June 2007

. Developed and executed strategies to identify or expand customer base,

increasing sales productivity.

. Promoted to Department Merchandiser and assisted with inventory

management.

. Facilitated new hire orientation and employee engagement.

. Volunteered with Public Relations department with in-house and off-

site fashion shows.

AEFFE FASHION GROUP USA - New York, NY

Showroom Administrative Intern April 2004 to

August 2004

. Supported Public Relations staff with trunk shows for magazine

advertisements and events.

. Created look books for season collections.

. Primed showroom for celebrity visits.

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EDUCATION

Berkeley College - West Paterson, NJ

Bachelor of Science: Fashion Marketing and Management (2002 - 2006)

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