Project Manager Customer Service
Resume:
Regina Green
**** *** ******** **. ***. ***, PMB#358, Duluth, GA. 30096 - 1741
abi0e9@r.postjobfree.com
Objective
To grow and build on my previous experience, while being
committed to learn and apply my employer's procedures and
objectives.
Skills
. Responsible, dependable, determined, detail oriented,
fast, friendly, confident, and efficient.
. Self-Starter.
. Excellent communication & customer service skills.
. Detailed filing, writing, & chart keeping skills.
. Easily adapts to changes in environment.
. Strong ability to multi-task.
. Always willing to take the lead.
. Ability to interpret & apply directions.
. Works efficiently in a team setting or individually.
. Proficient knowledge of managing.
o Scheduling
o Payroll
o Training
o Supervising
. General money handling. (Reports, Cash register, POS
Systems, Deposit Slips)
. Intermediate typing and computer skills. (Microsoft
Office 97-2003 and 2007)
. Extensive kennel skills.
o Administering of vaccinations & medications &
recording them properly.
o Disinfecting of kennels.
o Feeding, monitoring & recording of animal's
intake.
o Ability to recognize changes in animal's behavior.
o Ability to weigh, temp, bathe, & exercise animals.
o Aware of how sickness can be spread from animal to
animal & how to prevent it.
Experience
06/2010 to Jim N' Nicks
Suwannee, GA
Present Server
I provide great service with a deep passion for Southern
hospitality.
. Greet the guest with a friendly smile. Suggest and be
descriptive of two drinks and appetizers.
. WOW the guest with my knowledge of the menu, fill their
drinks when they are half-empty.
. Deliver their food to their table, check back in two
minutes or two bites.
. Sincerely thank the guest and invite them back!
. Maintain side work throughout shift. (Mainly stocking
and cleaning)
07/2008 to Cheddar's Pooler,
GA
06/2009 Server/Bartender
Provided excellent, friendly service in a very fast-paced,
demanding environment, to every guest, every time.
. Greet the guest with a friendly smile. Suggest and be
descriptive of two drinks and appetizers.
. WOW the guest with my knowledge of the menu, fill their
drinks when they are half-empty.
. Deliver their food to their table, check back in two
minutes or two bites.
. Sincerely thank the guest and invite them back!
. Maintain side work throughout shift. (Mainly stocking
and cleaning)
10/2006 to ExecuTrain
Alpharetta, GA
09/2007 Project Manager
Overcame language barriers to manage training class logistics
for computer and printer training courses all over the world.
My excellent communication skills in combination with my strong
abilities to multi-task, solve problems, utter determination,
high energy, and my drive to be the best, made this challenging
position, exciting, fun, and rewarding.
. Registered students for courses, located venues,
arranged catering, printing and the delivery of the
course materials.
. Communicated all of the course details to client,
instructor, and students, and addressed any last minute
issues.
. Collected all course examinations and evaluations,
generated reports for client.
04/2002 to PetLand
Alpharetta, GA
09/2006 General Manager/Kennel Manager
Managed day to day activities. Dedicated to matching the right
pet to the right customer and meeting the needs of both and/or
enhancing their knowledge and enjoyment of the human-animal
bond.
. Responsible for a crew of 20+ employees. (Scheduling,
payroll, training, and supervising.)
. Met and/or exceeded sales goals.
. Responsible for the health of 40 to 60 dogs, 4 to 12
cats, numerous birds, reptiles, and small animals.
. Cleaned & disinfected the kennels daily, fed the
animals, administered & recorded any medications
prescribed by the veterinarian.
. Reported the health of the animals to the veterinarian,
he only saw the animals I reported needed to be seen for
vaccinations or were sick.
. I kept detailed charts for all of the animal's care,
feedings, medications, vaccinations, temperatures,
weights, baths, and play time.
. Reduced sickness in the kennel, worked with the vet to
reduce kennel expenses incurred.
. Designed and implemented training courses for new
employees and on-going training for all employees.
. Responsible for managing inventory. (Vendor relations,
ordering, merchandising, shrink reports, cost-to-goods
ratios and more.
. Started as a Pet Counselor, one month later Key Holder,
and two months later General/Kennel Manager.
Education
02/2004 Georgia Department of Technical & Adult Education
Marietta, GA
. Scored above average to receive my GED.
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