Customer Service Sales Representative
Resume:
Royce A. VanLoon
Bailey, MI *****
*************@*****.***
Objective: To provide quality, excellence, and workmanship in my assigned
position
Highlights of Qualifications
Skilled with Microsoft Office, Windows, and Macintosh OS
Demonstrate high aptitude with Multitasking and time management
Strive to improve processes
Passed state insurance exam on first attempt
Scored Gold on WorkKeys testing provided by ACT
Relevant Skills and Accomplishments:
Clerical
Take applications by phone in accordance with state regulation
Assist customers with policy changes and in explaining their policies and
coverage
Take payments from customers through checking, savings, Visa or MasterCard
credit or debit
Assist customers in conflict resolution to resolve issues and maintain
customer and company satisfaction
Effectively use resources and time management strategies in an effort to
maintain one call resolution
Work within billing department by sorting payments for electronic equipment
Use of electronic system that verifies payment amounts and account number
Process damaged check or money order when payment amount, routing, and
account number present
Assembly of customer policy information for mail
Assembly of brochures, applications, and other marketing material for mail
Process address changes mailed by customer or post office
Mechanical
Use of tire changers, wheel balancers, air tools, paper cutters, paper
folders, paper punches
Required to use and understand step-by-step quality control process
Assembly
Assembly of aerosol products from fill to packaging
Assembly of sprayers from fill to packaging
Employment History
06/2010 - 07/2010 Line Laborer Perfect Staffing
Solutions, Grand Rapids, MI
09/2008 - 10/2008 Insurance Sales Representative Bankers Life
and Casualty, Grand Rapids, MI
01/2007 - 08/2008 Associate Telephone Representative Gerber Life
Insurance, Fremont, MI
02/2006 - 12/2006 Associate Customer Service Kelly Services,
Fremont, MI
Education
8/2001 - 6/2003 Certified employable in commercial art NCCTC,
Fremont MI
8/1999 - 6/2002 High School Diploma Grant High School,
Grant, MI
Awards
2002 MIchigan Merit Award MEAP testing
2009 Gold Level WorkKeys Assessment
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