Manager Customer Service
Resume:
Darryl H. Page
Hampton, VA ***63
***/***-**** (residence)
***/***-**** (cellular)
abi0dr@r.postjobfree.com
Summary of Strength: Experience in all phases of hotel management,
including sales and marketing, human resources, food and beverage,
budget/forecast management, rooms, housekeeping and maintenance. Developing
and working with Front Office by establishing relationships with OLTA
Marketing Manager.
Additional Trainings:
Leadership Training Courses to include
Dale Carnegie; World Class Customer Service
Dale Carnegie; How to Win Friends and Influence People
EXPERIENCE:
LaQuinta Inn
General Manager. December 2009 to Present
Selected Accomplishments:
Increase SIR scores
Increase Revenue by 13% of my Budget
Lexington George Washington Inn
July 2007 to May 2009
Assistant General Manager
Assisted General Manager in ensuring all areas of the hotel consistently
met and surpassed the hotel's standards and guests' expectations; Ensured
the efficient and effective operation of the Housekeeping, Front Office and
Banquets departments; Reviewed payroll and ensured forecast accuracy;
Implemented programs that increased employee productivity; Maintained
compliance with all local, state and federal laws and regulations.
Selected
Achievements
Effective marketing strategies resulted in exceeding hotel 2008 budget by
$171K
Improved hotels AAA and Expedia.com 2 Star Property to a 3 Star Property
Increased ADR by $5-10 dollars in High Occupancy months, Achieved Budgeted
Goals in 2008
Decreased staff turnover by 60 Percent from 2007 to 2008
Grew Expedia.com room night production by 45% in 2008 compared to 2007
production
Crowne Plaza Hotel
May 2006 to May 2007
Night Manager/Restaurant Manager
Managed the Front Desk, Housekeeping, Maintenance and Banquets departments
during second shift; Ensured all departments delivered quality customer
service; Handled all guest issues and conflicts. Monitored the performance
of the restaurant through customer satisfaction systems; implemented
numerous sales and marketing programs to maximize restaurant and hotel
profits and oversaw staff of hosts and servers
P.T.C. Corporation dba McDonald's Corporation
November 2005 to May 2006
Restaurant Manager
Developed and trained Assistant Managers, as well as line personnel;
Measured external customer satisfaction and execute plans to increase brand
loyalty; Implemented and conducted in-restaurant training for new products
and procedures; Ensured execution of all security, food safety and
maintenance of the restaurant; Projected and controlled accurate profit &
loss line items; Administered all in-restaurant records and procedures
including benefits, payroll, inventories, security and employee personnel
files; Ensure that a respectful workplace exists in the restaurant.
Best Western Hampton
September 2004 to January 2005
General Manager
Hotel closed
In charge of all aspects of the Hotel including ensured that all areas of
the hotel meet and exceed standards and guest expectations. Projected and
control accurate profit & loss line item, do forecasting, increase sale and
marketing, maintained compliance with all state, local and federal laws
regulations. Developed and trained staff to increase the hotel awareness
Mardeck, Ltd. dba
May 1984 to September 2004
Holiday Inn Hampton Hotel & Conference
ASSISTANT GENERAL MANAGER
01/01 to 09/04
Assisted General Manager in ensuring all areas of the Hotel consistently
met and surpassed the hotel's standards and guests' expectations; Ensured
the efficient and effective operation of the Housekeeping, Front Office and
Banquets departments; Reviewed payroll and ensured forecast accuracy;
Implemented programs that increased employee productivity; Maintained
compliance with all local, state and federal laws and regulations.
BANQUET MANAGER 12/98 to 12/01
Manage day-to-day operations of 320 room, 16,000 square feet meeting space
for highly successful Banquet Department; Oversee food production for all
banquet functions; Hire, train, schedule, supervise and evaluate staff of
30 to 50 employees; Implement quality assurance (QA) programs and sanitary
procedures.
EDUCATION: FERRUM COLLEGE
Ferrum, Virginia (1983)
Associate Degree, Business Management
PROFESSIONAL AFFILIATION:
Coliseum Central Committee
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