Manager Customer Service
Resume:
Melissa A. Veil
Metairie, La. 70002
abi0dp@r.postjobfree.com
Objective: To obtain a position with a growing company. Where I can
demonstrate my ability to be a self motivated team player with excellent
skills and my ability to teach as well as continue to learn.
Qualifications: I am dependable and self motivated. I am a quick learner.
I have the ability to organize and multitask to meet deadlines. I pay
attention to detail when following procedures. I am creative and flexible
in finding and utilizing more effective ways to get the job done. I am a
team player yet a self motivated, self starter who is able to work
independently. I am able to manage my time effectively. I have the
ability and confidence to teach others and a strong desire to continue to
learn.
Experience:
October 2006 - August 2010
Lake Norden Cheese Company, A Division of Davisco Foods International, Inc.
408 Dakota Street, P.O. Box 169, Lake Norden, SD 57248-0169
Manager - Sheri Kahnke
Laboratory Technician - I have been responsible for quality analytical
testing of whey products, milk, cream, lactose, cheese, and dry food
ingredients. I tested for Mojonnier (fat), Total & True Protein, Ash,
Water Activity, Moisture/Solids, pH, Titratable Acidity via chemical
procedures and/or high tech equipment. The equipment I had to use as well
as maintain/calibrate included the LECO TruSpec Elemental Determinator
(analysis for Total Protein), CEM Smart-Trac (solids/moisture), an Atomic
Absorption Spectrophotometer (measuring calcium), as well as equipment to
measure moisture with the methods of Karl Fischer Titration. I am also
proficient at performing the Kjeldahl methods of measuring total protein
and true protein. Other equipment I was trained to use included analytical
and top loading balances, muffle furnaces, pressure ovens, hot plates, and
stir plates. I conducted procedures to measure loose/tap bulk densities,
granulation, flow-ability, sediment, viscosity, clarity,
dispersibility/solubility, and organaleptic (taste/odor) of powder
ingredients. I preformed general mathematics calculating results. I
utilized Excel software to conduct testing results. As well as, using Excel
as data entry. I helped maintain a clean work environment of the lab.
Followed SOP's and maintaining Good Lab Practices and Good Manufacturing
Practices.
August 2005 - September 2006
Human Service Agency
123 19th Street, Watertown, SD 57201
Direct Support Coordinator - Matt Howlett
Direct Support Professional - I was responsible for caring and teaching
individuals with mental and physical disabilities. Responsibilities
included personal care, teaching, transporting and distributing medication
under an RN's training and certification. Assisting those that could not
physically do tasks. Observing and reporting day to day activities and
documenting behaviors, and incidents.
November 2004 - July 2005
Big D Oil Company
3685 Sturgis Road
Rapid City, SD 57702
Manager - Brenda Wright-Stedjee
Store Manager - I was responsible for the scheduling and management of the
employees. I handled the ordering and the merchandising of the store, as
well as the inventory. I took care of the day to day needs of the store,
such as money runs and being sure we had supplies and products on hand in
between orders. I was responsible for opening the store and sometimes
closing. I ran shift and day reports, balancing the shifts money. I
cashiered, provided customer service and kept the store clean.
October 2002 - November 2004
Big D Oil Company
3685 Sturgis Road
Rapid City, SD 57702
Manager - Brenda Wright-Stedjee
Merchandising Manager - I was responsible for the ordering and
merchandising of multiple stores. Kept and eye on the pricing and gross
profits of each store as well as taking inventory. I dealt with the sales
representatives for all products for in the store. I made pricing decisions
based on competitive price surveys. I brought new items into the stores.
I also was on call for the personnel manager on weekends and her vacations,
making sure the stores had employee coverage, what they needed over the
weekend, and passing on maintenance calls.
April 1993 - October 2002
Big D Oil Company
3685 Sturgis Road
Rapid City, SD 57702
Manager - Brenda Wright-Stedjee
Cashier - I was responsible for waiting on customers, handling money, and
money drops, cleaning the store and doing the supply order.
Education:
2006- Present
Hazmat training, Safe Work Practices training.
2005-2006
CPR training, Medication Certification Training to pass oral medications.
1988 - 1991
Diploma
Rapid City Central High School
433 Mt. Rushmore Road
Rapid City, SD 57701
Contact this candidate