Mery E Colon

**** * ******* **** #*

Orlando, Fl 32822

407-***-**** Cell

352-***-**** Cell

http://www.linkedin.com/pub/mery-colon/8/6b1/65a

abi0ck@r.postjobfree.com

Efficient all around Senior Human Resources Specialist skilled in

management and coordinating functions, Employee Relations,

Developing/promoting programs and customer service management. Experienced

in sales, purchase, quotations and collections.

Accustomed to handle diverse responsibilities resourcefully and using logic

and analysis to identify the strengths and weakness of different approaches

by weighing the relative cost and benefits of a potential action.

Restructuring experience and identifying complex problems and reviewing

related information to develop and evaluate options and implement

solutions. Create Payroll for 100+ employees. Ensure proper job

classification, conduct financial collections on past due accounts. Comply

with Department of Homeland Security Laws. Ensure OSHA compliance. Identify

risk management issues.

Annual preparation of a detailed forecast including projected billable

hours, sales, gross profit and net profit.

(Manage expenses necessary to achieve the desired net operating profit).

Review all financial and general management reports. Create and monitor

unemployment issues and claims. Reduction in workers compensation expenses.

90% win rate in Unemployment claims. Arbitration experience.

90% low turnover rate with employees. Great employee and customer retention

actions. Proven skills in labor and employment laws to thwart legal action.

Harassment/EEO Compliance. Re-writing employee manual with new policies and

eliminating outdated policies.

Excellent writing and communications skills.

EDUCATION:

09/2006-02/2010- Belford University -Masters Human Resources and

Development=3.0 GPA

09/1998-06/1992- Salem High School 39 Walnut St Salem NJ 08079- Diploma

09/1990-06/1992- Salem County Vo-tech and Salem Community College-

Woodstown Rd NJ 08050

LICENSE AND CERTIFICATIONS:

Certification - Employment laws in 60 minutes or less webinar

2 Yr Diploma, Medical Assistant License, First Aide, CPR License.

Advanced Certifications in PowerPoint, Excel, Word, Email and Internet.

HONORS AND ACTIVITIES:

03/2006-03/2008- Community Director

05/1992- President of Health Occupation Students of America

06/1992 thru 9/1992 - Attendance Awards

09/1994 District Leader for the Youth in 4 States (NJ, DE, PA, MD)

09/1995 to 4/1997- File Taxes and Immigration Paperwork for NJ, DE, GA, and

MA

SOFTWARE APPLICATIONS:

E-verify, Ariba, Hireright, Taleo, People soft, SAP, Direct time, Direct

source,IQN, CPS, ADP, TSM,CBIS, Convergy's, Harris,AS400, Field Power

Base, Microsoft, Net meeting, Intranet, Internet, Email, Lotus 1-2-3,

BPC's,Warranty System, Excel, PowerPoint, WordPerfect, Windows 97,98,2000

and XP,ADP, Quicken and QuickBooks.

TYPE: 45 WPM, Alpha and Numeric Keystrokes 7500

EQUIPMENT: Fax, Copier, Imaging, Xerox, PBX Switchboard, NEC Phones,

Register, Dispatch Radio,3 way Radio, Laser Printer, Laptop, Desktop PC,

and 10 key Calculator.

LANGUAGES: Write and translate English and Spanish.

10/2008 to 10/2009

Manpower - 1414 Main St Springfield, MA 01104

Title: Senior Human Resources Specialist

Responsibilities:

Employee Relations, developing/promoting programs and customer service

management. Sales, purchase, quotations and collections. Using logic and

analysis to identify the strengths and weakness of different approaches by

weighing the relative cost and benefits of a potential action.

Restructuring experience and identifying complex problems and reviewing

related information to develop and evaluate options and implement

solutions. Create Payroll for 100+ employees.

Ensure proper job classification, conduct financial collections on past due

accounts. Comply with Department of Homeland Security Laws. Ensure OSHA

compliance. Identify risk management issues.

Annual preparation of a detailed forecast including projected billable

hours, sales, gross profit and net profit (manage expenses necessary to

achieve the desired net operating profit).

Review all financial and general management reports. Create and monitor

unemployment issues and claims. W/Comp expense reduction.

90% win rate in Unemployment claims. Arbitration experience.

Lowered turnover rate by 90%. Great employee and customer retention

actions.

Proven skills in labor and employment laws to thwart legal action.

Harassment/EEO Compliance. Re-writing employee manual with new policies and

eliminating outdated policies. Obtain detailed assignment information from

customers and utilize it to provide effective customer service for

Industrial Plant and Office industries. Interview and Test applicants

using the Predictable Performance System to evaluate their qualifications

for assignments. Maintain the office ISO9000 Certified. Administer the

training of employees to upgrade their skills for assignments. Fill

customer work orders with qualified associates. Monitor employee attendance

And performance using the phone and Quality Performance Program. Employee

Relations practice. Troubleshoot to resolve the problems or complaints of

customers and associates. Coach and Counsel to ensure quality performance

and job satisfaction. Implement company award programs to recognize the

good performance of employees. Expertise in Contract Negotiation. Implement

bill/pay structure to ensure a proper gross profit level.

Present Manpower's Automated Office Skill ware, Ultradex, and Skill

Measurement programs to customers in order to secure or maintain their

business.

Present Manpower's HR consulting services to appropriate customers in order

to secure or maintain their business. Recruit employees to form a pool of

applicants for high demand skill areas. Maintain customer and employee

records to ensure completeness and accuracy. Check the credit ratings of

customers. Complete the SA16 record to log the week's sales/service

activities. As a Senior Human Resource Staffing Specialist I have become a

specialist expert in one or more of the

Following areas: The Quality Program, Safety Programs, Workers Compensation

administration, New Staffing Specialist training or resource person, in

conjunction with manager. Employee Skill ware training. Testing (including

but not limited to: Ultradex, Predicta C&O, Ultraskill II, Data Entry).

Direct mail campaigns or other marketing projects. Other service or

marketing programs as assigned. Create Payroll for 100+ employees. Ensure

proper job classification, conduct financial collections on past due

accounts. Comply with Department of Homeland Security Laws. Ensure OSHA

compliance. Identify risk management issues. Annual preparation of a

detailed forecast including projected billable hours, sales, gross profit

and net profit (manage expenses necessary to achieve the desired net

operating profit). Review all financial and general management reports.

1) Delivering high quality service to customers and by matching skills of

to customer needs

2) Developing and retaining business by providing outstanding customer

service and

3) Performing a variety of administrative tasks that support the overall

mission of quality performance and Human Resource Services function.

Remembering (e.g., policies, procedures) or find it as needed.

Cooperative, team oriented, patient, calm under pressure and able to work

independently.

03/2006 to 10/2008

Manpower - 3001 B E Walnut Ave Dalton, GA 30721

Title: Business Development Manager

Responsibilities:

Develop both inbound and outbound new business opportunities, Sales

Planning: Create and manage sales program - conduct market research,

identify target customers, develop delivery plans and manage pipeline Sales

Delivery: Prospect clients, deliver presentations and close deals, serve as

client liaison during the initial delivery phases Relationship Management:

Visit key customers and build relationships that are crucial to the success

of the business Product Planning: Maintain an eye on the industry so that

timely and accurate input is received to set the stage for future product

enhancement Communication: Provide ample detail of events to peer and

superior positions to keep the same aware of challenges, successes, and

failures; engage project managers and software developers on product

improvement and issue resolutions. Responsible for creating a sales

strategy, establishing client relationships, and delivering exceptional

sales results against budget Strong business development background, with

proven success in establishing and expanding client relationships, and

showing excellence in maximizing account potential achieve agreed sales

targets, booking and margin goals as well as personal objectives.

12/2004 to 02/2006

Charter Communications-1103 S Hamilton St Dalton GA 30721

Title: Direct Sales

Responsibilities:

Customer Service, Office Administration, door to door sales, recruitment,

screen clients for past due accounts, check credentials.

Accomplishments: Launched Opening in 2 major cities and expand sales to

launch a higher technology of Internet and Phone service to the local

community.

Top Sales in the Internet division, Won 2nd place in this region for the

Showtime contest.

Supervisor: John Robinson Phone: 423-***-****

12/1/2001 to 01/2003

City of Dalton-1200 VD Parrot Jr Parkway Dalton GA 30721

Title: Senior Customer Service

Responsibilities:

Customer Service, Office Administration, Recruit employees to form a pool

of applicants, human resources functions. Maintain customer and employee

records to ensure completeness and accuracy Quoting, Deposits based on

consumer bills, Accounting skills, supervision, training, meeting planning,

dispatch, monitoring, order processing, recruitment, screen clients for

past due accounts, check credentials, reconciling differences, vouchers,

Tax- Exempt Certificates, Commercial and private collections, State and

City Vouchers, Deposits, New Account set-up, interview subscriber face to

face, Interpret, disconnects, reconnects, transfer of service, letters of

credits, dispatch to the field, work with city inspector.

Accomplishments: Reduced city deficit over $100,000 in 1 year's time

collecting on commercial and private debts, reconciling old and new

accounts, debt transfers. Advanced certifications in PowerPoint, Excel,

Word, Email, and Internet.

Supervisors Name: Deborah Rodriguez Phone: 706-***-****

05/01 to 12/01

Whitfield County Health Department-808 Professional Blvd Dalton GA 30721

Title: Medical Assistant - Assistant HIV Counselor

Responsibilities:

Medical assistant, provide pre-evaluation assessments, Example blood

pressure check, temperature, iron, sugar, height, weight, physical, urine

analysis, and tuberculosis screenings plus results. Translate for Physician

and prescription in Spanish, post payments, bill Medicaid, and individually

make assessments under the close supervision of physician and make proper

reports to the Atlanta Disease Control Center for communicable disease.

Accomplishments: set up health fairs in the local community.

Supervisor Name: Diane Warlock Phone: 706-***-****

11-96 to 01-99

Suburban Cable-4008 N Dupont Hwy New Castle, De 19720

Title: Customer Service to Team Leader

Responsibilities:

Customer Service for outbound and inbound call center for over 1 million

subscribers, Top Sales, Supervised over 10 Reps, monitored calls, monthly

evaluations, Payroll, Office administration, call center management and

conference calls, team incentives and motivational techniques.

Accomplishments: Attendance awards, thank you letters from customers and

the company for satisfying angry customers and not compromising the

company.

Supervisor: Kim Woods Phone: 1-800-***-****

09/1992 to 10/1996

Trump Plaza Hotel and Casino-Mississippi and the Boardwalk Atlantic City,

NJ 08040

Title: 09-1992 to 12-1993 Customer service

12-1993 to 06-1994 Commercial Account Specialists

06-1994 to 10-1995 Supervisor

10-1995 to 10-1996 Assistant Marketing Manager

Responsibilities:

Customer Service, Public Relations, Reservation, Auditing, travel Billing,

Bill of Lading, Purchase Orders, Rebates, Special Events, Convention and

Sales booking, Marketing strategies to focus on retention, Analyst for VIP

accounts, Comp and credit, check credentials, monitored calls, monthly

evaluations, Payroll, Office administration, call center management and

conference calls, supervision, training, meeting planning, dispatch,

monitoring, recruitment.

Accomplishments: Managed to expand sales enough to merge from a 900 room

facility to a 1400 room facility. Implemented monitoring and mentoring

techniques to improve overall customer care.

Supervisor: Lynn Conely Phone: 609-***-****

Contact this candidate