Jamie Belle JOnes

**** *. ********** *** ****

Springfield, Mo 65803

619-***-****

abi0bs@r.postjobfree.com

objective

Seeking employment with your company in order to gain

further experience in the fields of customer service, management,

and customer care.

Education

Vanguard University of Southern California Costa

Mesa, Ca

Bachelor of Arts in Music, Vocal Performance

Degree Completed: 2009

Related

Experience

The Integration Works, LLC Irvine, Ca Aug 2009-

Aug 2010

Customer Care Specialist- Queue Manager

Initial: Administrative Assistant- Customer Service

Representative

. Customer service was my primary role which included:

. Answering, routing, prioritizing incoming phone calls

. Using professionalism and discretion in dealing with

clients as they call in for support and sales

. Provided basic technical and administrative support for

level one technical issues

. Responded to client's requests and complaints and was

responsible for seeking resolution

. Act as a communication hub via voice/email with Network

Operations Center (NOC) to help with completion of

priority tickets

. Responsible for utilizing of ConnectWise to create,

assign, and manage service tickets in correspondence with

engineers' schedule

. Maintained the Engineer's schedule, managing time for

onsite visits, internal service tickets, and projects

. Filed general paperwork for office

. Maintained cleanliness in the office environment

. Data entry

. Continuously reviewed and managed the KPI's (Key

Performance Indicators) for the company to ensure Help

Desk ticket queue was maintained

St Andrew's Presbyterian Church Newport Beach, Ca

Aug 2008-Aug 2010

Music Intern

. Full involvement in the Music Ministry programs at St

Andrew's Presbyterian Church

. Filled and organized music

. Involvement and regular responsibility in both

traditional and contemporary services

. Assistant Conductor

. Assistant in Children's Choir

Pro- Built Construction El Cajon, Ca Jan 2006-Aug 2006

Janitor

. Maintained indoor office facilities

Special Skills

Computer Skills

. Microsoft Office- including Outlook, Word, Excel,

PowerPoint

. ConnectWise

. Basic knowledge of technical issues and troubleshooting

Other Skills

. Ability to communicate effectively both in verbal and

written forms

. Personable

. Ability to learn and adapt quickly

References

Lance Lathrop

Director of Operations

Integration Works, LLC

877-***-****

James Melton

Music Director

St Andrew's Presbyterian Church

949-***-****

Pastoral Reference

Dr. Willem Dogterom

Professor of Pastoral Ministries at Vanguard University

714-***-****

Contact this candidate