Customer Service Quality Assurance
Resume:
Jennifer Hogan
Mt Dora Fl ****7
abi0bn@r.postjobfree.com
Profile
Resourceful leader adept at assessing a specific need and implementing
programs and strategies for optimal results.
Strong and persuasive interpersonal skills, client relations and
organization
Skills
Proficient in Microsoft Word/PowerPoint/Excel and Access
Strong Communicator & Excellent Client-Relationship Management
Trained in Handling Confidential Information
Public Relations and Team Building Skills
Focused and Efficiently handled large volumes of paperwork
Experience
Concord Management - Assistant Community Director
2008 - July 2010
Processed LIHTC Leases and Renewals and State Re-certification's
Resolved sensitive issues to meet resident's needs.
Efficiently handled large volumes of paper work.
Assisted residents in determining their eligibility for LIHTC housing
and acquiring proper documentation for section 8 to qualify for LIHTC
Complete monthly property reports to the state of FL
Performed quality assurance checks to ensure file accuracy.
Ensured compliancy with company policies
Coordinate marketing events for eight sister properties to ensure high
occupancy and resident retention
Industrial Control Development, INC- Customer Service Representative
2006-2008
Processed orders from domestic and international companies
Handled domestic & international freight policies and procedures
Reconciled discrepancies in invoices and resolved inconsistencies
Managed over two hundred delinquent accounts
Purchased and processed supplies in excess of $250,000.
Coordinate meetings and teleconferences
Classic Deli Provisions - Customer Service Administrator
2003 - 2006
Responsible for review, process and acknowledge incoming orders for 75
supermarkets
Process both A/R & A/P invoices, along with preparing bank deposits, and
generating weekly and monthly reports
Assisted with presentations, and preparing training material for new
supermarkets and all new employees
Education
High School Diploma - 1987
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