Administrative Assistant Customer Service

DEMETRA ANN MARTIN

**** **** ***** ~ New Orleans, LA 70126 ~ (504) 906-7297or 678-***-**** ~ abi0ab@r.postjobfree.com

Occupational Interest Areas

Administrative Assistant / Secretary / Receptionist

Skills and Qualifications

Proficient in computer software with ability to learn quickly and efficiently with a high degree of confidentially with

minor supervision. Excellent customer service skills and phone etiquette. Strong organizational and scheduling skills.

-Microsoft Office -Windows XP - WordPerfect

-Web-based email -Type 50-60 WPM -Machine Transcription

-Alpha/Numeric Keypunch -Window XP -SCT Banner

Experience

Staff Assistant, Georgia State University, Atlanta, GA

September 2007 – July 2009

• Assisted the Administrative Assistant, Office Manager, Business Manager, Department Chair & Graduate

Directors.

• Processed incoming & outgoing communications.

• Assisted students with registration, prerequisite overrides & course history.

• Coordinated meetings & telephone conferences and setup meeting rooms.

• Managed the coordination of graduate applications received and any graduate related requirements.

• Prepared/typed memorandums, reports and correspondences.

• Maintained inventory of office supplies.

• Monitored reservations of conference rooms and equipments.

• Assisted with scheduling maintenance/repair of office machines and equipment.

• Make copies as needed for meetings and other staff and facility related requests.

• Created fliers and spreadsheets for various events.

Real Estate Loan Officer, Harmony Financial Group, LLC, Metairie, LA

May 2004 – February 2008

• Assist with telephone reception and greeting of clients.

• Compose and transcribe correspondence, bulletins, memorandums and other material.

• Open, sort and distribute mail.

• Interview prospective client for refinancing of home loans and residential and commercial loans.

• Pre-interview of prospective loan officers.

• Review approved mortgage loans to determine if conditions were met prior to closing.

• Arrange time and date for closing.

Administrative Assistant, C. K. Baldwin Properties & Contracting, LLC, New Orleans, LA

November 1999 – August 2005

• Designed and produced forms, flyers, spreadsheets, business cards and databases.

• Studied management methods to improve workflow, simplify reporting procedures and implement cost

reductions.

• Analyzed recordkeeping systems, forms control, office layout, and personnel requirements.

• Supervised five employees, scheduled work hours, resolved conflicts.

• Prepared reports including conclusions and recommendations for solution of administrative problems.

• Compiled, stored and retrieved management data, using computer.

• Maintained records concerned with rental, sale and management of real estate.

• Distributed checks in payment of bills due, kept records of disbursements and examined cancelled returned

checks for endorsement.

• Secured estimates from contractors for building repairs.

• Opened, sorted and distributed mail.

• Composed and prepared routine correspondence, rental notices, letters and material for advertisements.

Demetra Ann Martin

Office Assistant/Secretary, Xavier University Preparatory School, New Orleans, LA

November 1998 – April 2001

• Greeted visitors, determined nature of business and directed visitors to destination.

• Answered telephones, provided information, took messages and transferred calls.

• Review, organize and distribute incoming and outgoing mail.

• Compose and transcribed correspondence (e.g., memos, e-mails, letters, bulletins, responses to requests and

inquiries) for own or principal signature.

• Order and dispensed school supplies.

• Collected and distributed paperwork for Required Services and State Reports.

• Compiled and filed student attendance reports and other school records.

• Talked with students to help resolve problems or directed student to other workers.

• Supervised and managed work-study students.

• Maintained calendar of school events.

• Scheduled appointments, travel arrangement and reservations for employer.

• Served as Secretary for the Board of Director.

• Chaperoned off campus retreats, field trips and parades.

• Accepted and deposited funds for demerits.

• Took dictation and transcribed notes.

• Schedules after-school and Saturday detentions.

Secretary 2 (Temporary Contract Job), Delgado Community College, New Orleans, LA

Summer/Fall 1998

• Provided clerical support for the Dean of Community Campus.

• Assist with the organization of workshops for faculty and staff.

Education & License

Southern University at New Orleans, New Orleans, Louisiana

Bachelor of Science (May 2004) Magna Cum Laude

Concentration: Business Administration and Economics

Member: National Honor Society, Sigma Beta Delta, Phi Beta Lamda

Delgado Community College, New Orleans, Louisiana

Associate of Business Studies (December 15, 1995)

Concentration: Office Management

Member: Collegiate Secretarial International (CSI)

Future Business Leaders of America (FBLA)

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