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Customer Service Marketing

Location:
Newport News, VA, 23606
Posted:
September 15, 2010

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Resume:

*** ****** ***** ***. *, Hampton, VA *****( 404-***-**** (

abi08p@r.postjobfree.com

Stevie Pinkerton

Profile

A visionary leader, Intrinsically motivated, Innovative and creatively

conceptual. Works well independently and as part of a team. Excels in

fast-paced environment and committed to excellence with a professional

and positive approach. Ability to assimilate quickly and act decisively

while effectively communicating. Simultaneously able to prioritise

workload and work well under pressure and keep deadlines; resilient and

tenacious.

Experience

Jan., 2010 - Apr., Perpetual Solutions/Internship Wimbledon, London

2010

Marketing Assistant/E-Marketing

Proactively worked independently alongside the marketing director on

specialized projects with a multitude of key online and offline

marketing projects. Duties included: editing and preparing E Marketing

course templates using Dreamweaver. Performed independent project

management on marketing campaign data analysis, assisted in writing

course catalogues, brochures, and websites/promotions copy using

Illustrator CS4. Coordinated tradeshow preparations (IPTV World Forum

and Broadcast Video Expo). Assisted with preparing and distributing

online company press releases, Performed ad hoc marketing duties,

Developed themes for promotional/campaign plans and assisted with

implementation. Used CMS system to update courses, add new courses,

edit courses, and update company news and special offers.

July, 2009 - Dec., Greenwich Leisure Limited/Visa Hammersmith,

2009 Regulation London

Customer Service Advisor/ Account Representative

High volume of customer relations. Worked as part of a team at help

desk, issued information about various services and membership options.

Responsible for customer and client accounts, supported the

computerization of key accounts. Scheduled bookings and private members

only sessions. Coordinated daily operational and administrative

workload, implemented quality assurance policies and ensured level

operations at all times. Disseminated information externally and

handled telephone queries. Maintained all company quality control

standards and sales level. Ensured verification procedures were carried

out to ensure compliance. Cultivated product knowledge that increased

sales and promotional value.

Jan., 2007 - Jun., Hands On Atlanta - Amana & Alpharetta, Ga.

2009 Heritage Academy

Private Tutor/Third Grade Para-educator

Assigned to renowned educational Academies. Travelled providing

leisure-oriented activities to increase levels of achievement in basic

reading and writing. Participated in drafting daily programmes. Devised

/delivered lessons to students. Specialized in Mathematics and Science.

Prepared and assessed special projects, lectures, presentations and

Science exhibits. Marked examination scripts and supervised students'

research projects. Provided IEP and ESL private tutoring to Educator on

various modules. Directly contributed to a significant increase in

educational performance on standardized test. Implemented management

techniques that incorporated targeted instructional methodologies.

May, 2004 - Jan, The Picture People Dunwoody, Ga.

2007

Photographer/Asst. Mgr. /Imaging

Image clean-up, digital manipulation, maintenance of imaging equipment.

Trouble-shot native files; documented light-table audits for Quality

Assurance. Scanned, retouched, colour corrected, and resizing of images

using Core Interface Software. Produced professional, creative,

high-quality, value-oriented portraits. Focused on brand association

and brand loyalty through effective competitive advantages.

Education

July, 2004 - American InterContinental Dunwoody,

Sept., 2008 University Ga./London Study

abroad

Bachelor of Business Administration/ Marketing/Study Abroad Ambassador

Travel and Tourism

Relevant coursework

Psychology of Advertising and Mass Media

Professional Business Development/ Marketing Director of Clic Sargent

Fundraiser

Clic Sargent/ Caring for Children with Cancer/ Fundraising total of

2200

Jan., 2009 - Current American InterContinental University

London, England

Master of Business Administration/ International Management

Key Modules:

Marketing in the European Union

Strategic Management and Policy

Marketing/Advertised for Breast Cancer Awareness

Presentations Conferences

Balanced Scoreboard Approach Michael A. Figures - Leadership

Conf.

Critical Analysis of Scorecard Franklin Covey - Leadership Conf.

Perspectives Future Leaders of America -

Marketing Courier Program Workshop/Conf.

Skills: Microsoft Proficiency, Project Management Tools, Corporate

Communication, Event Coordination, Marketing Strategies/Campaigns,

Public Speaking, Telephone Etiquette, Team Leadership/Supervision,

Excellent Interpersonal/Negotiating Skills, Strong Analytical Skills,

Organizational Management, Basic knowledge of the following software

programs.

Dreamweaver CS4 MailSolutions Version 4.2.0

Photoshop CS4 Goldmine Mail Management System

Illustrator CS4

References: Furnished Upon Request

Willing to relocate on personal expense

Portfolio Also Available Upon Request



Contact this candidate