Customer Service Account Executive
Resume:
Holly Belvin
Holly Belvin
Broken Arrow OK 74014
******@**********.***
Dedicated and dependable, consistently meeting goals and deadlines while staying within budget, adapts to change easily. Extensive
customer service experience.
Professional Experience
Pyramid Real Estate Services
Provide marketing and managing services on HUD foreclosed homes.
Current
Senior Property Technician
Primarily responsible for performing the day to day functions in order to secure and maintain properties in
current inventory.
Abated Special Property Inspector’s findings with in the 24 hour time frame to meet HUD’s guidelines to
earn the company’s incentive bonus from HUD by consistently choosing the most qualified contractor and
communicating the urgency of completing their work orders accurately and timely.
Managed to control hazards on over 2,000 properties by reviewing critical issue notices from inspectors in
order to meet company’s goal of keeping properties free of health and safety hazards 85% of the time .
Met company goals by ordering benchmark inspections in allowed time frame by ordering the inspections
daily instead of weekly.
Verified accuracy of completed work orders by reviewing before/after photos for accuracy in order for the
contractor to be paid in a timely manner.
Delivered at our under budget for special services costs by adhering to the pricing matrix and arbitrating
with the contractor the price of the work order.
New Acquisitions Specialists
Met company’s guide lines to verify accuracy of property information submitted to HUD upon conveyance
and entered property into inventory.
Verified accuracy of conveyance paperwork and worked with lenders to correct error codes per HUD
guidelines.
Worked with lenders on problem assets with address/title issues.
Real Property Resolutions, Inc
Project Technician
February 2005 – March 2006
Eliminated errors on Katrina evacuee paperwork by reviewing submitted forms daily and working with the
1
potential tenant to correct.
Maintained Excel spreadsheets with accurate tenant information by updating daily with the correct
information from the tenant and monitored written communication that was returned.
Verified condition of properties after re hab by reviewing benchmark inspections and before/after photos
for submission to HUD for payment.
Feed the Children, Inc
Workplace Campaign Event Coordinator
June 2005 – November 2005
Co ordinated Workplace Campaign calendar by updating calendar daily with events received thru fax, e
mail and US mail and by using last year’s information. Communicated any changes with representatives
and kept in contact with coordinators on daily basis.
Monitored campaign supplies by working with our representatives to determine supplies needed for any
upcoming events and coordinated the packing.
Maintained spreadsheets for material requests and event information for following years use.
Entered workplace campaign donations in AS 400.
Lakeland Manor
Assistant to the Administrator
April 2001 – March 2005
Monitored employee/resident ratio on week end call duty by calling every shift to verify scheduled
employees were present versus how many residents we had and resolving any other issues at that time.
Maintained resident/family satisfaction by working daily with residents and their families to resolve any
complaints or dissatisfaction thru continuous communication and monitoring of their needs thru rounds of
the facility.
Beneficial Finance
Account Executive
August 1999 – April 2001
Achieved company goals by cold calling customers to up sell their current loans into better products.
Controlled customer complaints by listening to their needs and taking immediate action to resolve.
Demonstrated team work strategies by training new employees for the sales assistant position.
Holly Belvin
First Bank and Trust
Teller
August 1998 – August 1999
Maintained a balanced cash drawer, ATM, and vault by balancing drawers several times a day.
Provided customer service for all banking transactions.
Holly’s Dress Shop
Owner
1995 – 1998
Owned and operated all aspects of business.
Education:
2004 Associates Degree in Business Murray State College
1982 – 1983 Basics East Central University
Software Packages:
Microsoft Office: Word, Excel, Outlook
Lotus 123
Word Perfect 5.1
Basic Computer Training
3
Contact this candidate