Sharon Vild

*** ********** ** *********

Hills, OH

E-mail: abi07h@r.postjobfree.com ph: 330-***-****

objective

My goal is to obtain a position within a fast paced

company that is committed to achieving excellence

by retaining customers by providing excellent

customer service. My background in insurance claims

has prepared me to provide solution based customer

service in stressful times while maintaining a calm

demeanor.

Experience

July 2009-Current Great American Insurance Company

Claim Specialist

Investigate and resolve claims involving tractor

trailer rigs

Attend mediations as required by company

President Blue Barry's Smoothies & Salads

Created an alternative to fast food restaurant.

Locally themed with school athletes displayed .

Developed marketing campaign through schools to

reward positive behavior and/or grades

Created jobs for local students

Introduced supplements to market

Educated customers and supplement properties and

use.

Networked to lower product costs and increase

profit margin.

2005-2008 Travelers Insurance Company

Independence,Ohio

Claim Supervisor

Managed multiple disciplines of claim handlers:

general liability, both inside and outside bodily

injury adjusters and inside auto physical damage

adjusters.

Participated in national diagnostic teams to

improve processes and provide feedback to claim

system design teams.

Provided daily training to employees from newly

hired to seasoned employees.

Left Travelers to pursue a private business

opportunity which is now being managed by others.

2001-2005 Infinity Insurance Company

Independence, Ohio

Branch Manager

Managed team of local & remote claim reps with

multi state territories.

Assisted product development team with introduction

of new policies within territory to include

language revision and sales calls.

Litigation management with settlement authority to

$200,000.

Accepted severance package from Infinity when

business in Ohio declined.

1986-1996 State Farm Insurance Company Cleveland,

Ohio

Claim Superindent - Special Investigation Unit

Managed team of claim representatives focused on

questionable claims.

Resolution of claims via settlement or trial as

necessary.

Training responsibilities for multiple offices

which included short seminar and structured

classroom industry designed classes.

Left State Farm to attend to my young children.

Bureau of Alcohol, Tobacco & Firearms

Youngstown,OH

Special Agent

Enforced the laws of the Treasury Department.

Education

Baldwin Wallace College Berea,Ohio

B.A., Business Administration Concentration:

Accounting.

CPCU designation

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