Customer Service Administrative Assistant
Resume:
Lauren M. Hernandez
Hampton, VA 23666
*************@*****.***
QUALIFICATIONS
Accurate, thorough, and conscientious professional with proven customer
service experience
Demonstrated skill in motivating workers to meet or exceed productivity
goals
Solid communication, interpersonal and leadership skills
Ability to work effectively in a fast-paced, high volume environment
Enjoys the challenge of participating and leading in a team-based
environment
Competent computer skills in MS Office Suite (Word, Excel, PowerPoint,
Outlook and Internet Research), also familiar with Criminal Justice Program
software
Knowledge of administrative and clerical procedures and systems, managing
files and records, copy and fax machines, multi-line phones, scanning, and
other office procedures
Knowledge of laws, legal codes, court procedures, and legal terminology
Professional Performance Award Recipient for ECPI in 2010
EDUCATION
ECPI College of Technology, Virginia Beach, VA
Bachelor of Science Degree in Criminal Justice, May 2010
Associates of Science Degree in Criminal Justice Technology, June
2008
Member of the Criminal Justice Club (Nu Delta Sigma) 2007-2009
Served as Membership Chair 2008-2009
Related Coursework
Criminal Justice Documentation, Principles of Business Management,
Fundamentals of Customer Service, Advanced Criminal Law and Technology, and
Ethical Practices in Criminal Justice
Notre Dame DeNamur University, Belmont, CA, 2004-2005
Bachelor of Liberal Arts Degree Candidate
Columnist in the Argonauts Weekly Newspaper
Published in the annual campus book
WORK EXPERIENCE
Shift Supervisor
Starbucks Coffee Company, Virginia Beach/Hampton, VA
January 2006-Present
Management team member; enforced standards, policies and procedures
Investigated and resolved complaints regarding food quality, service,
or establishment
Organized partners and delegated tasks so employees delivered great
customer service and quality drinks
Monitored compliance with health and fire regulations regarding food
preparation and serving
Assured employees were time managed and completing their assigned
duties
Shift Cash Controller; responsible for the daily deposit and
delivering deposit to the bank
Guaranteed "Legendary customer service and the highest standards of
excellence to the fresh delivery of our coffee." (Starbucks Shift
management training manual)
Lauren M. Hernandez Resume, page 2
Security Screener
McRoberts Maritime Security, Norfolk, VA May-
October 2007/May-October 2008
(Seasonal Position)
X-ray Screener certified
Earned DCJS Certification in order to continue working for McRoberts
Worked closely with Customs and Border Protection/Homeland Security to
ensure the safety of passengers, and employees on cruise ships embarking
and debarking at the Port of Norfolk, VA
Receptionist
Administrative Assistant, Secretary, Junior Loan Processor
Consumer Mortgage, Virginia Beach, VA
July 2006- December 2006
Ensured paper work for mortgages were in order and received in a timely
manner; worked closely with Loan Officers and Loan Processors
Worked directly for company President, balanced checkbooks and making
certain paperwork for home owners' insurance were in order
In charge of Accounts Receivable/Accounts Payable
Proficient use of office equipment and multi-line phone
Ordered company supplies, and maintained sufficient inventory
Event Coordinator/Owner's Assistant
Balloon Stop, Vallejo, CA
August 2004-June 2005
Managed and maintained company owner's schedule
Organized customer paperwork, to ensure that it was in order prior to
event
Took order's and ensured the timely delivery and pick-up of event items
Ascertained the customer was highly satisfied with the outcome of event
Barista
Starbucks Coffee Company, Hawaii and California
August 2003-December 2004
Accepted Payment from Customers, and made change as necessary.
Requested and recorded customer orders and computed bills using cash
registers
Cleaned and organized eating and service areas
Prepared and served all coffee and tea specialties
Ensured Customer Satisfaction and quality of drinks
Contact this candidate