Lauren M. Hernandez

* ********* *****

757-***-****

Hampton, VA 23666

abi05p@r.postjobfree.com

QUALIFICATIONS

Accurate, thorough, and conscientious professional with proven customer

service experience

Demonstrated skill in motivating workers to meet or exceed productivity

goals

Solid communication, interpersonal and leadership skills

Ability to work effectively in a fast-paced, high volume environment

Enjoys the challenge of participating and leading in a team-based

environment

Competent computer skills in MS Office Suite (Word, Excel, PowerPoint,

Outlook and Internet Research), also familiar with Criminal Justice Program

software

Knowledge of administrative and clerical procedures and systems, managing

files and records, copy and fax machines, multi-line phones, scanning, and

other office procedures

Knowledge of laws, legal codes, court procedures, and legal terminology

Professional Performance Award Recipient for ECPI in 2010

EDUCATION

ECPI College of Technology, Virginia Beach, VA

Bachelor of Science Degree in Criminal Justice, May 2010

Associates of Science Degree in Criminal Justice Technology, June

2008

Member of the Criminal Justice Club (Nu Delta Sigma) 2007-2009

Served as Membership Chair 2008-2009

Related Coursework

Criminal Justice Documentation, Principles of Business Management,

Fundamentals of Customer Service, Advanced Criminal Law and Technology, and

Ethical Practices in Criminal Justice

Notre Dame DeNamur University, Belmont, CA, 2004-2005

Bachelor of Liberal Arts Degree Candidate

Columnist in the Argonauts Weekly Newspaper

Published in the annual campus book

WORK EXPERIENCE

Shift Supervisor

Starbucks Coffee Company, Virginia Beach/Hampton, VA

January 2006-Present

Management team member; enforced standards, policies and procedures

Investigated and resolved complaints regarding food quality, service,

or establishment

Organized partners and delegated tasks so employees delivered great

customer service and quality drinks

Monitored compliance with health and fire regulations regarding food

preparation and serving

Assured employees were time managed and completing their assigned

duties

Shift Cash Controller; responsible for the daily deposit and

delivering deposit to the bank

Guaranteed "Legendary customer service and the highest standards of

excellence to the fresh delivery of our coffee." (Starbucks Shift

management training manual)

Lauren M. Hernandez Resume, page 2

Security Screener

McRoberts Maritime Security, Norfolk, VA May-

October 2007/May-October 2008

(Seasonal Position)

X-ray Screener certified

Earned DCJS Certification in order to continue working for McRoberts

Worked closely with Customs and Border Protection/Homeland Security to

ensure the safety of passengers, and employees on cruise ships embarking

and debarking at the Port of Norfolk, VA

Receptionist

Administrative Assistant, Secretary, Junior Loan Processor

Consumer Mortgage, Virginia Beach, VA

July 2006- December 2006

Ensured paper work for mortgages were in order and received in a timely

manner; worked closely with Loan Officers and Loan Processors

Worked directly for company President, balanced checkbooks and making

certain paperwork for home owners' insurance were in order

In charge of Accounts Receivable/Accounts Payable

Proficient use of office equipment and multi-line phone

Ordered company supplies, and maintained sufficient inventory

Event Coordinator/Owner's Assistant

Balloon Stop, Vallejo, CA

August 2004-June 2005

Managed and maintained company owner's schedule

Organized customer paperwork, to ensure that it was in order prior to

event

Took order's and ensured the timely delivery and pick-up of event items

Ascertained the customer was highly satisfied with the outcome of event

Barista

Starbucks Coffee Company, Hawaii and California

August 2003-December 2004

Accepted Payment from Customers, and made change as necessary.

Requested and recorded customer orders and computed bills using cash

registers

Cleaned and organized eating and service areas

Prepared and served all coffee and tea specialties

Ensured Customer Satisfaction and quality of drinks

Contact this candidate