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Customer Service Manager

Location:
Newport News, VA, 23605
Posted:
October 19, 2010

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Resume:

Lorne Bailey **** **th Street, Newport News, VA **605

[pic]

abi02d@r.postjobfree.com . Cellular 757-***-**** . Home 757-***-****

Profile

Energetic and innovative professional seeking an exciting, dynamic and

mission driven position. Experienced working in fast-paced production

environments demanding strong technical, interpersonal skills and

leadership attributes. Logical and organized; with ability the ability to

identify needs and implement effective solutions. Trustworthy, ethical,

dedicated and committed to excellent customer service. Confident and

poised in interactions with individuals at all levels.

Experience

Intaset Technologies /Government Contractor 6/2008 - 6/2009

Defense Reutilization and Marketing Office

Material Handler-Forklift Operator

. Operated and inspected a variety of gasoline, diesel or electric

powered wheeled vehicles typically with a gross vehicle weight (GVW)

of more than 10,000 and up to 33, 000 pounds (+1- based on applicable

vehicle/equipment Technical Order) on public roads (or equivalent) in

various locations

. Operated and inspected special purpose vehicles and materials handling

equipment (MHE) such as latrine servicing trucks, 1OK/1OK AT

forklifts, 25K loaders and other vehicles/equipment assigned to the

Defense Reutilization and Marketing Office (DRMO)

. Drove one or more types of medium trucks and special purpose vehicles,

such as platform trucks, van trucks, stake trucks, forklift trucks to

transport supplies, materials and equipment, which may have be

equipped with air brakes

. Drove over uneven terrain or unimproved roads, in close quarters to

other equipment in location, and exercised caution when backing to

load/unload docks, ramps, or similar locations

. Determined manner and sequence of loading to achieve balance and

protection for fragile items

. Loaded/unloaded vehicles by hand with or without assistance

. Performed operator maintenance, such as checked fluid levels and air

pressure in tires, cleaned and washed vehicles and performed

inspection checklists to ensure safe and proper operation

. Maintained records and documents actions, such as operator inspection

checklist/forms and accident/incident reports

. Utilized safety practices and procedures followed established safety

rules and regulations and maintained a safe and clean work environment

. Performed dispatcher duties

. Reviewed and verified documents/surplus material for identification

and correct information

. Offloaded trucks and inspected material for damages and quality

. Received, verified, sorted property and ensured proper handling and

storage location

. Determined material content for possible commercial value. Inspected

property for correct condition codes and monitored special handling

requirements. Identified and segregated property for scrap metal

content.

. Identified and segregated property to be downgraded to scrap

. Knowledgeable in the procedures for Demilitarization and the Property

Disposal System

. Received information and assisted in identifying and handling of

Hazardous Material

. Knowledge of DAISY inventory system

. Provided customers assistance, corrected documentation to include

rejected property problems

. Processed scrap according to classification. Screened scrap for

possible environmental hazards

. Loaded and unloaded trucks for shipments and receipts to/from various

government generator locations

. Provided customer support in the packing and shipping process

Gwaltney - Smithfield Foods 11/2001 - 4/2008

Crew-leader / Production Manager

. Sorted, packaged, and stored meat products via monorail by size and

lot number

. Prepared workload for next day assembly line usage

. Performed preventive maintenance on the monorail by checking switches,

lubing tracks and visual inspection

. Reconditioned product displaced from monorail

. Offloaded material from conveyance for inspection

. Managed 15 employees to ensure maximum efficiency was met

. Mentored and trained new hires on safety and teamwork

. Rotated and relocated employees based on workload and fatigue

. Met productivity requirements

. Adhered to manufacturing practices and safety standards set by HACEP,

USDA and OSHA

Chesapeake Bay Packing 11/2000 - 11/2001

Assistant Supervisor

. Maintained supervision of 10 employees

. Assembled and disassembled assembly line before/after shifts

. Monitored and maintained production downtime to a minimum

. Froze, vacuum packed and crated product for long distance shipping

. Inspected material for quality assurance purposes

Gateway 2000 5/1999 - 12/2000

Materials Handler

. Stocked assembly line with materials and parts utilizing forklift and

pallet jack

. Sorted inventory using bar codes and laser scanners

. Built computers according to Purchase Order tickets

. Stacked, binned, rotated, marked and determined warehouse location

. Staged completed pallets in designated areas

Education

Thomas Nelson Community College

Hampton, Virginia US

Pending - 5/2011

Major: Drafting and Design

P. D. Pruden Vocational Technical Center

Suffolk, Virginia US

Vocational - 6/1993

Major: Welding Certification

Technical Skills

Excel Internet Outlook PowerPoint Word

Licensures

Virginia Commercial Driver's License - Class B

References

Catherine Knowles, Major Command Support

Defense Reutilization and Marketing Office - St. Julien's Creek Annex

Bldg. 400 Magazine Rd.

Portsmouth, VA 23709

757-***-****

abi02d@r.postjobfree.com

Javonne Harris, Lead Site Representative

Defense Reutilization and Marketing Office - St. Julien's Creek Annex

Bldg. 400 Magazine Rd.

Portsmouth, VA 23709

757-***-****

abi02d@r.postjobfree.com

Virginia Clarke-Wiggins, Site Supervisor

Defense Reutilization and Marketing Office - St. Julien's Creek Annex

Bldg. 400 Magazine Rd.

Portsmouth, VA 23709

757-***-****

abi02d@r.postjobfree.com

John Abbey, OEN Norfolk Area Manager

Defense Logistics Agency (DRMS)

757-***-****

abi02d@r.postjobfree.com



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