Customer Service Manager

Luanne K. Reich

E **** King Road

Waupaca, Wisconsin 54981

715-***-**** Home

715-***-**** Cell

*******@*****.***

Mills Fleet Farm August 2007 to present

Front End Operations

Responsible for monitoring customer flow at registers, assisting cashiers with

various duties such as authorizing procedures, getting changes as needed,

working in audit room counting down drawers and bank deposits.

Cashier

Wisconsin Community Mental Health

Counseling Centers, Inc. March 1999 to present

Assistant to the Director

Personal assistant to the owner. Handle incoming calls and messages. Typing of

all Forensic reports for the courts, attorneys, clients; autobiographies, all office

forms, handouts, interoffice memos, update all in house telephone lists. Monitor

all office supplies, purchase as needed. Current signer on the business account

and pay vendors when needed. Open daily mail, distribute and do daily bank

deposits. Internet research, errands as needed, work in other locations as

needed.

Collection Specialist

Send out monthly billing statements to client. Do appropriate collection for unpaid

balances, send to the collection agency when applicable.

Billing Specialist

Enter in daily charges for the psychotherapists, M.D.’s and Ph.D’s. Input all new

client personal information into system. Follow up with insurance companies for

any unpaid charges, pre authorization.

First Health June 1994 to March 1999

Benefit Service Representative

Handle all incoming telephone inquires on national 800 numbers. Resolve any

problems to completion. Monitor weekly for resolution.

Benefit Examiner

Processing of medical and dental claims for self insured clients.

Cp Rail/Soo Line April 1993 to June 1994

Service Center Representative

Customer service, taking orders for railcars, follow up on customer problems.

Billing of freight charges. Special projects on computer for manager.

EBI/Orion Group Feb. 1986 to Nov. 1992

Claims Clerical Supervisor

Organized and set up new clerical department for new office location. Hired all

claims/clerical personnel, supervision, training, employee evaluations yearly for a

staff

of nine. Responsible for work flow of clerical department. Adjudication and

investigation of worker’s compensation claims. Attended Human Resource and

Supervisory seminars.

Terminal Operator

Data entry of all worker’s compensation payments and reserve changes. Attended

several in house IBM training courses.

File Clerk/Clerical

Alphabetizing and sorting files for 2 office locations. Distributed files to Claims

Representatives. Proof read all out going checks daily.

References upon request

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