Customer Service Manager
Resume:
PERCY J. BLEST
St. Cloud, FL 34769
*******@*******.***
QUALIFICATIONS
. 14 Years of Technical Support experience (PC, PC's Peripherals,
Servers, Laptops, and Workstations).
. 14 Years in Computer Technology related experience (Network
Management, Web Designer)
. 14 Years of Business Management and Customer Service experience.
. 14 Years of Lecture experience in Business Information System.
. 12 Years of Computer Trainer and Webmaster (Flash and HTML
Technology).
. 08 Years as Bilingual Employee (High Level: Spanish - English),
(Medium Level: French - Italian)
EXPERIENCE
Total Outsourced Systems INC (Raleigh, NC)
Technical Support Agent - Bilingual (Philips / GiiNii / DLO) Sep 2009 -
Current
. Supporting Plasma/LCD High technology display monitors. iTVs -
Institutional / Hospitality Tvs.
. Supporting PC Peripherals different OS versions (Mac, PC) and networking
devices.
. Supporting different Philips accessories (Cordless Phones, HD/UHF/VHF
Antennas, Universal-Prestigo-Pronto Remote Controls, Webcams, headsets, PC
Audio and more) digital - analog.
. Supporting DLO products iPad, iPod and iPhone HomeDocks and accessories
and non-electronic items (Cases, screen protectors, etc)
. Supporting GiiNii Products, Digital Picture Frames, Keychains, Digital
Cameras.
. Follow up tech dispatch on sites, tracking RMA's items.
. Manage irate customer's high level complaints about different Philips,
GiiNii or DLO Products.
North Hills Club (Raleigh, NC)
Lead Captain Banquet / Bartender / Lead Grille Server Mar 2007 - Sep 2009
- Lead Captain Banquet / Bartender
. Set up the Ballroom, Boardroom, Pool, Pavilion and index areas around the
building, hosting from 12 to 400 members.
. Set up the Buffet, Drink Stations, Dessert Tables, Bar, Carver Stations,
Gift Tables, etc.
. Supervising Food, Liquors, and Beverages.
. Coordination with the contact person to ensure excellent service.
. Present the events according to Buffet or Main Menu (Courses: Appetizers,
Salads, Main Course, and Desserts - Beverages, Wines, Soft drinks).
. Provide our services to the members during the event.
. Reset the Rooms or Areas and Bar.
. Coordination with the Banquet Staff for the General Closing.
- Lead Grille Server
. Initial Opening with the preparation of Beverages, Utensils, Roll Ups,
Regular and Kid Menus, Soft Drinks, Coffee, etc.
. Cleaning the Grille Dining Room, Lounge Room and Patio Areas.
. Taking Orders with recommendations of Appetizers, Drinks (Wines, Liquors,
Soft Drinks, Coffee) and Food Specials.
. Take care of the members during the Dinner.
. Run the Food and bus the tables.
. Reset the Grille, Lounge Rooms or Areas and Bar (Closing).
Maggiano's - Italian Restaurant - (Atlanta, GA)
Banquet Server - Bartender Nov 2006 - Jan 2007
. Set up the Dinning Rooms from 40 to 200 guests.
. Supervising Food, Liquors, Beverages, and Coffee.
. Coordination with the contact person to ensure excellent service.
. Present the events according to the Main Menu (Courses: Appetizers,
Salads, Main Course, and Desserts).
. Take care of the guests during the event.
. Reset the Dinning Rooms and Bar.
Baker & Taylor - Simos Insourcing Solutions - (Atlanta, GA)
Receiving/Stowing Department Supervisor Jul 2006 - Nov 2006
. Planning and coordinating the 2nd shift Inbound Department job directly
with the CEO.
. Supervising and following procedures of the Inbound Dept. according with
the Production Plan.
. Coaching and training new and permanent staff to use the AS 400 Inventory
System to make all the changes correctly.
. Making the Daily Production Report and reporting it to the main
administration Office and the CEO.
. Scanning Items using the AS400 Inventory System into the Distribution
cart to sort the package area (Cold Pack, Cold Seal and Jiffy Pack).
. Packing merchandize (Books, CDs and DVDs) in different size of Boxes and
sending them to the appropriate mail system according to the order sheet.
. Order picking the different Items according to the AS400 Inventory System
to complete orders.
. Material handling to sort materials to the different areas.
. Shipping orders by sizes according to the shipping standards.
Andrew Electric Company - (Atlanta, GA)
Commercial Electrician Sep 2005 - Aug 2006
. High and low voltage running electrical system.
. Setup of electrical panels (High, Low Volt. and Emergency Panels).
. Installations of: High and low voltage receptacles (Single, Duplex,
Ground, Quadplex), high and low voltage switchers, high and low voltage
lights, Ceiling Fan Mounting Box, gang Box, Floor Box, Masonry Box, Plastic
Boxes (Round, Single-Gang, Square, two and three-Gang), Dimmers (Single
Pole, Dual Glider, 3-Way, Lighted Handle).
. Running of: different pipe size (3/4", ", 1"), bending of pipes (30 ,
45 , 90 ), Flex, PVCs, including the use of supplies as nipples, straps,
adapters, junction boxes, reducers, and more. Different kind of wires (high
and low voltage) and Run projects upon plans and printings.
Baker & Taylor - Simos Insourcing Solutions - (Atlanta, GA - Part Time)
Sorter/Packer Dec 2005 - Feb 2006
. Scanning Items using the AS400 Inventory System into the Distribution
cart to sort the package area (Cold Pack, Cold Seal and Jiffy Pack).
. Packing merchandize (Books, CDs and DVDs) in different size of Boxes and
sending them to the appropriate mail system according to the order sheet.
. Order picking the different Items according to the AS400 Inventory System
to complete specific orders.
. Material handling to sort materials to the different areas.
. Shipping orders by sizes according to the shipping standards.
Neighborhood Centers INC - Ripley (Houston, TX)
Computer Instructor Mar 2003 - Aug 2005
. Duties include providing training in Spanish on the following:
. Hardware and Software fundamentals.
. Operating Systems (Windows 98, 2000, XP) and MS Office suite and other
applications.
Contemporary Learning Centers - HISD (Houston, TX)
Computer Instructor Feb 2005 - Aug 2005
. Duties include providing training in Spanish on the following:
. Hardware and Software fundamentals.
. Operating Systems (Windows 98, 2000, XP) and MS Office suite and other
applications.
Community Family Centers - United Way (Houston, TX)
MIS/IT Manager Jul 2002 - Feb 2004
. Redesigned and implemented primary database system, consolidating
information from different data sources and Developed assessment and
billing control system for the Daycare department, maintained reporting and
statistical functions of this application.
. Installed a new Windows 2000 Network for AEC and ASC laboratories.
. Provided 1st and 2nd level hardware and software support for all systems,
peripherals, applications, and network cabling on all agency locations.
. Trained agency staff on Windows 2000 Server, Windows XP and Office XP.
. Creating monthly reports to Grant Funding Agencies.
. Designed the corporate website www.communityfamilycenters.org (Flash
Technology).
Costamar Travel S.A. (Lima, Per / LA, CA, USA)
Webmaster - Help Desk Apr 2002 - Jun 2002
. Designed and implemented the corporate website www.costamar.com (Flash
Technology).
. Developed and maintained company's Reservations and Ticketing Database.
. Trained local staff on Windows 98/XP and Office 2000.
. Supported company wide hardware and software systems and applications.
Telef nica Data Per S.A.A. (Lima, Per )
Commercial Manager (Call Center - Sales) Aug 1998 - Jun 2001
. Created and managed collections and claim department.
. Developed a collection and claims database to automate reporting and
statistical reports.
. Developed department's website using Java, Jscript & Flash Technology to
publish manuals and help desk operational documentation.
. Supervised service and cost production unit, monitored market competition
and strategy.
. Followed up new requirements of services.
. Performed reports of pending clients to take care of attention.
EDUCATION
. Peruvian Institute of Business Management - IPAE (Lima, Per / 1992-
1998)
B.A. Management & Marketing - Major: Marketing.
. San Ignacio de Loyola University - USIL (Lima, Per / 1989-1992)
A.A. Computer Systems Engineering
Other Qualifications
. 29 Years as Professional Percussionist - Drummer (Different Music
Genres)
. 14 Years as Music Producer
Percy J. Blest
*******@*******.***
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