Project Manager Management

TONY AMOROSO

**** ******** ****** 314-***-****

St. Louis, MO 63116 abhzzl@r.postjobfree.com

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TECHNICAL SUPPORT SPECIALIST

(30) Years of industry related experience to include: systems design/administration (VMS, HP-UX, and

W indows), network administration, telecommunications design/implementation, operations/facility

management, project management, technical writing /systems documentation, new technologies

development, microcomputer desktop support and management, Help Desk telephone support and

management. I enjoy a wide variety of technical tasks and challenges and possess a demonstrated

ability to research and educate myself with new technologies and industry proven solutions.

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PROFESSIONAL EXPERIENCE

H ewlett Packard (Technical Consultant) M ay 2007 – May

2010

System Support Specialist ( Hewlett Packard/ Thomson-Reuters)

Established successful results-oriented working relationships with multiple Thomson Reuters teams to

i nclude application support, implementations, development, operations, network security and facilities.

P rovided ongoing VMS/Alpha System hardware and software support to real-time data collection

applications for both Thomson-Reuters Bridge Data Network (BDN) and In tegrated Data Network

( IDN).

Provided needs analysis and system hardware configurations to align Hazelwood Data Center (HDC)

A lpha Servers (DR site) with their production server counterparts in Hauppauge. Provided leadership

and vision on multi-phase implementations, hardware migration paths, process improvements,

i ndustry standards and project management.

Provided Break/Fix analysis-recommendation-resolution, hardware upgrade support (CPUs, Memory,

D isks, PCI slots, Firmware, LANs, Raid storage arrays, Fiber Channels, Magnetic Tape Devices and

peripherals). Coordinated HP on-site field service engineers and product delivery. Managed spare

parts inventory for the Thomson-Reuters St. Louis and Hazelwood Data Centers.

Provided Alpha System software support (VMS7.3-2) Responsible for the installation, configuration,

and maintenance of Alpha-VMS systems. Provided complete software support to include build

environment, layered products, performance tuning and system resource management.

T roubleshot/resolved complex VMS/Alpha Systems software problems. Provided technical support and

technical direction on system software related issues. Performed some systems script writing.

Operated under minimal supervision, with wide latitude for independent judgment.

T EK Systems (Technical Consultant) J uly 2005 - Nov

2006

Project Lead (Bank of America Data Transmission Security)

Project scope was to touch 16,000 Bank of America automated payroll file t ransfer customers, to ensure

t hat their t ransmissions met the latest Bank of America security standards to include SSH secured

shell FTP/PGP with encryption key and secured HTTPS web hosting; also to remediate all customers

to new computer generated security compliant password(s) and re-establish t rusted points of contact.

Performed project lead responsibilities and reported directly to project manager. P repared t rouble

t ickets and logged calls into in-house Access database. Prepared daily/weekly production reports and

p rovided vision/direction to management. Prioritized and escalated problems; based on business

critical impact. Provided first level technical telephone support for end-users using Sun

Solaris/Windows operating systems. Assisted customers with testing and confirmation of new security

compliant configurations.

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PROFESSIONAL EXPERIENCE

E lectronic Data Systems (Work Force Management) D ec 1995 - Jan 2005

VAX-VMS Systems Administrator (10) years

Responsible for the installation, configuration, and maintenance of VAX-VMS systems.

P rovided complete software support to include build environment, layered products,

performance tuning and system resource management. Provided complete hardware

support to include upgrades, on-site repairs, capacity planning, networking and facility

management.

Monitored daily operations, scheduled system backups and set up user accounts.

T roubleshot/resolved complex VAX-VMS systems problems. Provided technical support and

technical direction on VAX systems related issues. Performed some systems script wr iting.

Operated under minimal supervision, with wide lati tude for independent judgment.

HP-UX Systems Administrator (6) years

Responsible for the installation, configuration, and maintenance of HP Unix systems.

P rovided complete software support to include build environment, layered products,

performance tuning and system resource management. Provided complete hardware

support to include upgrades, on-site repairs, capacity planning, networking and facility

management.

Monitored daily operations, scheduled system backups and set up user accounts.

T roubleshot/resolved complex UN IX systems problems. Provided technical support and

technical direction on Unix systems related issues. Performed some systems script writ ing.

Operated under minimal supervision, with wide lati tude for independent judgment.

Help Desk Telephone Support (10) years

Provided first and second level technical telephone support for end-users using MS Windows (95 /98 /

2000 /NT /XP/ HP-UX//VAX/VMS) operating systems and MS Office Suite. Prepared trouble tickets and

logged calls into TMS (Trouble Management System) database. Prioritized and escalated problems;

base on business critical impact.

Windows Hardware/Software Support (10) years

Responsible for the installation, configuration, and maintenance of Windows/NT systems.

Administered Windows/NT systems software and hardware. Set up user accounts on company’s servers

and scheduled necessary system backups. Provided technical support on Windows/NT systems related

issues. Troubleshot moderately complex Windows/NT systems problems

Office of I nformation Systems ( Lutheran Church Missouri Synod) M ay 1987 - Oct 1995

VAX-VMS Systems Administrator (6) years

Responsible for the installation, configuration, and maintenance of VAX-VMS systems. Provided

complete software support to include build environment, layered products, performance

t uning and system resource management. Provided complete hardware support to include

u pgrades, on-site repairs, capacity planning, networking and facility management.

Monitored daily operations, scheduled system backups and set up user accounts.

T roubleshot/resolved complex VAX-VMS systems problems. Provided technical support and

technical direction on VAX systems related issues. Performed some systems script wr iting.

Operated under minimal supervision, with wide lati tude for independent judgment.

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ADDITIONAL SKILLS AND ABILITIES

Asset Management / 10 years Technical Consulting / 12 years

Communication (oral/wri t ten) / 25 years E nd-User In terface / 20 years

Facility Management / 15 years F ield Service / 5 years

Help Desk Support / 15 years M icro Desktop / 20 years

Network Administration / 12 years PO Purchasing / 20 years

SW/HW Maintenance Agreements / 20 years Systems Administration / 15 years

Team Mentoring / 5 years Technical Documentation / 5 years

Telecommunications / 12 years Vendor Outsourcing / 20 years

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EDUCATION - CERTIFICATES

Need 24 credits to complete AS in Information Technology. Have completion certificates

f rom Compaq for VMS and HP-UX systems administration I and I I. Completed NETg

courses for Network Administration I and I I. Have certificate from Cisco for Phase I

Network administration. Have attended and completed many professional t raining classes

over the years and also many vendor information seminars as well .

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REFERENCES UPON REQUEST

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