Customer Service Manager
Resume:
Trish Stahl
Billings, MT *****
Home Phone 406-***-****
Email ***********@*****.***
OBJECTIVE
To obtain a position utilizing my skills in research, analysis, database
design, organization, customer service and management
.
EXPERIENCE
October 2007 to July 2010 Safeway
Retail Service Systems Administrator Phoenix, AZ
Monitor statistical reports and service success. Manage and review
completed reports to ensure accuracy and compliance with business
requirements. Create and Maintain Access databases, shared drive
directories and files. Coordinate meetings to resolve training issues.
Answer and address incoming inquiries and emails regarding service reports
and special requests. Create queries and reports using Crystal, SQL,
Access, and Excel. Document business processes. Develop a new application
for the shopper program using Outsytems AgileNetwork. Assist at store grand
openings.
August 2004 to September 2007 Fry's Corporation
Administrative Support Tolleson, AZ
Provide business analysis using surveys and demographics to determine the
feasibility of opening an ethnic specific grocery tore. Oversee and
maintain customer problem and request system. Administer fundraising
program. Create and maintain databases. Provide training and supervision
for temporary holiday employees. Maintain community Intranet website.
Create reports, spreadsheets, flyers and other documents as needed. Provide
desktop support. Answer multi-line phone system and resolve escalated
customer complaints.
September 2003 to August 2004 Self Employed
Computer Education Sun City, AZ
Provide instruction in basic computer operation. Set up computers and
peripherals. Installed software and provided instruction on its use
December 2002 to May 2003 US General Services Administration/PHS
Contractor
WPII Auburn, WA
Maintain Calendars for PBS Officers, Scheduling and Travel Arrangements.
Set up meeting room and provide technical support. Create and update
PowerPoint presentations for business meetings. Create and maintain
database for education and training requirements for PBS Associates. Create
online Procurement and Acquisition forms linked to a database. Create and
maintain Excel and Word documents as needed. Provide desktop applications
support.
January 2000 to November 2002 The Emerson Company
Research Analyst Bellevue, WA
Create and Maintain Database integrity. Develop industry reports for
publication & distribution to "The Big 5" accounting firms. Created and
archived PDF and zip files which were posted on the company's web site.
Initiate and maintain new research projects. Install, maintain and
integrate software applications. Provide support for Bookkeeper.
January 1996 to August 1999 Self-employed
Wedding Coordinator Lakewood, WA
Coordinate Weddings and Receptions. Book Facilities and provide food
service, entertainment and decorations including set up and tear down
88-89 Assistant Manager
Brookridge apartments. Lakewood, WA
Work in office 25 hours per week, rent apartments, accept rent, clean and
maintain apartments, maintain books, maintain pool.
75-76 Assistant Manager
Capitola Village Apartments Capitola, CA
Work in office 20 hours per week, show and rent apartment, accept rent,
clean apartment, keep books.
20 years experience in the food service industry including 5 years in
management
EDUCATION
Clover Park Technical College
Fundamental of Real Estate
Washington Landlord Tenant Law
1990
Green River Community College
Associates Development-Business & Computers
August 2002
University of Phoenix
Bachelor of Science-Business Management
December 2006
University of Phoenix
Masters Business Administration
November 2008
SKILLS
MS Project, Word, Excel, Access, PowerPoint, Outlook, Lotus Approach, MS
Navision, MarketExpert, Ventura Database Publisher, Type-Reader, Windows
2000, XP, NT, 2007, Adobe Acrobat, Crystal Reports, VB, SQL, HTML,
Outsystems AgileNetwork, Maintain calendars, Bookkeeping, Filing,
Correspondence, Communication, Management, Research, Proof Reading,
Editing, inventory, stocking, facing, following planograms.
Contact this candidate