Manager Customer Service

SYLVIA CAMPUZANO

***** ****** ****** 818-***-****

North Hills, California 91343 **********@*****.***

Dear Ladies/Gentlemen:

Please consider me a candidate with great interest and strong

qualifications for a Property Manager / HOA Manager position with your

company. My r sum follows for your review.

I have 20+ years of highly successful experience in commercial property

management, real estate acquisition, leasing and sales, and financial

services. Throughout my career, I consistently achieved top production

levels while demonstrating extensive skills in the areas of staff, resource

and budget management, as well as project planning and administration.

I bring significant abilities in sales, marketing, public relations and

tenant retention, and seek a position that will make optimal use of my

background and abilities.

Key strengths I would be able to contribute include:

. Successful history of managing apartment complexes of over 100

units.

. Proficiency in managing multiple, large Homeowners Associations

of up to 200 homes.

. Skilled in handling apartment preparation, building rehab,

upgrade and major construction projects.

. Diligent in containing operating costs while completing building

maintenance and renovation projects within deadlines, budgets and

regulatory requirements.

. Detail-oriented and accurate in monitoring and reporting

financial performance.

. Exceptional focus on customer service with unwavering attention

to owner/tenant needs.

. Accomplished in all aspects of office administration and

personnel supervision.

. Dependable and loyal with strong leadership and teamwork

abilities.

I plan to relocate from California to Henderson, and am confident that I

possess the background and skills to be a significant asset to your

company. I would welcome the opportunity of a personal or telephone

interview at your convenience to discuss how my experience and skills can

be of benefit to your organization.

Thank you for your time and attention. I look forward to your reply.

Respectfully,

Sylvia Campuzano

Enclosure

SYLVIA CAMPUZANO

10046 Gerald Avenue 818-***-****

North Hills, California 91343 **********@*****.***

REAL ESTATE MANAGER / ASSET PRESERVATION SPECIALIST

Skilled Property Management Professional with over 20 years of broad-based

experience in the Real Estate, Financial and Insurance industries.

Excellent ability to manage complex lease transactions, significantly

increase portfolio rent roll, decrease vacancies, and improve net operating

income for large apartment complexes and residential communities. Unique

talent to merge strategic and creative thinking to exceed performance

objectives.

PROFILE

( Multi-tasked professional demonstrating proficiency in all

facets of real estate management including office management,

accounts payable/receivable, tenant relations, building

maintenance, project management, vendor relations and regulatory

compliance.

( Organized and effective administrator, able to control costs,

manage multiple budgets, and provide sound leadership for staff.

( Track record as a top producer maintaining 98%-100% occupancy

through excellent sales/marketing, customer service, and

operations management abilities.

( Accessible manager recognized for quick response, cost-

effective problem solving, and sound decision making in meeting

the needs of property owners and tenants.

( Proficient at supervising building maintenance, tenant

improvement and remodel projects, requiring ongoing liaison with

architect, general contractor, subcontractors, and city

inspectors.

( Knowledge of Fair Housing, anti-discrimination and tenant

rights laws, and landlord/tenant dispute resolution.

( Background in real estate sales and Real Estate Owned (REO)

properties.

( Bilingual English/Spanish; computer literate.

PROFESSIONAL EXPERIENCE

2008-2009 RIVERSTONE PROPERTIES; Woodland Hills, California

Community Manager

. Managed the daily operations of a 101-unit luxury

apartment building in Chatsworth, attaining 100% occupancy

and 2% delinquency rates.

. Implemented systems and processes to minimize asset risk,

increase cash flow and improve overall financial performance.

Monitored operating and capital budgets.

. Managed marketing, advertising, applicant approval, tenant

move-in/move-out processes.

. Prepared new tenant leases and renewal documents.

. Oversaw rent administration, accounts payable/receivable

and all bookkeeping functions, tracked delinquencies,

prepared monthly income and expense reports.

. Supervised full-time maintenance staff.

. Managed all routine maintenance, facility repairs, and

upgrade projects; solicited and evaluated bids for capital

and tenant improvements. Successfully supervised major

exterior renovation that was completed ahead of schedule and

under budget.

. Provided crisis management and resolved a diverse range of

operational issues.

. Drafted legal documents and financial reports.

2007-2008 ROSS MORGAN MANAGEMENT; Calabasas, California

Homeowners Association Manager

. Provided leadership and business administration for 10

large Homeowners Associations, cumulatively representing up

to 200 single and multi-family homes.

. Managed operating budgets, collected special assessments,

and prepared financial statements.

. Led board meetings; prepared agendas and related meeting

materials, and drafted minutes.

. Created and implemented by-laws; negotiated and renewed

insurance policies.

. Organized, supervised and troubleshot all building

maintenance and repair projects.

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SYLVIA CAMPUZANO Page 2 of 2

2000-2006 BRE PROPERTIES, INC.; Woodland Hills and Northridge, California

Community Manager

. Provided property status reports to corporate office.

Implemented budgeting and resident activities, collected

monthly rents, and prepared daily bank deposits.

. Maintained 98% occupancy and 1% delinquency rates, and a

closing ratio of 75%.

. Filed legal documentation, unlawful detainers and

collections.

. Recruited, hired, trained, supervised and monitored

performance of associates for all positions. Contracted and

supervised all maintenance personnel and vendors.

. Completed Monthly Marketing Survey and researched

competitive market rates.

. Promptly and effectively attended to resident complaints

and/or questions.

1995-2000 WARD & WHITEMORE; Minneapolis, Minnesota

Private fire investigation and consulting firm

Administrative Assistant to West Coast Regional Manager;

Chatsworth, California

. Provided a full range of administrative and executive

assistance duties, to include facilitation of on-site

investigations, the interviewing of witnesses and

coordination with insureds, local fire personnel, law

enforcement officials, attorneys, and insurance companies.

Position entailed substantial travel throughout the region

and nationally.

1992-1995 HAMMOND & HAMMOND; Chatsworth, California

Leasing Manager

. Coordinated all phases of the property acquisition,

marketing, sales and leasing process for apartments

buildings, office buildings and retail space.

. Represented owners in all lease and business negotiations.

. Showed property to prospective tenants; distributed,

accepted and approved applications.

. Performed regular market surveys of comparable properties

in the area to determine appropriate rents and selling

prices.

. Tracked inventory, served as liaison between tenants,

property manager and/or owner.

1988-1992 CONTINENTAL PROPERTIES; Tarzana, California

GRIBIN PROPERTIES; Sherman Oaks, California

Broker Assistant/Leasing Manager

. Acquired, sold, managed and leased commercial properties

including office, retail, restaurants, medical, industrial

and apartment buildings.

. Developed and executed marketing and advertising programs.

. Oversaw the final phase of construction for a 35-unit

apartment building.

1986-1988 INNOVATIVE COMMERCIAL; Los Angeles, California

Leasing Agent

. Negotiated and managed leasing for high-rise commercial

building in the Los Angeles downtown area, maintaining a 90%

occupancy rate. Tracked monthly accounts.

. Handled all aspects of tenant relations and tenant

improvements/build-outs.

. Developed and implemented security manual.

. Exercised general responsibility for facility maintenance

and repair.

. Marketed and facilitated the sale of the building.

ADDITIONAL EXPERIENCE

1983-1986 Sales Associate - CENTURY 21/COUNTRY CLUB/PINNACLE; Northridge,

California

1980-1983 Branch Manager - GLENDALE FEDERAL BANK; Chatsworth, California

EDUCATION & TRAINING

. General Education classes, University of California at Los

Angeles.

. Attended various management and industry-related courses

throughout career.

LICENSES California Real Estate Sales License

Contact this candidate