Customer Service Manager
Resume:
Christopher Richer
***********.******@*****.***
EDUCATION
**** ***** *** ***** ******** UM-St. Louis Bachelors of Education, Spanish
minor
SKILLS
Management - 11+ years; Read, write speak Spanish - 9; Customer Service -
20; Teaching/Training - 9; Human Resource related - 8; Data Entry - 15; MS
Office, Word, Excel, Outlook, POS, etc. - 12; Typing 60+ wpm - 2-;
Collections - 5; Sales - 20; General Office - 20
RECENT PROFESSIONAL EXPERIENCE
IFCO Systems - KC, MO - QC Supervisor - 08/10 to Present: Responsible for
quality control of pallets according to company and client specs. Supervise
production and repair of pallets by 25 plus employees. Train, motivate,
and discipline.
CR Consulting Inc - KC, MO - President - 04/10 to Present: Contracted to
manage and develop relationships with high profile clients in
manufacturing, self-storage, leasing and radiology industries while selling
products utilizing my strengths in customer service and sales.
Langley Empire Candle - KC, KS - Supervisor - 02/09 to 07/10: Managed a
multi-national crew of up to 36 primarily Spanish speaking in the
production of retail quality candles for major national retailers. Job
required the ability to communicate, motivate and lead in Spanish as well
as English. Basic working knowledge of wax mixing, pouring, wicking,
melting and packaging. Proven ability to adapt to a new environment,
apprehend quickly and motivate others to perform to their best ability
regardless of language and cultural barriers.
The Greenway - KC, MO - General Laborer - 10/08 to 02/09: Landscape,
apply fertilizer, mow and trim residential and commercial lawns. Hang,
patch, mud and tape drywall, concrete repair, scrape paint, apply primer,
paint, electrical fixture and conduit installation, caulking, demolition,
install insulation, prepare copper pipe for installation, etc., while
working under little or no supervision.
The Blend Coffeehouse and Gallery - KC, MO - Manager/Barista -08/08 to
10/08: Maintained accurate cash, inventory, and purchase records. Made
espresso, frozen and specialty drinks "to order" from the menu as well as
worked to create signature drinks. Ordered, maintained and evaluated
products. Used PC-based cash register, made deposits and wrote
shortage/overage reports, etc. Marketed, integrated the shop into the
community and provided opportunities for local artists through building
relationships.
MO Dept of Corrections - MO - Lead Inmate Clerk/Official - 05/04 to 07/08:
Responsible for scheduling and recruiting workers, payroll, hiring,
inventory, supplies, safety forms, government compliance, filing, ordering,
general clerical, office cleaning, etc. while working closely with Parole
officers, Captains and staff cooks. Officiated and scheduled sporting
events.
Risk Management Associates - St. Louis, MO - Bilingual Collector - 09/03 to
04/04: Collected on defaulted cell phone debt under the Federal Debt
Collectors Protection Act, by receiving and making high-volume calls from
data base, creatively accessing previously unknown information, presenting
borrowers with repayment options and helping them find ways to enter into
repayment by using positive social skills and respect. Top 3 collector in
office of 60+ for the duration.
Westminster Christian Academy - St. Louis, MO - Spanish Teacher - 08/00 to
06/03: Taught high school and middle school Spanish I and II while
attending college full time. Developed and implemented personal curriculum
design and thought-provoking, educational lesson plans within a "What? So
What? and Now What?" philosophy. Counseled students with future plans and
goals.
Independent Contractor - St. Louis, MO - Sports Official/Contract
Recruiter - 05/94 thru 04/04: Recruited various IT individuals and
engineers. Counseled applicants on resume preparation and interviewing
tips. Officiated up to pro level of primarily basketball and football.
McDonnell Douglas Technical Service - St. Louis, MO - Technical Recruiter -
06/94 to 08/97
Marriott Management Services - Chicago/St. Louis - Housekeeping Supervisor
- 01/91 - 05/94
Zales Jewelers - Chicago, IL - Manager/Assistant Manager - 11/87 to 01/91
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