Customer Service Medical

KAREN A. PAYNE

Email:

************@*****.***

P. O. Box 96 Home Phone: 936-

***-****

Zavalla, Texas 75980 Cell Phone: 936-

***-****

OBJECTIVE

Experienced and versatile professional with outstanding organizational and

customer service skills seeking clerical position to utilize my knowledge

and experience while contributing to your organizations goals and needs.

Strong history in a medical setting with solid ethical and moral values.

EXPERIENCE and SKILLS

. Able to type 70 wpm without errors and do medical transcription

. Very accurate 10-key data entry and eye for detail doing patient

charges and accounts receivable entry

. 20 years experience working in hospital business office and front

medical office

. Knowledgeable in Medicare, Medicaid, Third Party Insurance and Workers

Compensation claims from filing to follow up

. Familiar with CPT and ICD-9 coding

. Acquainted with most computer operating systems, word processors and

spreadsheet programs

. Understand and comply with confidentiality regulations with strong

emphasis in dignity and respect

WORK HISTORY

BILLETING COORDINATOR

March 2008 to September 2010

KBR, Inc - Mosul, Iraq

Billeting Coordinator in support of Operation Iraqi Freedom in coalition

with Multi-National Force Iraq providing support to Department of Defense

Personnel, Dignitaries and Military Units with a rigorous work schedule

maintaining the highest of standards.

. Maintained roster of over 3000 permanent and transient tenants on a

daily basis

. Responsible for the safety of the customers through routine

preventative maintenance checks

. Ensured that the location adhered to the legal, safety, health, fire

and sanitation codes by carrying out the site fire, safety and

disaster plans

. Exercised judgment while handling guest inquiries and responded

promptly with accurate and thorough information according to the

individual needs of guests and military requirements

. Supervised a group of 10 sub contract workers

. Responsible for 100% key control and Government Property inventory for

approximately 1500 living units

. Promoted from Billeting Technician to Coordinator serving as Office

Lead over 4 Technicians

REGISTRATION CLERK

April 1999 to February 2008

St. Mark's Medical Center (formerly Fayette Memorial Hospital until 2006) -

La Grange, Texas

Registration Clerk responsible for gathering and accurately entering

patient data to ensure billing and medical records are updated with correct

information while maintaining complete patient confidentiality.

. Honored as "Employee of the Quarter" by my peers in July 2004

. Transferred to Specialist Clinic Receptionist position responsible

for clerical duties of the front medical office

. Kept track of monthly schedules for specialty doctors coming to the

clinic

. Helped new incoming doctors set up and get acquainted with the clinic

. Responsible for the inventory of clinic supplies and equipment

. Handled admissions for in and out patients in an efficient and timely

manner

. Verified insurance information to calculate estimated patient portion

and pre-certify for MRI's and CT Scans

SECRETARY

November 1997 to April 1999

C&M Operating Company/McGehee Lease Service - Eagle Lake, Texas

Secretary responsible for the daily clerical needs of a small family owned

oil and gas well gauging company.

. Processed calls for the owners and field hands and passed along

information and messages

. Operated a two-way radio to receive information from the field for

immediate service needs

. Maintained daily, weekly and monthly reports on approximately 75

wells

. Filed and organized company records for future retrieval

. Received and distributed mail

. Typed monthly and quarterly tax reports

KAREN A. PAYNE

Email:

************@*****.***

P. O. Box 96 Home Phone: 936-

897-9046

Zavalla, Texas 75980 Cell Phone: 936-

671-3618

PATIENT CHARGE/INSURANCE CLERK

June 1986 to November 1997

Columbus Community Hospital - Columbus, Texas

Patient Charge and Insurance Clerk responsible for the daily entry of

patient charges and filing of commercial and workers' compensation

insurance claims and follow-up.

. Entered patient charges for a 40-bed facility accurately and timely

. Responsible for updating charge master with accurate pricing, CPT

codes, etc.

. Verified all charges entered and researched information for patients

as needed

. Filed all commercial and workers' compensation claims for the facility

and followed up on all claims unpaid after 30-45 days

. Attended yearly workshops to receive updates on Texas Workers'

Compensation changes

. Cross trained to do in and out patient admissions and handled

maternity pre-admissions

. Cross trained to Cashier duties and to enter and balance Accounts

Receivable daily

EDUCATION

COLUMBUS HIGH SCHOOL

Columbus, Texas

Diploma - Relevant courses include Typing and Accounting

PENN FOSTER

Online Course

Certificate Currently in Progress - Medical Billing and Coding

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