Manager General

PROFILE

I own an impeccable record of achievements as Managing Director by

transforming organizational culture through strategic planning,

development, and vision of hospitality excellence. Very visionary able to

pinpoint vital issues, assess long-range impact, and provide innovative,

cost-effective solutions that align with ownership's goals and provide the

organization with critical competitive advantage.

My strong operations background makes me effective in the front-line

customer relationship, interpreting between business needs and available

resources. My structured approach places considerable emphasis on Team

Building, Client Relationship, Superior Leaderships Skill, Quality &

Performance Improvement, Staff Training - Development, Procedures and

Supporting Documentation.

OBJECTIVES

A challenging and secure employment in the Hospitality Industry, working in

a dynamic organization with whom I can best utilize my acquired skills and

abilities along with my knowledge and desire for achievement.

PROFESSIONAL WORK HISTORY

Kelly Travel / www.kellytravel.com / Intl. Wholesaler 2009 -

Present

Managing Director / Houston, Tx

Knights Inn Houston / Airport Hotel

2008 - 2008

General Manager & Business Advisor to sell it / Houston, Tx

Hospitality Solutions/ www.hossol.com/ Consulting Firm 2003 -

2007

Managing Director/ Dominican Republic & Panama

Coral Hotels & Resorts - Coral By Hilton (Hotels Chain) 1997

-2003 Director of Operations / Dominican Republic

Hamaca Beach Hotel/ Amhsa Hotels (636 Rooms) 1993 -

1996

General Manager / Dominican Republic

Puerto Plata Beach Resort/ Amhsa Hotels (216 Rooms) 1993 -

1993

General Manager / Dominican Republic

Heaven Hotel / Amhsa Hotels (150 rooms)

1991 - 1993

General Manager / Dominican Republic

Casa de Campo/ Premier World Marketing (Resort) 1986 - 1991

Exec Assist. Mngr/ Rooms Div. Manager Dominican Republic and Miami, Fl.

Professional Experience / Hospitality Consultant

. Responsible for the pre and post development stages of new projects

related to Hospitality and Hotel & Restaurant Management including

feasibility studies, design and development of strategic business

plans, guest services development, quality control, training and

education, team building, personal leadership, new opening and

take - over management, etc.

Professional Experience / Hotel Management

. As Director of Operations I was responsible of the total operations

for five four and five star hotels in Dominican Republic, which

included a variety of Restaurants, Ballrooms, Convention Facilities,

Spas, Golf Courses and Casinos.

. Implemented the first All-Inclusive concept for the Hilton brand in

Dominican Republic.

. Supervised and motivated complete Executive Management Team, including

high corporate levels, Controllers, Food and Beverage Director, Human

Resources Manager, Sales and General Managers.

. Delivered significant bottom line contributions and consistently met

deadlines.

. Developed short and long-term sales strategies consistent with

corporate guidelines and profit objectives based on market trend

analysis and industry knowledge.

. As a Hotel Manager I successfully restructured and made all the

operations under my responsibility profitable gaining competitive

advantage and Company awareness by maintaining high customer loyalty

and guest satisfaction. On 1994 I was recognized by the Dominican

Government, receiving the award of "Hotelier of the Year".

EDUCATIONAL BACKGROUND

Cornell University's Professional Development Programs 1990 -

2000

9 years of active participation in the Hotel & Restaurant Management

Programs

Ithaca, New York.

"Universidad Central del Este"

1985- 1989

Business Administration

Dominican Republic

Business Administration & Accounting

1982 - 1985

"Instituto Duarte"

Dominican Republic

Languages: English & Spanish

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