Sales Customer Service
Resume:
John (Jay) C. French, Jr.
**** ********* ***** **********, ** 30009 *********@*******.***
Versatile finance & operations executive with distinctive record of success
in taking existing organizations in growing, stagnant, and declining
markets to new levels. Recognized for astute global business acumen
coupled with solid customer relations and operations expertise ideal for
growing revenues, reducing costs, and creating efficiencies. Strategic
leader with proven success in running large-scale operations, developing
and deploying technology, and uniting people at all levels for change.
Adept champion in building and motivating cross-functional teams and
coaching leaders to top performance.
CORE COMPETENCIES AND LEADERSHIP EXPERTISE
Finance Operations / Financial Planning & Analysis / Strategic Business
Planning
Shared Services / Sales Operations / Order Management / Procurement
International Sales / Customer Service & Retention / Pricing Strategy
Transformation / Restructuring / Technology / ERP Systems / IT
Asset Management / Metrics / Negotiation / Recruiting
JOB TARGETS
Position Level: CFO / Finance Vice President / Chief Administration
Officer
Focus Areas: Finance / Operations
EDUCATION
Master of Business Administration - Concentration in Finance.
Bachelor of Science in Computer Engineering.
KEY SENIOR LEADERSHIP ROLES
Prommis Solutions - January 2009 to present
Vice President, Client Financial Services
. Transformed portion of accounting organization of 45 people into a
professional Client Financial Services team of 85 people - hired
people from 11 countries during 22 month timeframe.
. Responsible for Billing, Invoicing, Accounts Receivable / Collections,
Cash Application, and Accounts Payable for $250+Mil business annually.
. Developed strategic plan (people, partnerships, and IT solutions) to
address "root cause" fall-out issues.
. Reduced old A/R by 30% in 75 days through structured collection
efforts.
. Established Progression Plan and Tuition Assistance Program for
employees.
Non-Profit Corporation - 2007 to 2008
Chairman and President / Executive Administrator and Treasurer
. Served as Chairman and President of multi-faceted organization
providing stabilizing leadership to organization in transition during
recruitment of new senior leader.
. Served as Executive Administrator and Treasurer after new senior
leader in place.
. Reduced cost structure by 20% to match revenues.
Lucent Technologies (IPO spin-off of AT&T) - 1996 to 2007
Vice President, Global Finance Process
. Led 45+ person Finance Process organization responsible for global
financial process improvement.
. Key projects included SAP ERP Quote to Cash (five way match)
reengineering, Travel & Expense reengineering (30+ countries on one
global platform), Global Treasury Management System, and Time
Reporting.
. Sarbanes-Oxley global process owner for several financial functions.
. Finance lead to the Information Technology (IT) organization.
Vice President, Global Financial Services
. Led 800+ person Global Financial Services organization supporting
corporation with over $12Bil in annual revenues.
. Responsible for financial shared services, including accounts payable,
payroll, travel and expense, fixed assets, tax compliance, and cash
application functions.
. Consolidated majority of transactional work activities from 30+
countries to three regional hub locations. Key locations included:
US, Canada, Mexico, Brazil, Ireland, Saudi Arabia, India, China, and
Singapore.
. Automated global transactions (e.g. U.S. Accounts Payable
mechanization increased to 98% of transactions).
. Led restructuring effort resulting in major cost savings and 45%
headcount reduction.
Director, Sales Operations / Order Management
. Led customer service / order management, asset management, and inside
sales team organization.
. Grew revenues supported from $1.6Bil to $2.5Bil.
. Consolidated two major order desks with 35% cost structure improvement
(headcount reduced from 202 to 130).
. Successfully transitioned three subset businesses out to new
companies.
. Automated order process using B2B and EDI technology and lead
generation process using CRM technology.
. Deployed call center technology.
Senior Manager, Channel / Pricing Strategy
. Designed, implemented, and managed pricing program for the U.S.
distribution channel supporting annual sales of $750Mil.
. Increased customer satisfaction and corresponding sales by 20%.
OTHER KEY LEADERSHIP ROLES (CAREER PROGRESSION) at AT&T (pre-1996)
Senior Manager, Financial Assets and Full Stream Inventory
. Developed financial assets plan ($44.5Mil) for repair and reuse
inventory.
. Managed inventory ($250Mil) for new business unit. Led stock
incentive sale through distribution channel.
Manager, Customer Relations / Staff Support
. Managed 14 member department responsible for customer relations
(pricing, contracts, negotiations, and publications) and all internal
staff functions (financials, quality, personnel, strategic planning,
and disaster recovery) supporting 375+ member financial division.
International Sales Manager, Middle East
. Received top rating in both years in direct sales role (Sales
objective = $7.0 million; Sales revenue = $13.5 million).
. Developed and managed outside plant / transmission sales activities.
Also supported wireless sales.
. Completed special six-month business development role to assess the
market entry viability into Israel.
Business Planner
. Coordinated and negotiated sales management plan between sales team
and product management for $1.8Bil division of company.
. Designed and implemented customer perception surveys.
. Assisted in formulating business plan, strategic plan, and
sales/marketing plan.
Financial / Economic Analyst
. Performed all major financial / economic studies for $1.7Bil division.
. Supported product management (marketing and finance) organization.
. Analysis projects included competitor proxy, liquidation of business,
foreign joint venture, acquisition of company, competitor stock
offering, capital expenditures, lease versus buy equipment, labor
cost, and new product feasibility.
Information Systems Staff Member / Designer
. Ran all computer operations in the fiber optic cable final
measurements manufacturing area.
. Designed, developed, and implemented new software system.
. Helped implement computerized tracking of product through plant.
Contact this candidate