Customer Service High School
Resume:
Diane M. Anes
Pittsburgh, PA 15213
********@***.***
Objective: To obtain an accounting position utilizing my diverse
experience in
Accounts Receivables and to contribute to the
organization's success.
Summary: Accounts Receivable background reflecting 30 years of
accounting
experience including premium collection, excellent
written and verbal
communication skills, dedication to customer service
and precise data
entry ability. I am a dependable, hardworking team
player with a strong work ethic.
Experience: AIG Agency Auto Moon Township, PA
Accounting Representative 1999-November
2008
. Prepared and applied incoming checks and completed daily
deposit.
. Reviewed and processed research requests for misapplied
payments, issued disbursements and handled any billing
inquiries.
. Responsible for processing all electronic funds transfer
requests that include changing bank information and pay plans
and solving any withdrawal issues.
. Worked on error reports for both internal and external
customers regarding insufficient funds, cancellations and
reinstatement issues.
. Interacted with Department of Motor Vehicles to identify and
correct any discrepancies between insurance company and
Department.
. Completed special projects as assigned by management.
CNA Insurance Company Pittsburgh, PA
Accounting Representative 1991-September 1999
. Monitored activity for approximately 100 agents which
included billing inquiries, commission questions,
disbursements, cancellations, reinstatements and insufficient
funds.
. Collected and applied premiums in a timely manner to reduce
aged receivables and maximize cash flow.
. Negotiated pay plans and promissory notes on premiums over
$25,000.00.
. Researched accounts for the Legal Collections Department and
provided detailed documentation for collection of premiums.
Education: St. Paul's Cathedral High School Pittsburgh., PA
1979
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