Assistant Administrative

Suzanne Marie Owens **** New London Rd

804-***-**** H; 804-***-**** C

Mechanicsville, VA 23116

abhzwi@r.postjobfree.com

PROFESSIONAL SUMMARY

Organizational Development Change Management

Organizational Effectiveness

Training Culture Change Communication

Process Improvement Group Dynamics Analyze and

recommend

Facilitation Skills Skilled Researcher

Strategic Planner

Diversity

PROFESSIONAL EXPERIENCE

CBODN OD Special Interest Group Leader 2010

East Coast branch of Organizational Development Network providing

networking, development and training opportunities for members.

. Networked to organize and develop SIG group in Richmond focused on

Organizational Development for professionals. Recruiting members,

creating vision, mission and purpose for new group.

SUPERVALU Category Analyst 2008-

2009

$41 billion dollar retail/wholesale grocery distributor, with 2500

corporate stores and 5000 retail endpoints served. Serve over 180,000

employees nationwide.

. Provided consultative support to management on communication, change,

and team development.

. Developed proposal to create internal Office of Leadership and

Diversity

. Trained counterparts in analysis procedures.

. Promoted corporate initiatives of employee involvement and diversity.

. Facilitated communications to resolve conflict and improve team

results.

. Analyzed data to solve problems using various data management

techniques.

. Applied critical thinking and analysis skills.

Administrative Assistant

2007-2008

. Organize meetings and strategy during merchandising change project.

. Improved communication, and contributed implementation strategies

within project.

. Recognized and recommended ways to introduce positive environmental

change.

. Created and implemented plan to improve on-boarding to employees new

to department.

. Cross trained support staff and executed method to incorporate best

practices.

. Implemented and documented best practices for continued and future

use.

Human Resource Assistant

2005-2007

. Executed transitional strategy to manage communication for Human

Resources.

. Identified communication gaps and recommended strategy to resolve.

. Maintained training calendars and logistics for quarterly meetings,

training sessions, region

communication meetings.

. Developed and presented CDL training program to promote internal

transfers and increase pool of truck drivers.

. Promoted communication in 2 union avoidance campaigns.

. Built trust and encouraged discussion amongst employees undecided on

union vote.

. Prepared materials and presentations in rollout of corporate

initiatives involving recruiting, benefits, compensation and best

place to work.

. Advised management on underlying issues, proposed changes in

departmental structure, and insights into obstacles to change.

Objective observer for climate and change progress within department.

. Counseled employees on various employee issues. Processed FMLA/short

term disability for 1500 employees. Interviewed, drug screened, and

provided new hire orientation to over 200 employees.

University of California Executive Assistant

2003-2004

$539 million dollars in endowment funds, one of the nation's top public

research universities with over 30,000 employees. One of 10 campuses in the

University of California public university system.

. Provided executive level support to Program Leader with World Wide

Audience.

. Participated in change project to merge seven plant science

departments into one

mega-department.

. Partnered with OD consultant and observed LGI's and group dynamics in

other ongoing change projects. Experienced various interventions

around building trust to include icebreakers, artifacts and

storytelling.

. Managed Office, prepared budget, arranged travel, maintained calendar,

organized events and meetings.

Apple One (Temporary)

2003

. Facilitated communication within department for largest State

Employees organization in California.

. Processed subpoenas and other legal documentation.

. Liaison for Labor relations reps and claimants.

STAT Employment Services Staffing Associate

2002

. Led database project to verify accurate and legal documentation of

employee records.

. ?nitial point of contact in staffing office.

. Interviewed candidates for placement in open job orders.

The Lee Group Recruiting Assistant

1998

. Recruiting assistant in executive search division.

. Compiled resumes for resume database project and sourced applicants.

EDUCATION

Capella University Pursuing Masters

Organizational Development

Old Dominion University B.S.

Industrial/Organizational Psychology

Skills and Training

OD Tools: Gap Analysis SWOT analysis

Force Field Analysis

Fishbone diagrams Qualitative and Quantitative

analysis OD Theory

Experienced in OD projects: assessing problem, providing consultative

advice on implementation, recommendations for change,

presentation of change strategy to leadership and

staff, communication rollout, and application of

change.

Training: Future Leaders Conflict Management

Market Based Compensation

Birkman Evaluation Achieve Global

Quest

Current Richmond SHRM member; member of RADR

(Richmond Area Diversity Roundtable); Current CBOD

Member

Computer Skills: Word, Excel, Power Point, Database

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