Sales Customer Service

PEGGY RANDOL

**** ********* ***. *

Home: 651-***-****

Apt. 5114

Cell: 651-***-**** Shoreview, MN

55126

email: ********@***.***

SKILLS PROFILE

o Professional phone manner. Highly articulate and adept at handling high

volume of phone calls in a fast paced environment with calm and grace.

o Proficient in all MS Office Suite and many other applications, very

comfortable with email and search engines.

o Successful at managing conflict in a diplomatic and tactful manner while

maintaining composures.

o Very organized able to handle multiple priorities and meet deadlines.

o Recruited, trained, scheduled, and supervised department personnel.

o A hard-working team member who gets along will with everyone.

o Recognized for excellent customer service many times.

o Recognized by management for good attendance, dependability, and

attention to detail.

o Able to interpret customer needs and overcome objections with outstanding

closing skills.

o Consistently had above sales quotas as team and individually.

o Demonstrated and serviced products to customers that built strong

relationships and created repeat business.

o Organized, tracked, and ordered inventories to increase sales and reduce

stockroom space by 25%.

o Developed department displays that were sent to other stores for

duplication.

o Expertise in a wide range of Arts and Crafts; accomplished amateur

watercolor artist.

RELEVENT EMPLOYMENT

2010 Phone Banker Wells Fargo Shoreview, MN

Taking incoming calls, servicing customers accounts with above

average problem solving skills, and selling service(s) that would be

beneficial for the customers account(s).

2007 - 2008 Debt Collector IC System Inc. Shoreview, MN

Successful collecting overdue credit card accounts with a computer

phone call system.

2007 Sales Rosedale Dodge Roseville, MN

Selling new and pre-owned vehicles as part of Internet Sales Team that

exceeded sales quotas on a regular basis. I was also given the added

responsibility of training and motivating new sales employees. My

customer satisfaction rate was averaged at 96 points out of 100.

2000 - 2006 Dept Head Mills Fleet Farm Oakdale, MN

I became the department head of Sporting Goods after 6 months of hire

date. Responsibilities included; employee supervision and direction,

maintaining inventory levels for maximum sales, and set plano-grams. I

then moved to lawn and garden after two years later because of my

knowledge of gardening and sales skills and to give direction to the

department. Built, serviced, and sold lawn mowers, grills, furniture,

and gardening supplies. I earned many customer compliments and awards,

for educating and solving their problems. Two years later assumed the

duties of house wares department head to maximize sales while helping

with lawn equipment sales and inquiries.

EDUCATION

Medical and Insurance Billing Program using Medisoft, Allied School

Completion Certificate

Major: Prepress Century College, MN

Courses: Prepress Program Certificate

Computer animation: School of Communication Arts

Animation Program Certificate

Inver Hills Community College, MN

Clarke Community High School Osceola, Iowa

Graduated with honors

Valid MN State driver's license

MEMBERSHIPS

Medical Association of Bilkers MAB

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